"Offered holiday shipping for free, guaranteed by christmas. Gave me 5-10 day shipping. Contacted them 10mins after invoice sent, would not update shipping even at my cost, and would not cancel order. Admitted to misleading ad on the phone. The reason I ordered from them was the free shipping by christmas, now I get the item 5-10 days later instead. I lost $90 because of this, and have no gift for my mother."

"very great seller, ordered a ps2 game from them at the lowest price i had ever seen it. gave some great discounts and deliever emails for confirmation and shipping details. verrrrrrrrrrrrrrrrrrrrrrrrry slow delievery tho even for december sales"

"bought a refurbed palm tungsten t. great price. slow shipping, but that is kinda to be expected on ground shipping in december. overall quite happy with the purchase.

also bought 2 cds on another order. shipped a little faster, once again, i actually had no problems whatsoever..."

"I want to warn everybody, DO NOT SHOP AT OVERSTOCK.COM! I placed an order for executive briefcase and their web information showed that it has been shipped out/billing information received by UPS on 12/1/03. But 14 days later, the item has not been arrived nor the order status information on the web has been updated. I contacted customer services number of times by phones and e-mails, but all they could say was that "you have to wait 10 BUSINESS DAYS until we make a further investigation regarding your order status," "the warehouse will get back to you but you have to wait 4-5 BUSINESS DAYS," "after the investigation begins, you have to wait another 10 business days to hear the results from us," and, get this, "No refund is possible since it has been shipped out already!". But when I contacted UPS personally, they said that their system does not show that they have received the package from Overstock.com. Clearly, they are blaming UPS and not taking responsibilities. I wonder if I would ever receive my order again, but I learned my lesson. I will never shop at overstock.com again, and I will tell my friends not to get into the same kind of troubles that I have. I also want to file the complain with Better Business Bureau. "

"they never shipped my order and it has almost been a week. i will never shop with overstock.com due to the lack of customer service and slow shipping. do not shop with overstock.com"

"I won't be dealing with this company again.

This was my first purchase from them:

1. ordered 11/19/2003
2. order confirmation email......none!
3. ship notice email w/tracking number....11/23/2003
4. check Fedex tracking with number..."not found"
5. checked several more times since including today.....
11/29/2003..."not found"

Since I originally placed the order, I've ordered
online from two other firms. I've actually received
these other items from the other companies.

overstock.com is a very unprofessional business that
doen't mind charging your card then leaving you hanging
wondering if you'll ever receive your order or not!

Take my advice....don't put yourself through this by
ordering from them."

"Our church needed a computer and (as is common with churches) had very little money. We were delighted to find an emachine at overstock.com at a price even we could afford. That was about 2 months ago. It works fine. There have been no problems. We are looking for a computer for our home now, and overstock.com is first on our list of places to check."

"I placed two orders for a Panasonic DVD/VCR Home Theater. The first one had a huge dent in the DVD/VCR player and had broken pieces inside. The dent was so deep that the VCR could not fit a tape inside. They are giving a refund and did send a shipping label so I can send it back.

On my second order I had another dent in the same place on the DVD/VCR player. It wasn't as deep and the VCR would still function. I decided to keep it. However, there were markings on some of the speakers and the units and some were very noticeable. I won't be dealing with them again."

" I ordered the book, Dune:The Machine Crusade, best price i found on the net, 10/28/2003, card charged same day book shipped (11/03/2003) book arrived 11/05/2003. VERY SATISFIED :) Book in Very New Condition as advertised. Would do business with again. Thanks Overstock.com!!"

"I ordered 5 movies from overstock. The pricing was good, yet great on some.
The shipping was a little slow to get sent out. But arrived rather quickly once it was sent out. All in working order and decent packaging."

"First time doing business with this online store. Ordered one book with no problems and the tracking on the other says it will be here tomorrow.
One thing I don't like is they keep your cc info in their database with no way for the user of the account to edit or delete!
So consider yourself warned on that issue!
"

"I am a frist time customer at overstock.com but I am extremely dissatisfied with my first order of the Tiffany Sterling Silver Heart Pendant. I have been informed by Tiffany’s that this pendant is "NOT" an authentic Tiffany product as advertised by their website. Being a first time customer, I am very disappointed in their way of business. I don't know whether you knew of such occurence, but for sure overstock.com should have inspected all purchased merchandise and make sure that all product sold on your site is at the value or quality of which it was guaranteed.

At the same time of being upset and displeased, I also feel ashamed and embarrassed because by word of mouth I told my co-workers and friend about their site about the deal. Some of them bought the Tiffany Sterling Silver Heart Pendant like me and have resulted in the same dilemma. After this incident, I will not buy anything from them again. I will also tell all my friends, relatives, and co-workers not to do business with them again. This is really sad for a publically traded company!!!"

"I purchased what Overstock claimed to be an authentic tiffany & co pendant from Overstock, and when it arrived it was very obvius to me and everyone I showed it to that it was a hack job from some imitation company. When I wrote to overstock they told me they would look into it. I found out that every single person that ordered one also received an imitation. I finally received a reply from overstock saying that they were authntic, and that Tiffany and co said they were fake cause Overstock was selling them for so cheap. Tehy would not let me return mine and send me an authentic one, nor would they admit tey were fake, all they would say was you can return it for a refund. This was my second order with overstock, and I will never do business with them again and I suggest that you do not also."

"One of my worst online experience ever. They advertised a Tiffany's jewerly as "Genuine" but it ended up as a fake. I got the necklace checked out at a retail Tiffany's store, and they assured me that it was a fake. I knew this for a fact that it was a fake when I first took a glance at it. I emailed the CEO about this situation and requested to have an answer to this. All the CEO did was that he let his csr send me a generic email stating that the Tiffany jewerly was real. I can't believe that they won't even admit that it was a fake. It is a true fraud and deception scheme that they are pulling. I would suggest all potential buyers to beware of overstock's jewelrys and watches- they may be all fakes or from shady vendors. Avoid this company at all cost for their shady business acts. F-"

"They sell counterfeit Jewlry!! I purchased a Tiffany pendant necklace from them, and thought it was fake...then went to Tiffany's store and bought the same one, there is absolutely NO QUESTION in my mind that Overstock's was a fake. Cheap box, cheap puch, cheap pendant (scratched up and dull), and half-a$$ done inscriptions...never buy jewelry from them...ever!"