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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2006-08-03

"Great service. I would buy from this company again!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services

Verified
5/5

2006-08-02

"i will like to have the laptop and i have so you can bill it from my credit card for the payment i of the laptop and i will like to always make bussinees with you "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-07-30

"I bought a Canon A620 and I was surprise at how quickly I received my package. I received my packaged a day ahead of schedule."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
N/A
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
Overall customer service
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-07-27

"After reading the experiences of some others, I was concerned about whether the item (Logitech Z-5500 speakers) was actually in stock and how long this transaction might actually take. All the information I could find indicated that indeed it was in stock - and the net price (cost + shipping) was very competitive, so I placed the order. I ordered it on 7/24 and installed it in my house on 7/26. You can't beat that."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
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Customer service being trustworthy
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Customer service being easy to reach
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Customer service making decisions on their own
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-07-26

"My order arrived earlier than expected and in good order. Also, it was a very good price."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
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Overall customer service
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Customer service being knowledgeable
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Customer service being trustworthy
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Customer service resolving problems
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Customer service being easy to reach
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
4/5

2006-07-26

"My purchase of computer speakers, from PCNation, was an easy and efficient method of purchase. From the many sources I have searched through, I have found that PCNation had the best deal for my purchase. I have not recieved the speakers yet (I just placed the order) but from other reviews I have read, it seems they should come efficiently fast."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services

Verified
5/5

2006-07-25

"This was my first occasion of doing business with PCNation. After researching GPS Navigation units for my car, I searched for the best price available. PCNation was the lowest price, once the shipping and taxes were factored in. I read nothing but rave reviews and although I am normally skeptical of the lowest price bidder, I chose to order from them. They provided nothing but excellent service from start to finish. I would definately use them again, and recommend them to others looking to buy electronics. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
Making decisions on their own
N/A
Being trustworthy
Being knowledgeable
N/A
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-07-24

"PCNation had the absolute lowest price AND they offered FREE 3 day shipping as well!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
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Overall customer service
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service being easy to reach
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Customer service making decisions on their own
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-07-22

"Good customer service. Received the monitor well within 48 hours after ordering (had free 3-day FedEx delivery option)
Will order again from them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
Overall customer service
Customer service resolving problems
N/A
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-07-20

"I purchased photo paper from you and it was sent to my house by the third day as advertised and with no shipping cost. Your web site .is easy to navigate even for a rookie computer operator like me.The price was good and the service was fast. I will probably reorder soon.
there was one little mix up I don't quite follow. The invoice say's Kodak Ultima Photo Paper but the photo paper received was Kodak Ultima Picture Paper which is different than I was using. The picture paper seems to make a fine picture but the advertisement on the web site is misleading when ordering. Also, the picture paper is 1/2" longer than the ultima photo paper and the ultima photo paper is a true borderless print but I still like the service and paper as is. J ust voicing my opinion of a possible error on the web page.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
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Is committed to quality products and services
Is easy to do business with

Verified
2/5

2006-07-19

"Just placed the order with PCNation after a tiring search for a good Tablet. Found a good tablet PC from shopping.com and at a fair price ALONG with FREE 3-DAY shipping. Sounds good so far. We'll see how it is when it gets in. It's an Acer Travelmate C314XMi, by the way.

EDIT: Just got my order cancelled because they were unable to validate my identity with my credit card. Not to say that it's not an important step, but the requirements are somewhat steep since I don't work (I'm a rising college student) and they don't have my social security number in the database. Whatever, I'm not extremely dissatisfied, but I am somewhat. After 2 failed vendors for me getting my notebook, I'm finally switching back to newegg.com.
"

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Overall quality of the company
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Is trustworthy

Verified
5/5

2006-07-19

"Hi:
I don't quite understand those terrible experiences some people here have with this merchant. Maybe I just have been lucky. Before placing the order I called to ask them whether my Canon lens was in stock. A nice guy was talking to me, confirmed it was on stock and when it would get shipped. I also asked about international warranty and he called his supervisor to check it out. What he told me didn't sound very sure, but that's OK, after a bad experiences elsewhere he was really nice and didn't push me to place an order or accessories.

I placed my order on Saturday, immediately after placing the order, a confirmation by e-mail arrived with the order number and total amount. I knew it would not get shipped before Monday, as I was told. On Tuesday early morning (that was 4th July) I received another e-mail telling me it was shipped and they provided FedEx tracking number and content of my package plus part numbers.

According to the tracking info, my package was actually shipped on Monday afternoon. Considering the 4th July, it did arrive within three work days.

The only complaint I have was on FedEx, they left the package at the front door where anybody could take it away. The package was #600 item, clearly marked with sign on delivery stamp (and I was at home all day just waiting for somebody to ring the bell!). The tracking info says that they have the signature on file but I was unable to view it. I complained at PCNation and I got a fast answer that they send my complaint to their shipping department, thanking me for the feedback.

When I read those bad ones, though, I would think twice whether to do another business with them or not. But I must say had a very nice experience with them. They were exactly as they appeared to me, did exactly what I expected them do, and there were no problems with my order. I would not choose FedEx again, though.

Good luck,
Rick
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-07-19

"OUTSTANDING all around. On-line system is a treat to use. Merchandise arrived in two days, ahead of schedule. Excellent service. Would highly recommend."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused

Verified
5/5

2006-07-10

"A GREAT company who perform everything with precision... I would order from PC Nations again again and again....Shipping was extremely quick and their prices are outstanding. A GEM of a company that has master outstanding customer service!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-07-09

"Customer support was professional and didn't try to upsell me (very important), equipment arrived ahead of schedule and as ordered in perfect condition. Thank You!!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
N/A
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use