"Typical Bait and Switch routine. Was promised 30% Bing Cashback, got canceled a week later. Overstock is claiming that I made my purchase through a third party affiliate and am therefore ineligible for BCB. Overstock made this claim yet they are telling me to talk to Bing about it - what sense does that make? This was the last draw for me - I won't do ever do business with Overstock.com again. You have been warned."
"Stay away. Overstock pulled a bait and switch on me and many others by advertising 30% cashback through bing only to report that your order was canceled to bing after you received the order in the mail. Overstock has put the blame on bing and customers for the cancellation. No reason to shop there ever again since their prices are no better than other online retailers."
"Ordered few dslr lenses while they had 30% bing cashback promotion. But bing cashback was cancelled a week after I got my item. Customer service has been telling all kind of excuses and they won't honor the cashback. This is a classic bait-and-switch site."
"Very shady business practices, avoid at all cost. Especially when there is a too good to be true promotion going on with them. Case in point purchased items when they had a 30% off bing cb promo going on. The day after I receive the items I get a email from bing saying my cb from overstock is canceled. Long story short bing blames overstock, overstock tries to blame bing. Now I find out that overstock says I'm not eligible because they say I made the purchase thru a affiliate site or link, which is total bs. I clicked the link on bing to get to overstock and made my purchase. It even estimated the bing cb I would receive before checkout and was then automatically credited to my bing acct after the purchase. Overstock if you don't wanna give people a discount, then DON'T. Don't waste my time and the time of thousands of others dealing with is bull. Very shady business practices, think twice before ordering."
"They are quite possibly the worst online retailer in existence. They somehow noted that my order had been cancelled or returned to Bing, when in fact it hadn't been. My cashback from Bing was subsequently cancelled. Called Overstock to rectify and they said they would process a return for me. My free return label was never sent and my conversation with them was never documented by the customer service person. Please PLEASE PLEASE, avoid them at all costs. "
"Do you like to wait 3 weeks for your order to arrive, only to find out that the vendor shipped you the wrong item and packaged it so poorly that it was damaged during shipment? If yes, then Overstock.com is the choice for you.
Ordered a stainless steel sink. They charged me for it right away (of course), then the delays started. After 2 weeks of not receiving it and with their website showing that it "Ready to ship", I started communicating with customer service. After several emails and several days, they finally said they couldn't find the sink so they would ship a replacement.
The replacement arrived relatively quickly, but it wasn't the product that I ordered. In addition, they literally tossed the sink, screws and brackets into a box with no padding, plastic bags, etc. After hundreds of miles of transport, the loose screws had managed to scratch up the sink, and the lack of padding led to the sink getting bent. Thanks Overstock.com for wasting my time!!
Luckily, the credit card company was very helpful in putting a hold on the charge. I may not have much leverage with Overstock.com, but I bet Chase does!!
"
"We ordered a memory foam mattress with the word "SOFT" in the description. When we received the mattress and sat on it, we suddenly realized it was as hard as the box springs below it. I wouldn't let my dog sleep on this mattress, I think that the floor is more comfortable.
I contacted overstock and they said "NO RETURNS" on mattresses, period. I explained that there is false advertising going on here. This is NOT was what advertised. I am NOT just a picky customer on mattresses. This mattress is worthless!
Overstock.com is really LYING TO PEOPLE and refuses to do anything about it.
PLEASE don't give a cent to Overstock.com!!!"
"I was looking for a G11 keyboard for as cheap as I could possibly find one and Overstock came up and had free shipping. I made the order and figured I'd get the package by the end of the week. Surprisingly my keyboard was delivered two days later. It came in the original box despite being used. Had the software CD included. In pristine condition. I was absolutely ecstatic. I later on the auction portion got a G9X for $25 (normal $90). I don't think I could be any happier."
"I ordered a laser jet toner cartridge supposedly in stock on Friday, June 11. Since that time my order status has been "processing". Of course, my credit card was debited immediately. Contact this evening with a live chat assistant yielded result that shipment is "usually" 5 days after receipt of order. They didn't mention that up front. So I was told I can expect my order to ship on 6/16/10. I think it's funny; I placed 2 other orders for items with other vendors, and have already received 1 item (no special shipping ordered) and the tracking number for the other on the same day I entered the order, with arrival due tomorrow.
Even though my item hasn't shipped I am told I can't cancel my order. I doubt I will do anything with overstock.com again.
Item did ship 7 days after order and arrived 3 days later. "
"I would not recommend this product. It is cheaply made. Once you take the mattress out the box, the seam of the fabric started to ripped. We should of known better and took this mattress out right away. I really wanted to get this for my toddler that is transitioning into a big bed. I happened to missed the 30 days by a couple days. Talking less than a week! Which is a bummer- now we are stuck with a ripped mattress. Because they will not paid for the shipping charges and only give up to 80% refund. Which you might not be entitled to everything. SO either way, your stuck putting out so many cash for shipping and not even get the whole 80% refund or keeping this poorly made mattress. BE aware- anything you buy here at Overstock- if you need to return anything- make sure return it before 30 days so you can get free shipping and full refund. They are so sneaky too because you have to get it back to the warehouse before either 30 or 45 days. Actually, this is my first product and last product I would buy from here. Buyers beware! Crappy products. "
"Lots of bad reviews but hey, I have had good experience with Overstock. They ship very fast and items arrive in a timely manner and in good condition."
"never have i regretted so much purchasing from an online store. i purchased a lamp and it looked good in the picture. when it arrived it looked nothing like the picture and was damaged. the seller refused to give me refund and also wanted to charge me to ship the broken lamp back. so now i am out $150 and have nothing to show for it."
"Overstock should be called overly crappy or overpriced. The extremely cheap crap that is sold on this website is not even worth the pennies they are sold for. Even craigslist has better options. I bought a couple of chairs for my new apartment from their store; the chair fell apart after 1 week. They refused to take it back, one of the worst experience ever. There are many online stores that offer good price and good quality; overstock is definitely not one of them."
"I ordered curtains for my patio doors. They cost so much less then every place else. (they are very large doors and could not find the size with out custom ordering. They look amazing. They look like silk and they are backed so does not let light through. I love them! Plus they shipped so fast!"
"Ordered an older model LCD monitor to match one I've had for several years. I'm guessing it's been out of production for a while but Overstock.com had some refurbished ones at a reasonable price. Order placed on 2MAY10 and received 10MAY10. The box was pretty beat by the UPS guy but the screen survived and works flawlessly. Shipping was very inexpensive if I remember correctly, only around $3 USD. I would definitely check them out for future purchases."