"TOLD ME IT SHIPPED WHEN IT WASN'T IN STOCK.
I ordered a xmas gift in early december with supposedly 5- 10 business day delivery, and was notified the next day that it had shipped. I didn't check the shipment status until just after xmas, to find to my horror that it had never delivered. So I got in touch with overstock.com who told me they would trace the delivery. Next thing they tell me is they never had it in stock. "
"I ordered a 22 inch LG Monitor then realized its not one of those fancy TV monitors, so I returned it the same day and reordered a Magnavox TV the next day hoping they might be lenient on their policy.
Well the first mistake I made was I opened it. They have a very screwy return policy that states if you open it and no matter what they will charge you 30 percent and the cost to return it which was a lot as well.
Now what if the off chance I received a defective unit they would still charge me the same 30 percent and the cost of shipping. I actually chatted with a representative online and wasn't much help.
Looks like another business I'm not going to do with the future. It was a loss for me because I bought the TV for a small business and since it was my mistake supposedly I'm out cash. Also takes a total of 7 days to receive anything from them which is a joke onto itself."
"i ordered a police bible for my state trooper son an email said overstock.com shipped first class on dec 12, 2009 and today is dec 20th and i have yet to receive it. overstock.com says that it won't arrive till january 5, 2010. a first class shipment from kentucky takes almost a month to deliver. yeah right. in the same order guaranteed by christmas i ordered a 3pack 2g flash drive and it shipped on dec 14th and guaranteed by christmas according to overstock.com but now its not coming until dec 28th. their customer service says unless i prove that it was guaranteed too bad. i emailed them their email about the order confirmation and then their story changes. very disappointed in their shipping. first class shipping is the same as priority mail which is 2-3 days and their own website said the stuff shipped over 8 days ago. "
"don't let the low shipping fees draw you in.
this firms specialty is dealing in salvaged merchandise.nothing they sell is new and its
all returned defective garbage.the customer service is the worst I have ever seen,never again."
"Overstock went ahead and shipped the items and offered me a refund as well.
Very good customer service. "
"On November 5, 2009 I purchased a LG 60PS60C 60-inch 1080p Plasma HDTV from Overstock.com for $1395.99. The TV was advertised at a "one-day" sale price. I found the same TV on sale with other online retailers for $1700-1800, so this was around a 20% discount. After ordering the TV, Overstock sent me an order confirmation identifying the 60-inch TV and purchase price, and stated it would be shipped shortly. Overstock then charged my credit card for the purchase price, and on November 9 I received a shipment confirmation that the 60 inch TV had been shipped. On November 11, I received a call from the delivery agent to schedule a delivery time. I asked the agent to confirm the order -- but she told me they were delivering a 52 inch TV! I told her that was not what I had ordered, and she said she would have to check with Overstock. I got a call the next day from an Overstock agent who told me there was a glitch on their website and had shipped the wrong TV. I told him I wanted the 60 inch TV and he told me there were none in stock. He offered me a $100 credit and a refund. I told him I wanted neither, I just wanted the TV. Overstock went ahead and refunded the money anyway. The next day I called and spoke to a different agent. He again told me they didn't have any 60 inch TVs in stock, and said Overstock was willing to give me $175 credit, but nothing more. I told him that was not good enough, because I had already bought an entertainment center and I wanted to know why I wasn't getting the TV. I also had seen other similar TVs on sale for $1500, but didn't take advantage of them because I thought I was getting the TV from Overstock. The agent again told me Overstock didn't have any 60 inch TVs. The following day I got a call from a third agent, who again told me Overstock didn't have any 60 inch TVs in stock. I corresponded with her several times, and she promised me that Overstock would have given me the TV if only they had a 60 inch TV in stock. That is when I discovered that Overstock has the EXACT SAME TV I ORDERED on their website. It was still on their website as of November 17, being adverstised at a price of $2400. When I informed the agent of this, suddenly she changed her story and now said that Overstock would not honor its contract because it was an "obvious" pricing error that I should have known of on my own. I bought and paid for a 60 inch TV. Overstock took my money and then tried to ship me a 52 inch TV. When I discovered this they lied to me about whether they had a 60 inch TV in stock. When I caught them in their lies, they said they didn't want to honor what is essentially a 20% discount to their competitors. I spent two weeks dealing with a number of rude Overstock agents who misrepresented what was going on to me at every turn. At the end of the day, after wasting my time, Overstock did not want to honor the contract we had made, even though I took actions in reliance on that contract and foresook buying a similar TV for a comparable price from other vendors when I had the chance. Overstock was dishonest and rude, and I will never do business with them again. "
"Ordered for delivery by dec 24th. needless to say, it's not here. I think I had this experience with overstock last year. "
"Two things prompted me to order from Overstock.com: (1) a link to an ultralight sleeping bag at a great price and (2) Bing cashback at 12%.
I've placed three orders now (two delivered, one just placed this morning). The first two orders have arrived very timely, NIB, with quality items from each order (including an ALPS Mountaineering ultralight bivvy tent).
Order process, shipping, and receipt of the items has been so flawless, I am sure I'll be ordering more from overstock.com (particularly if Bing cashback keeps going). Current $1 shipping promotion is also nice."
"The jacket I ordered came as the wrong size. They didn't have any in the correct size, so they offered to return it. The online chat process was fast and easy, and I had a return number in minutes. They emailed me a prepaid UPS shipping label, and I had it out the next day. I have'nt received my credit yet, but I'm not too worried about it yet. I'm bummed I didn't get the right product, but Overstock handled the situation perfectly. I have ordered other things from them in the past and will definitely order from them again."
"I ordered a refurbished DVD recorder. It was like new with a full 30 day Return/Refund policy.
Fast shipping, very good customer service."
"After looking at thousands of paintings I finally found the one that graces the wall behind my supper table "Lone Rider 1" , Overstock.com did it again, delivered safe and sound (never mind delivered for $1, yea, one dollar).
One satisfied customer... again."
"Order a LCD TV. Back Ordered first, then charge my credit card. Followed by a cancellation but no refund back to my card.
Should they ship the TV then charge my card?
They must be going backrupt, they must be using my money for a free ride for a week or two.
Never to business with them again."
"So i order this 32'' Toshiba TV on a nice online deal and was very happy with the price. (the best online).
It was too sad that they just blatantly canceled my order AFTER CHARGING my CARD and then refunding.
And the explanation = NONE, just an email saying there was in Error in my order.
Will never buy from these guys. Its a Joke
"
"Terrible service. Dehumidifier failed within its 90-day warranty period. Contacted them by live chat and was told a "special representative" would have to call me in 1-2 business days with instructions for what to do. 3 days and no call later, I called phone support. When the rep told me the same "special representative" would call in 1-2 business days I asked for a supervisor. Supervisor said she would call the company 1st thing in the morning and call me with instructions. No call. It's like this has never come up before, or they have been trained to give you the run-around. I believe the run-around option."
"I was looking for a second baby seat and Overstock.com was the lowest price by far. Ordered it on a Tuesday and received it on Thursday. They're charge for shipping: $2.95! Great experience, and will definitely purchase from them again."