"This company has a reputation for bait and switch tactics. I've personally made multiple orders which go unfulfilled. I'm often offered a replacement product at a much higher price. I've also been added to their mailing list after attempting a purchase on one of their well advertised sales, which, of course, was then canceled."

"I ordered an Opteron 148 that their site had priced at $36.97. The order was canceled the next day with no email notification. I realize this was probably a pricing error,but in my opinion they should honor the order anyway. I will not order from this merchant again."

"I received the worst treatment ever from this online retailer. They shipped me a defective unit (which looks to be common practice for them).

Contacted them as soon as I found out (within 30 days)...note it took them well over a week to deliver it. I am now being forced to deal with bbb.org They refuse to exchange or refund.

They give new meaning to the phrase "HELL on earth.""

"I ordered a Hanns-G HC-194D monitor with the expectation of getting rebates of $100 from the manufacturer and $20 back from PC Connection respectively. The $100 rebate has been approved but the $20 rebate has been denied for " maximum number of claims for this household." The rebate form listed only the HC-194D as the qualifying model. I had ordered the Hanns-G HU-196D from them in May, with similar rebate offers, but the rebate form on the denied claim did not list the HU-196D, so this should have been considered a different product, promotion, offer, and/or dept. number. Needless to say I will never buy from PC Connection and their affiliates again. I would warn everyone to be careful when considering rebates in their buying decision... you're at the mercy of retailers like PC Connection to honor them."

"*Horrible Customer Service.!**

I ordered a LENOVO COMMERCIAL SYSTEMS
V100 laptop specfically because it said same day shipping, and I called them to make sure and they said yes same day.

2nd day arrives, no shipping notice, I call again, asked about the same day shipppment, the guy then asked me to verify my credit card info.

So I do, until he asked for a landline phone number. I dont have a land line, nor have i ever used a land line. I have done a 100 purchases on the web without needing a land line, not even a phone number period.

He kept insisting that I need it, he started getting rude and demanding until I got fed up and told him to cancel my order.

That's when he said ok and hung up.

This company seems to not care about doing business which tells you how willing they are to deal with customers.

The item was obviously not in-stock hence they lie. They try to stall you with all sorts of bull s#$#%.

There are 100's of other pc stores online, don't come here."

"I checked reseller ratings first, I always do when trying a new vendor; it has saved me major mistakes in the past. This vendor has a lame site, it looks like one of those drop shipping sites where nothing is actually in stock but sent from manufacturers and 3rd parties. There were a number of complaints here about that same activity, but the price was soooo low, so I made the purchase. Days later I called to find out why they had not charged my card or issued a shipping confirmation and was told that the item had shipped from a remote wharehouse but the invoice had not arrived at headquarters to charge me or send the shipping notice. Well, we all know that no one ships without getting paid, and shipping notices don't work like that either. 5 days later I get charged and a shipping notice is sent, several days later the item arrives and it is factory fresh and perfect. All I wanted. I didn't need the floor show / song and dance. Just be honest --- fool. "

"really fast and easy transaction. the monitor arrived 1 day after the order, ordered it yesterday and it is now here! The ground shipping said 3-5 business days but somehow it got here in a day! would buy again if the service was this good the next time!"

"I completed my order at 4:12 PM PDT 7/27/06 with ground shipping. DHL picked it up at PC Connection in Ohio at 6:27 PM and delivered it to me at 11:55 AM 7/28/06 in California. Wow, was I surprised abd delighted. The item was as presented. I know I should also thank DHL, but, PC Connection's PROMPT shipping got the ball rolling. Thanks again and I will be back!"

"I ordered an LCD monitor and a couple of small items via telephone at 10:15 p.m. The monitor was delivered at 10:42 a.m. the next morning via DHL. That's just over 12 hours from order to delivery! I was amazed at the speed of processing.

The only negative is that all three items shipped from different locations and via two different carriers (DHL and UPS), so that all came at different times."

"Ordered a Hanns G monitor at 10pm on 7/29/06. Received it THE NEXT DAY via DHL, it was sitting at my front step. I'm still stunned. Great website and the fastest shipping I've ever seen to-date."

"This was my first purchase from PC Connection.
The website is very intuitive.
I ordered a Hanns-G 19in LCD monitor at
a remarkably low price (after rebates) and a few other items so that the total order qualified for
the free shippping offer. The order was made
at 1.30am Weds and to my amazement arrived by DHL
mid morning Thurs, less than 36 hrs later!
The monitor is working perfectly, so I couldn't
be happier with the transaction.
Also, they sent informative emails
for order confirmation, with links to
order tracking and all the relevant rebate forms,
making the rebate process very convenient.
Great value and great service!"

"I purchased a Samsung 204B 20.1" LCD monitor from PCCOnnection at around 10:30 pm pacific time on Thursday, July 13, 2006. I selected the free ground shipping option and expected that I would receive the item within around 5 business days.

This morning (the day after my order, Friday, July 14, 2006) my doorbell rang at 9:50 am. Much to my immense surprise, DHL was standing in front of my door with the monitor that I ordered less than 12 hours prior!

I absolutely cannot believe how incredibly fast shipping was. I have never received anything this quickly when ordered so late in the evening, even from places from whom I have requested overnight shipping. This is my first order from PC Connection and most certainly will NOT be my last. Not only was delivery lightning fast, the price was just right.

Kudos!"

"I bought an APC UPS from pcconnection.com. I had doubts at first, because the item was priced much lower than elsewhere on the Net, but seeing the positive reviews here and due to the facts that pcconenection.com is a member of the BBB and they have both phone numbers and an actual business address readily available on their website, I ordered from them after all. I did not regret this. Shipping was very fast! The item arrived here in 2 days with standard ground shipping, even though I was expecting 3-5 days. I would definately shop there again."

"I ordered an ipod from this site recently and got free shipping. It said it would be delivered five days later, but I got it only after 2 days. When I ordered my ipod they had a rebate deal going; I have sent in my documents and I am now waiting for approval. If you order early enough, your order will be shipped on the same day. I have ordered from this store only once before and both times I got my order before the estimated date."

"Never order from them!
I placed my order on monday. They said the notebooks (I placed an order for 2 units) were in stock and ships inmediatelly.
Sent them 3 emails never rcvd any reply, I called them on friday and they told me 'cause the volume of orders, my order was delayed.
Then they refused to ship the notebook 'cause they said they can't verify my company phone number as being valid, and said the only way was to send a wire. My phone number IS VALID, and I don't have any problem with my VISA.
I cancelled the order and placed it in newegg, my notebook is already shipped, and I should rcv it next monday. Newegg rocks, price was also better!
AVOID PCCONNECTION!!!!"