"Website provided excellent detail on product, identified what was offered "in the box". Website information did not list item as "in stock" - lists items as "usually ships in xx hours" leaving the buyer wondering if the item is truly in stock or not. Would recommend PCnation alter to say "In-stock - usually ships is xx hour" Phoned order in to ensure in stock. Proper product arrived in 3 days. Great experience. Site recommended."
"I placed an order on Sunday night. I wish my ordered should come before Christmas day. Because I want to used my new camera for this event. PCnations really make a promise for me. I received my new camera just 2 day after I placed the ordered. Great service!!!"
"Ordered an ALL-IN-WONDER 9600 XT video card.
The free three day delivery took six days. (UPDATE NOTE: TWO OF THE SIX DAYS WERE ON A WEEKEND. GRANTED THAT, I DO NOT KNOW OF A SHIPPING COMPANY THAT RECIEVES A SHIPMENT AND THEN PARKS THIER TRUCK ON SATURDAY AND SUNDAY.)
The Product Overview stated:
More processing and graphic rendering power than ever before in the 9600 Series, and the most complete feature set imaginable make the ALL-IN-WONDER 9600 XT the multimedia leader of its class. With the ALL-IN-WONDER 9600 XT there is more processing power for blistering fast, visually stunning, 3D gameplay. Video editing software package customized for ATI will expand your productivity. Multimedia features include TV, DVD, FM radio, and the most complete package of audio and video authoring tools ever offered. The intuitive command center for this multimedia extravaganza is at your fingertips with even longer range wireless control. For the demanding user, or for the user who wants to get ahead of the pack, the ALL-IN-WONDER 9600 XT is the premium multimedia choice.
The card came minus the wireless control.
The only recourse offered was "send it back for a refund"
The computer that I intended to build for Christmas will not be built.
Next time I will order from a company that cares, and shows you what is in the box, like N***** does.
UPDATE: Jan 14:
A customer service rep called me regarding this review. The rep was very concerned about this review and tried to correct the problem, but could not. So, since I now had no video card because it was required to be sent back so that the "correct" one with the remote could be sent out, and I needed a card to continue with my project I bought the suggestion that I should take their offer of the retail box at a better price than their advertised price in lieu of the white box that came without the remote. Without checking prices again on the web I accepted their lower price offer. When I had time to check prices later, I found that their "at cost" price was $20 higher than I could have purchased it for from one of their competitors. However this time the card did come within the three days free shipping as advertised. Another problem was that I had returned the first card which I had been charged for, they had received it back but would not credit the fee for the return toward the purchase of the new card, so I had to pay again for the new card, and wait the 14 day waiting period for the credit on the first card. The credit did show up exactly on the 14th day after they had received the return.
Moral of the story: They are very concerned about their reputation and will talk your ear of trying to defend it but in this case it was all talk and no action.
THEREFORE, with reservation I change my rating to "I may buy from them again, but with the knowledge that if they make a mistake I will be out the time and inconvience caused due to their error but I will get my money back"
"
"Easy Navigation, Fast Shipper and added security : this vendor will call you to confirm the order. Will order again."
"Placed the order yesterday, they called me today, I wasn't home and the person who answered thought they were looking for other person (has hearing problems).
So they canceled my ACCOUNT!, no email, no nothing.
I have been buying online for more than 5 years and never had this crappy customer service."
"Overall goo, but I wsn't able to change my shipping option at the final stage of checkout. Also one of the sidebars didn't open to give me information of being a faster or better shopper."
"Order was recieved rather quickly. The on-line process was quick and simple to use. The on-line status lagged behind by 1/2 day."
"Great Prices, Great Website. Found the item I was looking for in very short time. Easy to navigate. Excellent pricing,"
"Ordered an Acer Notebook computer from PC Nation on a Monday. Received a call from PC Nation's customer service on Tuesday to verify my shipping address. (It was different from my billing address). They told me it would ship that day, and it was here by Friday! I'm very happy with the service I received. Product was in good condition and operates well. Customer service was on the ball. Shipping was fast! I was leary, because online merchant's aren't always that credible. But I am VERY happy with my overall purchase experience with PC Nation. No complaints here...I'm all smiles! I'd deal with PC Nation again in the future, they did a great job! Didn't try selling me extras, didn't promise anything they didn't deliver. Refreshing!"
"I've order many things through the web this holiday season. This company was very easy to work with and the product arrived before all my other orders! I am VERY impressed and will definately consider making future purchases here. The product I ordered was a quality product in the hundreds of dollar range and was packed very well for shipping too."
"I ordered a computer case through these guys. Their prices are great and it came with free 3-day shipping.
However, I failed to see on their checkout page where I had to have the alternate address I wanted the package shipped to on file with my credit card company. I order a lot online, and I've never seen that before. The Service Rep who contacted me was somewhat rude when I didn't "snap to" and take care of that immediately.
Also, I ordered the case Tuesday, and it took them till Friday to actually ship it. I cleared up the whole business with the address on Tuesday. So:
Great Prices
Quick Communication
Rude Service Reps
SLOW Shippers
I'll definitely use other stores first in the future, but if needed, I won't mind ordering through PCNation again.
EDIT--> After posting this review, I was immediately contacted by a PCNation rep. I have to say, I am very impressed by this company's devotion to their image. As a result, although I still feel the original rep I spoke with was rude, and that they took a little too long to ship my product in comparison to other online merchants, I decided to change my initial rating to a higher one. All said and done, I definitely have to recommend PCNation."
"Great pricee only surpassed by incredible service. Received monitor within 24 hours. I am very impressed. Thanks!"
"PC Nation was AWESOME - easy order, delivered lighting fast with NO shipping charges! AMAZING!"
"They did a great job. The whole experiance was very nice the Tv is really good and was a great price the cheapest one i found around. They also gave me free 3 day shipping which was very nice. David Hasselson is a great person to have help you. "
"Great price, fast and free shipping, item arrived in perfect condition by FedEx! Highly recommended!"