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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2006-04-12

"GRRRRRRRRRRRRRREAT Experience and all that is left is to see the final product"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services

Verified
5/5

2006-04-12

"Well designed web site. Fast and easy order. Good overall experience, so far."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
N/A
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
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Resolving problems
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Customer service being easy to reach
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Overall web site
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Web site being easy to use

Verified
5/5

2006-04-11

"Fast delivery and the shipping was just right. Free 3 day shipping. Awesome. Item was exactly as advertised."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused

pgb
Verified
1/5

2006-04-10

"I ordered a link theater because it claimed to stream high def video from my pc. It cannot handle the format media center uses for high def video. Despite this I was told I'd have to pay a handling fee for return. I returned the item to the address they provided. After two weeks, and confirming arrival, I emailed, but received no response. After three weeks I phoned and was told the item would have to be shipped from where I was told to ship it to somewhere else before they would process my refund. I still haven't received any communication or refund.

The product did not perform as advertised, and the customer service is below par. I would NEVER shop here again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
N/A
Ease of ordering online
N/A
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products damage free
N/A
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-03-31

"This was a fine experience. I placed the order for the Epson R1800 printer on the 28th. Today, the 31st, it's here via free shipping by Fedex. I never had an easier purchase. I will deal with this company again, no doubt. PCNation...thanks for such a smooth transaction."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
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Overall web site
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Web site being easy to use

Verified
5/5

2006-03-29

"Great experience, fast order, fast shipping, arrived on/ahead of schedule, free FedEx 3Day

Will buy from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
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Being knowledgeable
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Overall web site
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Web site being easy to use

Verified
5/5

2006-03-28

"I just make my order for a brand new Acer Aspire 5672, this store has the second best price for it, the first one was obviously a scam...

I'll be waiting for the confirmation of the shipping.

So far very good store, great price, easy navegation. The only "problem" is some of the information on the purchase like your company, employer, and stuff like that. I don't understand why they ask that. I'm a Student, so I don't have a "company" or either a "employer".

Thank you Pcnation!
----------------------------
Ahora en español!
----------------------------
Acabo de hacer la orden de mi nueva Acer Aspire 5672, esta tienda tenia el 2do mejor precio, pues obviamente la primera era una estafa!

Estare esperando por la confirmacion de mi orden.

Lo unico "malo" es la informacion sobre tu empleador y "compañia" que piden en el momento de hacer la orden. No entiendo para que la preguntan, y complican la compra. Soy un estudiante, y nada mas, asi que no tengo ni "compañia" ni empleador...

Hasta ahora todo muy bien.

Gracias PCnation.com!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
N/A
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Ease of checking delivery status
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Overall technical support
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being easy to reach
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Customer service resolving problems
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
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Web site reliability

Verified
5/5

2006-03-27

"Since I was a first-time buyer, my order was delayed several days until they talked to me and received my confirmation email (for security). I was on travel and got back the day I thought I was receive my laptop. Would have been quicker to just have to reply to an email - I got my order very quickly after that, though. While I appreciate their need to verify purchases, I was hoping to receive my order a few days earlier.

Email customer service has been VERY speedy.

RECOMMENDED SELLER.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
N/A
Is trustworthy
N/A
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
N/A
Customer service resolving problems
Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-03-23

"I have never had faster service! The scanner arrived today, it is up and running with no problems whatsoever. I will definitely use PC Nation for future orders."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused

Verified
5/5

2006-03-21

"Ordered a photo printer on March 20. PC Nation had about the lowest price with free shipping. I was shocked to open my door this morning (March 21) and the printer had been delivered already! Couldn't be more satisfied."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
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Being knowledgeable
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Resolving problems
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Making decisions on their own
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Verified
1/5

2006-03-21

"PCNation had what I wanted, but they did a few things that made the process unbearable. Firstly, they did not have much technical knowledge of the product (IBM ThinkPad). Secondly, I spend about 30 minutes with the rep making sure the laptop would ship, then when I didn't receive confirmation, I discovered the order was somehow "on hold". Then, when I tried to get the order through, I was put through a tedious credit verification process I've never experienced before. That was the last straw. I went to another vendor, and it went smoothly in 5 minutes; what a contrast!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
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Delivering products on-time
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Delivering products damage free
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Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
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Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
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Overall customer service
Customer service being easy to reach
Customer service being trustworthy
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Customer service being knowledgeable
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Verified
5/5

2006-03-16

"An on-line compay that values customer service. A rare find in today's internet market. I ordered a Buffalo LinkStation on a Sunday night, and recieved it the following Tuesday morning. With a 24hr in house shipping delay and shipped FedEx 2-day shipping, I expected it on Wednesday or Thursday. And finally to beat the next best price by 20%. In a word...Awesome. Thanks, looking forward to next time."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
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N/A
Customer service resolving problems
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Customer service being trustworthy
N/A
Customer service being easy to reach
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-03-14

"I ordered a Canon Digital RebelXT on Monday around 1:00 P.M. I had the camera in my hands on Tuesday shortly before noon! I also got a phone call no more than three minutes after I clicked the final "submit" button just to verify the order. AMAZING DELIVERY!!! And at NO charge!!! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
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Overall web site
Speed of web site
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Web site reliability

Verified
5/5

2006-03-14

"Excellent site, best prices, easily navigated, but lacks printer friendly pages. Rated as 4 out of 5 stars, but would increase to 5 stars if pages were "printer friendly"."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services

Verified
1/5

2006-03-11

"DO NOT US THIS COMPANY, THE DAY AFTER I PURCHASED MY SONY 505 CAMCORDER I RECEVED AN E-MAIL TELLING ME IT WAS ON BACK ORDER. SO IT CHECK AND THEY WERE STILL LISTING IT AS AVIABLE. I CHECK WITH A LOCAL BEST BUY AND WAS TOLD THAT THEY ONLY HAD A DISPLAY MODEL. WENT TO SONY'S WEB SITE AND THEY SAID IT WOULD NOT BE AVIALBE UNTIL THE 20TH OF THE MONTH. SO NEXT ITME YOUR LOOKING FOR A GOOD DEAL DON'T LOOK FOR ONE AT PC NATION!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Value the company offers
Is committed to quality products and services
N/A
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Overall technical support
N/A
Being trustworthy
Being easy to reach
N/A
Being knowledgeable
Resolving problems
N/A
Making decisions on their own
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Customer service making decisions on their own
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Customer service resolving problems
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use
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