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Verified
4/5

2005-05-27

"I bought a memory card reader from them and after half a month without any information, I've tried to user the tracking number they sent me (but didn't said the carrier) just to find out it was deliveried mora than a week ago in ALBANY,NY... the funny thing is that I live in Miami, FL... I wrote an email to them, but got no answer, I'm going to call them if tif that doenst work Im goig to contact BBB... Probably the last time I deal with them, the only thing is I chequed their rating before buying and that was what convinced me...


EDIT: after many tries I was able to contact them, and they sent another to my adress. Maybe I'll deal with them again, but I'd have to think about it though...
"

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
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Delivering products damage free
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Verified
5/5

2005-04-20

"Bought USB 10' A-to-B cable for only $2 plus $1 USPS shipping. Received confirmation via email immediately after completing the transaction, and the item was shipped the next day. Very happy with my purchase, would deal with them again without hesitation."

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Verified
5/5

2005-04-12

"I selected this store because they offered will-call and they were located 20-minutes from my home. The products were new in sealed boxes and the prices were exactly as quoted. I had ordered a USB 12-in-1 unit and they made an excelletn recommendation to get a better product from them for only $2.00 more. The recommended product was far superior to the original and I appreciated their assistance. E-mails correspondence was prompt and professional."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Overall technical support
N/A
Making decisions on their own
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Being knowledgeable
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Resolving problems
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Being easy to reach
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Being trustworthy
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Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
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Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-03-25

"Great store. Honored ad price even though it wasn't listed on website. Shipping cost was great."

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Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
N/A
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
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Resolving problems
N/A
Being knowledgeable
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Being easy to reach
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Overall customer service
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N/A
Customer service making decisions on their own
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Verified
5/5

2005-03-19

"PCMicroStore had the best price on the drive enclosure I bought. The website worked adequately, shipment was prompt, and I received the item in very good time via the Post Office."

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Verified
5/5

2005-03-15

"Very satisfied. Placed order 3/9, received it 3/14, sent from 91748 to Massachusetts. What I got was exactly as described, a 12-in-1 USB card reader, $9 + $1 shipping. No surprises. (I was concerned when I opened the package, the card reader package doesn't list XD cards in the memory types list, thought I'd have a problem, but it DOES read XD cards, I'm delighted with my purchase!). I have recommended this store to others and will purchase again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
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Being trustworthy
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Being knowledgeable
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Resolving problems
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Being easy to reach
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Making decisions on their own
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Customer service resolving problems
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Web site being easy to use
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Verified
5/5

2005-02-25

"Ordering online was very easy, the shipping was fast and the price was great. I would purchase from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
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Overall customer service
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-02-24

"Order was not smooth, on my part. Couldn't get the right board for the right application. Customer service was very kind & very patient. Helped me find a board that was in-stock over the phone & it went out that day. Very helpful indeed. Will shop here again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-02-22

"I have been very happy with all aspects of my last orders from PCMicroStore. Ordering (ie. ease of...), delivery times, the wide variety of products and especially the support from the Tech Dept. have made my purchasing experience with PCMicroStore very satisfying. "

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2005-02-09

"They had a good deal on a 12-in-1 card reader. I ordered it on a Wednesday. It shipped the same day, USPS. I received it on a Friday. The packaging was minimal, but the product works."

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Verified
5/5

2005-02-08

"Ordered USB to SATA/IDE cable and external 2.5" HD case on 9/6/2006 and shipped the same day (USPS free shipping). Received the order 9/9/2006. Very fast and like their service. This is the 2nd time I order from them. Will definitely do business with them again. Actually, I am planning to buy some IDE cables from them soon."

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Verified
3/5

2005-02-07

"I am NOT satisfied with this company. It seems that their pickup dates with UPS are extremely irregular. It has been 5 days since I placed my order and UPS doesn't even have the package yet.

EDIT: E-Mailed them, very helpful support, they admitted that for some reason that the package was still in their warehouse. They shipped it out same day, no more problems. Interesting though that other people seem to be having this exact same problem with them...

2nd EDIT: I received the product today and they sent the wrong model! I ordered a Maxtor DiamondMax 10 hard drive and they sent me a DiamondMax Plus 9! I am extremely unhappy with this company and would not recommend that anyone who wants the proper product buy from them.

3rd EDIT: Replacement received today in good, working order, I am copying files to it now. Shipped 2nd day air, and their customer service rep was very apologetic. Would only buy from this company again if I didn't need the item in a hurry and the item was something difficult to screw up.
"

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Verified
1/5

2005-02-01

"Took'em 7 Days to ship my Order and the expected 5-7 Days to receive it.
My Order was shipped AFTER I contacted them by eMail.
If a product gets high demand, PCMicro "jack" the price UP and a week later or so, goes DOWN to Regular Price.

My first and LAST order ...
"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges

Verified
4/5

2005-01-24

"Great deals, good packaging, Fash shipping! Great selection too."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
N/A

Verified
5/5

2005-01-24

"Item arrived on time and in great condition - packed well and as advertised."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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