"Lightning fast shipping, good email confirmations, would buy from them again!"

"The website said the item was in stock and when I did the purchase it then told me 2+ weeks to order the product...not a nice bait and switch.

The good news is that when I called the next day, they agreed to cancel the order with no hassles at all. I may actually try these guys again, especially since the person on the phone said that the feedback will be sent to the web services folks."

"Every time I order from PCConnection.com, I am impressed at how good they are. I sent in an order last night for a firewire extension cord - it arrived today. This was not with expedited shipping - this was standard shipping. They do it fast, and they do it right. They are not the least expensive out there, so I do not order from them all the time, but when I do, I am impressed."

"I ordered 2 Nikon EN-EL3e battery on the 3/15/06, the process was very quick and professional. It was back order but I received the battery one week later 3/22/06. They are a great company to deal with and the price was excellent."

"I ordered a ThinkPad, and the process was very quick and professional. I received the laptop the next day as promised. There were no hassles with my credit, as with my previous review. I've used PC Connection for years as my primary business vendor, and they've been exellent."

"Wow! Not only did they have one of the best prices on the net for the snapscan which I purchased and free shipping, but the scanner arrived in less than 24 hours from the time I ordered it! Scanner was in perfect condition and works flawlessly. Doesn't get much better than that!"

"I have ordered a sony vaio laptop and got it on time and the service is great. The price is reasonable. I might definetely look forward to buy again from this store
thanks
Kiran"

"Extremely disappointed in my purchase at PCConnection. Shopped for several weeks to find the best deal on a low-end LCD, and, based on ratings found here and elsewhere, narrowed the search to PCConnection. The item was tagged with "Ships today", and I expected, based on several reviews here and elsewhere that noted very fast shipping times, to receive the LCD before the end of the week.

That was Monday morning, and I placed the order, expecting to get confirmation or something. There were some mixed notes online saying PCConnection may or may not contact me to confirm shipping and contact info. Nothing. Tuesday came and went and nothing. Finally called PCConnection on Wednesday morning to ask what the deal was. Rep said yes, I should have gotten a confirmation call, but we're really busy with Xmas and all, and we haven't gotten around to you.

So we chat for a minute, and she says she needs to call me back at my own phone to verify info. I give her my cell number, which is the only home phone I have (this is the 21st century, right?). I'm told that it has to be a land line, which I don't have. I ask if completion of my order is entirely dependent on my having a wired phone at which they can call me. Unfortunately, that is the case. So I have to give a work number, at which point I'm told I'll get a call back within 10 minutes.

50 minutes pass and I've missed a meeting because I'm waiting for these people to call me on a landline. During that time I'm actually shopping for the same item at eCost (where I should have gone in the first place, but PCConnection was a whole $5 less) now because I'm ready to cancel the order and tell PCConnection to stick it. Wendy finally calls back, apologizes for the delay ("We're so busy...") and confirms the information. I ask why the item description still says "Ships today" when all customers have to wait for a call from them that may take 2-3 or more days. Of course she's all over that and says she's been begging her supervisor to get the web pages changed. I also ask if I had not been so trusting and had called them later on the day I ordered, would the product probably have shipped "today"? Wendy admits yes, it probably would have shipped.

So it took a week to get the LCD instead of 2 or 3 days, and I hope the thing works, because I'm sure PCConnection's return policy is just as excruciating.

Summary: Don't believe everything you read, don't trust the vendor to follow through on their own process, don't trust the reps to honor their commitments, and don't buy at PCConnection, unless "eventually" meets your expectations."

"I had ordered a Brand NEW Apple 60GB Black Ipod, and they shipped it right after i placed the ordered (28th) and i received the item on the (30th), couldnt be happier. They bumped me up from Media Mail to 2nd Day Air, I dont know if I got lucky. This is one of the best stores, ive ever dealt with, had the best price online, along with a nice rebate, make the deal even better. Ive never received an item this quickly, in my span of internet shopping. The package had no damage, what so ever, packed very nicely. The Transaction was great, as well as the Delivery (via DHL). "

"Bought a hard to find BROTHER Brother MFC7820N NETWORK LASER PRINTER and was clearly stated to be on backorder during the purchase. The printer was shipped within a few weeks. The box came with some physical damage to the packaging box but the actual merchandise seems fine but I have yet to test it though. Overall I would likely use them again."

"Item arrived damaged from stock, box was well packed and showed no signs of abuse. It was a Targus CD case and it was obviously junk. I was promptly refunded the item cost because they were out of stock, though shipping was over $10 for something that weighed roughly 2.5lbs."

"ordered a dvd player midday for next day shipping. the shipping carrier picked up up later the same day, but the product never arrived. tracking shows that the shipper didn't send it out until ~3 pm the next day. i hold pc connection responsible even though their shipper dropped the ball. i will await to see how they handle this. nevertheless, i was really counting on overnight shipping

update 12/20/05: item delivered the next morning on saturday. full refund for shipping notified. went to dhl website and see that they don't even guarantee overnight shipping between 12/12 and 12/26. it is this fact that should be clearly listed on pcconnection's website. "

"I ordered my hp laptop yesterday and I'm now using it! Excellent delivery, service, and price. I ordered from PCConnection 2 years ago and because they still had all my info ordering took a few minutes. I'm very happy with PCConnection."

"What impressed me most was fast shipping. I had a hard time finding the card I needed, and only 2 online retailers had it. I had to make a choice between CDW, and PC Connection. I went with PC Connection and within a few days I had the card, shortly afterwards the page said item was backordered, so I guess I got one of the last few. I never heard of PC Connection before but I see no reason not to do business with them again."

"Ordered SOYO 32" DYMOND LCD TV with free shipping. Best price, superfast delivery, no problems. Would recommend."