"Very mad at myself for not reading these reviews. Found great prices at OverStock, so I figured why not.

I'll tell you:

HORRIBLE customer service
Slow to nonexistent shipping time

Live chat flat out lied to me about policy. Still no proof my item has been shipped either. 15 business days before I can file for a lost shipment. That's terrible, especially for Christmas shopping.

I will NEVER shop there again."

"Stay away from Overstock - I ordered a gift for my Dad on Cyber Monday Nov. 28 at 6am, and tried to cancel order so I can reorder using my coupon to save money at 10:30am. "Jason" tells me I can't cancel the order it's already at the warehouse. I said, so they are going to pull the order and ship that quickly?? WHAT A JOKE!!! I was so upset with their truly bad customer service and it's proven to me when I received an email four days later stating they are FINALLY shipping the item. It's now a week later and I've still not receive my Dad's gift. STAY AWAY FROM OVERSTOCK - ALL THEY WANT IT TO TAKE YOUR MONEY AND PROVIDE HORRIBLE CUSTOMER SERVICE!!!!! If their warehouse is so efficient and won't cancel and order taken the same morning, they why does it take four days to ship it out?? They have proven to me that their service is sub-standard and I'd rather give my money to a more deserving retailer. They then had the nerve to send me a survey - I left an honest by really bad review and I see BIZRATE does now even show the review."

"Overstock received my return and after a month, the credit had not yet shown up. Somehow, they "didn't get the tracking information from UPS" that I was able to get in 10 seconds online. If I hadn't called, I would have been out $200. Of course, they "sincerely apologized." Maybe they should change their name to "Oversight.com.""

"I participated in the 2.99 shipping deal which meant. It takes 5 business days to process the order, then the order shipped by SMART POST ( A third party carrier) which takes 7-10 business days to drop the item off to the USPS. The item was then dropped off to USPS by third class mail (another 7-10 business days). When I finally received the item, Overstock had shipped the wrong item and I had to go through a lengthy return process. A refund was not issued but a replacement was sent by the same shipping method so I have to wait 3 more weeks to determine if the right item was sent. What a hassle and a waste of time calling customer service."

"Ordered 2 pair of Sebago Women's 'Saranac High' Leather Boots, in 2 different colors from Overstock. They arrived quickly & with free shipping. Although they were well made & "seemed" to be sized correctly, I had an issue with one of the two pairs. Although they were the exact same brand, model & size there was a defect with one of them, which involved grinding into my inner ankle bone after a couple hours of wear. The other pair wore perfectly. This wasn't something that was an immediate flaw, but one that took hours of wear to notice. By the end of the day I had whelps & open sores where my ankle bone used to be. Boots aren't meant to hobble. Especially not these - didn't even have much of a heel. They're more for winter function than fashion.

When I addressed this defect to their customer service I was told I could get a "partial" refund, but that I'd be responsible for shipping them back and hoping their "evaluation team" deemed them return worthy - though it wasn't likely because they'd been worn. So I'm paying to return them & likely won't get my investment back? That's not fair.

Essentially, I'm stuck with a pair of over priced masochist kicks. They refused to exchange them or realize that either both pair should fit perfectly or BOTH should be making me miserable to wear. If one pair is defectively claiming to be sized the same as the other and doesn't wear as they do, there is obviously something wrong which in my opinion warrants a full refund. They didn't see it that way. It's not my fault the garment was falsely represented the same as the other. Silly me, I assumed when they are the same brand, make, model, and size they're going to fit.

I found later they'd also taken the positive review I'd written about the one wearable pair & ADDED it to the other color of the same pair that are a nightmare. No, they do not list them together, so the review just didn't apply to ALL of the same shoe. You have to compose a new review for each one. I've had "difficulty" deleting or updating that review since."

"Ordered two bras and a shirt, Realized they weren't going to fit. Used live chat to try and cancel, and it had already hit the warehouse (didn't ship until 2 business days later). Was told by the rep that a return would be approved when the package arrived. Package came today, Didn't open it and immediately used live chat again. Transcript is below:

Keith: Hi, my name is Keith. How may I help you?
Visitor: I'd like to return my order
Keith: I'm so glad to help you with return.
Keith: Could you please provide the order number?
Visitor: 106084097
Keith: For security purposes, could you please verify the full name and billing address, including the city, state and zip code?
Visitor: Zoey *personal stuff removed*
Keith: Thank you.
Keith: May I ask which product you want to return?
Visitor: both of them
Keith: May I ask why do you want to return this item?
Visitor: not going to fit
Keith: I will setup return for those item.
Keith: Could you please provide your e-mail address?
Visitor: ****@****
Keith: Please stay online for a minute or two while I initiate the return for a refund and give you the return instructions through this chat.
Keith: Thank you for waiting.
Keith: I am so sorry for the miscommunication.
Keith: Those product are non returnable.
Visitor: the package isn't even open
Keith: I apologize for the inconvenience.
Keith: Even though I can view that it is a non-returnable.
Keith: Do you have any further questions for me?
Visitor: So the fact I never opened the package it came in I'm stuck with this?
Keith: I am so sorry to hear that.
Keith: I can't do return for this item.
Keith: Any further concern?

So sitting on $40 of stuff I can't wear nor exchange. I'm sure the cats will enjoy the shirt as a blanket for the cat bed. "

"I really should have come to this website before I placed an order with Overstock.com about a year ago. Anyway, lesson very much learned.

Long story short, I ordered about 4 dresses from Overstock.com. Tried them all on, 3 were too small. I kept one, decided to return the three others. All were returned in perfect condition, no STAINS, or HAIRS on them, or anything else Overstock.com likes to complain about.

When I got the credit back, I only got back half of one of the items. No problem, so I contacted customer service and asked them why this was. They agreed to give me a couple more dollars, but still withheld about $10 from me. Why? Because apparently, I didn't check every thread on the items, and gasp! There was a stain. From where? Who the hell even knows. Definitely not from me, that's for sure! I realized early on that this was just a poor excuse that they used to get a measly $10 out of me, because $10 is better than $0!!

I recently filed a complaint with BBB regarding this matter. A year late, but I decided to go after it after reading more Overstock.com reviews, fueling the anger I once had with them last year.

I explained to the BBB all the matters regarding the incident, and received my reply from Overstock.com today. Some dumb witted representative simply stated that they had already given me an "exception" in the amount of a refund that I was supposed to receive, considering there "were stains on the clothing". Same answer as last year. And, I'm sorry, you gave me an exception? Trying to sound like the Savior here, are ya, Overstock.com? Nothing more than a terrible attempt at wheeling out any penny you can get from every customer--so that's how you're gonna make your sales! Very well, then.
The representative considered "this case closed", but the battle isn't over yet. Not for me at least. I "appealed" the case again, let's see how this goes, folks. We should start a petition to close these scoundrels down once and for all."

"Customer services called me on Monday to let me know that my orders were cancelled due to price mistake errors. It's not a usual thing here since most price mistake deals get cancelled.

What gets me mad is that Overstock actually changed the temporary charge into permanent charge yesterday. Usually companies won't post that unless you have received the item (like Dell and BB mistake deals). My credit card called that a fraudulent charge since they shouldn't process the temporary charge and I will have to call Overstock to have them issue a refund now. So I called the overstock customer services and really let them have it.

Be careful when you order stuff from Overstock. Just read the reviews before you shop. There is a reason why Amazon is doing much better than Overstock.com. It's shame that Overstock does fraudulent activities such as this."

"I recently purchased an LG HD monitor from overstock.com. After about 1 month of use the display started to have faults. The customer service department couldn't get my records straight and they tried to stiff me on a return. After I proved to them that it was within the 90 day return, they reluctantly directed me to some subsidiary that handles their shipping (GCR Corporation)I contacted them and they sent me an RMA # and they wouldn't pay for the shipping to return the faulty item they sent me in the first place.

Here is the dialogue:

Dear Wes,



We are sorry to hear about the malfunction of your unit. Here is your RMA #. Please print out and tape to the box for our easy finding.

As soon as we receive your unit we will send a replacement.





Thanks.





Frank Pearson

Customer Service/RMA Dept.

GCR Corporation

955 Pratt Blvd

Elk Grove Village, IL 60007

E-mail: ****@****

Direct: ***-***-****

Toll-free: ***-***-****

Fax: ***-***-****

Dear Frank,

I find it somewhat unfair that I had to pay to ship this faulty item back to you. I would have been fine if it were a 10 or even 20 dollar shipping charge. However, it cost me close to 50 dollars to ship it back to you (standard fedex ground shipping). This issue is entirely ridiculous. When you replied you should have included a shipping label in the email to cover the shipping charges.

That's almost 1/5th of what I paid for the monitor itself. I find this entirely unreasonable and if this situation isn't rectified I will be not be doing business with you or your affiliates again and I will post this issue on your website review.

Sincerely,
******* *******

Dear Weston,





Per company policy I couldn’t send a shipping label since you are past the initial 15 day period. We apologize for your inconvenience.







Thanks."

"I've ordered an anniversary present; which was a watch, and an engagement ring from O.co, and received both on schedule, and was 100% satisfied. They both looked even better in person! I would definitely recommend this site to anyone and everyone! Very reasonable prices, and great products! Will definitely continue to use O.co in the future!"

"Do not buy from these crooks. I foolishly placed an order with these people. They sent me a completely different item from what I ordered. The item that they sent costs less than half of what I paid them for the correct item. I spoke to two very unhelpful people in their customer service department. They both refused to issue a return for the item. They are refusing to return my money too. Now I will have to fight them through my credit card company for their fraudulent business practices. Stay away from these crooks."

"Too long didn't read: Poor quality chair and poor customer service that was unwilling to accommodate and help a customer.

I ordered this sleek, modern chair on the weekend just over a week before writing this review. I had been looking for a nice, stylish chair at a reasonable price to go with my newly ordered desk (from Target). The chair shipped out fairly quick and arrived at my door step by mid-week. I could barely contain my excitement. It had been awhile since I had a decent computer chair which is a shame as I spend 8+ hours at the computer for work/school/entertainment.

As I assembled the chair it seemed fairly straight forward. The parts could have been labeled better and the instructions were minimal, but the lack of labels and instructions weren't the issue. As I attempted to attach the upper portion of the chair to the seat, I noticed that none of the holes were drilled properly. For most of the holes it just meant there was wood or fabric blocking the holes, but it was nothing I couldn't work with. However, the last hole I check wouldn't even take the screw it required. A screw that easily went into every other hole. After a few more attempts, I contacted overstock.com's customer service department.

I used the online chat option to talk to my customer service representative. My choices were to return, get a replacement chair or get a replacement seat with, hopefully, properly drilled holes. I chose the replacement seat. I was told the seat would take 1-2 days to process. I didn't like that. I asked if the shipping could be expedited to offset the processing time and the representative readily agreed. I felt relieved. For the next 3 days I received 4 e-mails that were obviously copy/pasted from their customer care clip board and did nothing but annoy me. I get it. You're still working on it. The "still" part is the issue.

I woke up today checking my e-mail, almost completely forgetting about my chair, to find an e-mail from overtock.com stating they could not find the replacement part and would be able to send a new chair in 5-10 business days. This was unacceptable. I immediately called the number provided in the e-mail and spoke to another customer service representative. After going through more or less the same spiel I had heard before. I asked for overnight shipping or at the very least 2-day shipping on my new chair. The representative said the quickest they could get it to me would be the 5-10 days. They then asked again if I'd like the replacement and I replied "Will I get it tomorrow?" They replied with the same 5-10 days and I simply asked for a return label so I could send it back.

It's ridiculous to run this large of a company with such poor customer care. As a retailer you're responsible for defects even if it's the vendor's fault. There's no reason a priority can't be put on a particular shipment to move it through the warehouse and onto a truck within a day. I've had larger companies do it with larger products and this is honestly my worst experience with a company in a very long time. I'll stick to Amazon. At least the customer service there is actually that -- service."

"I should have listened to other reviewers and their negative experiences. I ordered a couple rugs from Overstock. One was slated to ship sooner than the other. The day it was to arrive, however, a weird runner rug was there in its place when the rug I ordered was 5x8. This wasn't even the same pattern. When I chatted with customer service, I was pretty irritated that I had to ASK for UPS to come pick up the item instead of making me take it to a UPS location myself, and also that I had to ASK for them to expedite shipping on the correct rug! After all was said and done, I didn't receive the actual rug I ordered until six days after that whole mess. They never offered me a credit or partial refund or anything. When I wrote again to complain about the service I received, they told me they had already made many "exceptions" for me. It's an exception to have UPS pick up a rug mistakenly sent to me? It's an exception to ship UPS 3 day delivery? They eventually gave me a $10 credit on my NEXT purchase but I am not falling for that! (Amazon recently credited my card $5 just for inquiring on a status of an order!) But by offering a credit on my 'next order' they are trying to convince me to drop more money on them, which I refuse to do. Never have I dealt with such a disorganized, shoddily managed company, and I will never buy from them again, no matter how good the deal!"

"This company is a complete JOKE. They are so unorganized and difficult to deal with I can not imagine they will be in business in a year or two. I made a relatively smaller order on a computer. I got an email saying that i needed to call them. I called and was notified that everything was ok with American Exxpress, the charge has been approved but they wanted extra protection and ASKED ME TO CALL American Express to do a "double check" and it would save them additional funds. What a joke, a clue you idiots, you are suppose to make it easy!!!"

"While somewhat disappointed with Overstock.com I may somewhat reluctantly order from them again.

A foam mattress I received from them is of significantly lower quality than the mattress I ordered. Because of the massive effort of returning it for exchange I decided to request a charge back to my credit card based on the difference in price between the mattress I received and the mattress I ordered.

After about a week of exchanging email and a couple of phone conversations, Overstock agreed to my request and I did indeed received my requested charge back to my credit card. Excellent customer service in my opinion.

On a very positive note: When I ordered my mattress from Overstock I directed that it be shipped to a different address from my billing address. They flagged that as "suspicious" and requested that I call them to confirm the order. My security is of major importance to me and I've very pleased that it seems to be for them as well. Well done Overstock!

I submitted a review of the product to Overstock.com and rated the product as a single star based on the risk of receiving the wrong product. My review was accepted by their site but has never been published in spite of other later reviews being posted. I've read in other reviews of Overstock that they filter negative reviews and, based on my experience, think that is true. I think the practice of filtering negative reviews is a very serious practice and causes me to lower my overall rating of them."