"I bought an MSI Geforce video card w/ 64 mb from PCMicrostore. The customer service was great and friendly. I was able to get my product within a few days. I would definitely recommend them to customers."
"Fantastic customer service - received a bad external hdd case - rma'd with no hassle Sat morning and had a new case by Thursday sent to me installed AND pre-tested! Also placed an order for two additional drives at the same time -- everything arrived as promised in perfect working condition!! Couldn't ask for more courteous helpful service!! Recommend highly and will definitely place these guys on the top of my suppliers list!"
"I purchased a USB 2.0 (7 in 1) combination card reader/USB 2.0 hub w/ 3 ports. It works well with no driver necessary with XP. The product was delivered vis USPS. I ordered 2/8/2004 10PM EST and received it by 2PM 2/11/2004. This company is in CA. and I'm in NJ!! Tracking was provided as well as order status.
Very professional, no problems and faster than Newegg.com.
Will buy again from this company.
Mike in NJ"
"Great service. Had a small problem that Warren from customer service handled with ease. The help came in the form of understanding and caring about the customer. I have shopped online over the years but PCMicroStore will be my first stop in all future shopping. Great price, customer service and product availability is a formula I will stick with."
"Can service get better than New Egg? Try PC MicroStore and you will know that it can. First of all, they ANSWER THE PHONE. You should be able to take this for granted, but actually it's increasingly rare in online retailers. The representative, Warren, was very courteous and coiuld not have been more helpful.Because of him and the quality of service, I am looking at them before the top rated New Egg now when I'm ready to buy.
Outstanding reliability, speed, responsiveness, and good prices. Ordering online, you have to have a company like PC MicroStore and a rep. like Warren for true peace of mind. My days of being ripped off are at last over!
With PC MicroStore I can sleep like a baby at night. no worries here.
Mike Wood
Seattle, WA"
"Great product!! Good communication!!!! Very fast shipping!!!! Would buy from again!!!AA++"
"Great products at great prices. I had a problem with the power adapter from the external hard drive I bought, and Warren from customer service helped me. I shipped it back, and they said they would ship a new one ASAP. I should be getting a replacement within a day or two. Except for that, everything else was fine. I got a brand new wireless card for my PC for only $15!!! I would order from them again."
"I was leaving my job and purchased an external hard drive from PCMicrostore. I got a great price. USPS then lost the device in shipping. But PCMicrostore sent me a new one via FedEx. This replacement device came in two days--just in time to allow me to unload my machine, and move on to a new job. PCMicrostore showed great service! "
"I have been shopping online for couple years already, but my shopping experience with PC Microstore is the worst ever. I think I should post this so other buyers beware.
I purchased two USB enclosure boxes from them and I got the package one week later with FOUR USB enclosures and two invoices. This is one of those typical double order case from online order because the time of order of these two invoices are separated by 30 seconds with the exact same order on both invoice. To make matters worst two of the USB enclosure doesn’t work (50% failure rate) so it makes me wonder where they get their merchandise. I called them and made a return for the extra order, one week later I received a call from them telling me that there is a 15% restocking charge, but I tried to explain to them about this double order case and they should check before they ship the item because it is very obvious on two exact same order with 30 seconds difference of the order time and they packed the two orders in one box. Then finally today on my credit card statement they refunded but took 15% plus the full shipping price of the extra order (they charge hefty shipping for small orders) also the money I spend shipping back which is a total loss of 35% from the purchase price.
I have learned my lesson and next time I should shop at a more reputable store paying couple bucks more because this store really scared me off. Most people rated high here because they don’t have to return their product. Also the qualities of the merchandise are not that great either with a 50% failure rate.
"
"Never bothered to send me shipping confirmation, I had to go to their site to find out what was going on at all. It also took a while to get shipped. FedEx recieved the order at 3:30AM on the third and no one picked it up until two and half days later, the evening of the fifth, although exactly who to blame that on is open for debate. Also, their credit card verification process was a pain in the ass, I've never had to be personally involved in the process before and it would have gotten me my card that much sooner.
Regardless though, I'm a good customer because I don't expect to be 100% satisfied all the time. They got my card to me in a timely enough manner at a good price. They didn't screw anything up, so long as the card works, I'll keep this a positive review. Just don't order from them if you're in a great hurry."
"I ordered the incorrect item. I emailed sales at the address provided on the site and received a reply within a few hours. The rep. (Warren Liu) e-mailed me back and forth for 2-3 days, always within a short time of my e-mail. He was courteous, very helpful, and resolved my problem satisfactorily."
"Checkout was easy and processing and shipping were great!!"
"I ordered a WD HDD from them. It was dirt cheap and arrived quickly and well packaged. These guys know how to do business. I highly recommend them."
"They are new and had a very minor web javascript glitch. They handled support for the order via eMail real professionally and fast. There was actually a reply and a quick one unlike many companies today. I will shop there again should I need something and thier price is right. ****@**** http://www.fookes.us"
"I experienced outstanding service and great email/phone support during and after the sale. I will highly recommend this company to everyone. The product was packaged well and shipping was fast. I will buy from them again. "