ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2013-01-17

"I looked all over for a good 27 inch monitor for a good price. I found this site and found the same monitor I was looking at at a couple other sites and they had the best price around even had amazon beat by $30. I got free shipping and it arrived the next day. This was my first time shopping with PCNation but it wont be my last."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-01-16

"Gave a good description, great shipping fees, and easy to navigate."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-01-08

"Simple and easy ordering process. I like it."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2012-12-16

"Well, I haven't had much experience with PCNation yet as this is my first order from them. But, I shop on line almost exclusively and I have to say that I do like the website and ease of shopping very much. I also like that searches actually return just what I am looking for, not everything else under the sun. Account set up was particularly nice. When you miss something, or like me, used the Zip+4 and that's not an acceptable entry, when you're sent back to the set-up page all your information isn't whiped out...Some websites just can't seem to figure that out. Check out was easy as a first timer and I like that they have email verification. All in all, if receiving my order and product quality is as excellent, efficient and pleasant as the account set-up and ordering this will definitely be a place I come back to. Thanks PCNation...good job!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2012-12-15

"I had problems submitting order using chrome. Had to switch to ie. Submitted order successfully with ie,"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2012-12-02

"great price! but still waiting for an email receipt?"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2012-11-29

"Ordered the Brother MFC J825 for $89. Received a machine, spent hours hooking it up, then realized they had sent the J625! (about $50 cheaper model).

I think it was done on purpose for this reason: The day I ordered it, I didn't get a confirmation email. I called customer service. She said she didn't know why I didn't get a confirmation, but the order was in her computer and was being processed. I didn't get a confirmation until the next day, and didn't notice the wrong model number.

Note, that I linked to the site from Pricegrabber.com, with the correct model number in the search criteria. I went back to pcnation later to order the 825. Just now, I went to pcnation to check their current price. When I began typing, it automatically finished with model 825 (autofilled). It was proof to me that I had not made an error.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-24

"I tried ordering in Firefox browser and would not complete. Not sure why, could be something on my computer, but when I used IE it went through just fine. The site worked very well and I was able to order the item I wanted."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-11

"Great phone customer service and very fast shipping! Received my package via Ground in 2 days!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2012-11-09

"I bought a new Canon Lens from PC Nation through Amazon. I never dealt with this company before, but I figured Amazon was backing them up so it was worth a try. PC Nation was one of the only companies stocking this lens. According to the ad, they had about 8 of them in stock. I placed the order and received the usual confirmation. A week went by and no shipping notification/tracking number. I looked a few days later and still nothing. I then called PC Nation and spoke to a Shannon. She told me that they didn't have the lens when I had ordered it, but many would be coming in that day. I would be receiving an e-mail with the tracking number later that night. Well I didn't receive the e-mail, so the next day I called PC Nation again. I spoke to Shannon again. This time she told me the lens never came in and had no idea when and if it would. I canceled the order which went easier then I thought. Amazon also provided a cancellation e-mail. Now I've lost 2 weeks in waiting for the lense and 30 minutes on calls. I've learned to avoid PC Nation!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-02

"Purchased a phone from PCNation at a seemingly good price $158. They then turned around and charged $252 in shipping from California to Texas.
After noticing my review on ReselerRatings the customer service manager gave me a call and apologized profusely for what was a billing error. While I may have jumped the gun on posting an initially bad review, I am glad to see that ResellerRatings has that much leverage. And more importantly, that the companies check it and act upon it. At the end PCNation reversed the erroneous charge and made good upon their promise of free shipping.
I retrospect I highly recommend PCNation - its one of the good guys out there.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2012-09-20

"Great service! Fast shipping!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2012-09-19

"Excellent customer service and great prices. Would definitely shop again."


5/5

2012-09-18

"Free overnight shipping for a Garmin GPS and a competitive price!"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2012-09-17

"PC Nation not only had the lowest price on my item but also had free shipping. I got the ETA for my delivery and it even came a day early. Im very satisfied with experience. PC Nation is awesome!"