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PC Direct

427 reviews
4.41 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
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Customer service:
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Return/Replacement policy:
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Verified
5/5

2005-10-14

"Ordered a wireless keyboard and mouse from them. Items were packed very well, and recieved within a week. Definitely recommend."

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Verified
5/5

2005-10-14

"Customer Service was very friendly and helpful. Product arrived within forecasted delivery time, and it's working great!

One quick advice for those with a billing address totally different from the shipping address (like on the other side of the country because you're at college or something like that), make sure you provide a number you can be reached readily so your order doesn't get cancelled, because they check to make sure it isn't a fraud. Although annoying at first, in hindsight it really is great to have a company that does this.
"

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Is easy to do business with
Is consumer focused
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Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
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Verified
5/5

2005-10-13

"Fantastic, i bought a AMD64 3800+ for the lowest price i could find.I recieved the order promptly and am quite impressed.Thanks PCDIRECT!!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Web site being easy to use

Verified
5/5

2005-10-11

"I bought "Gigabyte GA-K8VT800M Socket 754 Motherboad". The board was very well packaged in a big box with lots of cushion white balls.
Board runs great. Delivery was quite prompt. I took the standard shipping so that I don't have to pay for the shipping. I ordered it on 08/30 and UPS delivered it on 09/07. I lived in CA and the shipment came from MAUMEE, OH, US.
"

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Verified
5/5

2005-10-09

"Fast shipping, and the lowest price I could find on the internet! What more could I ask for??"

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Verified
5/5

2005-10-06

"Best price I found on the net for the LCD monitor. Shipping and product as promised. Would do business again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
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Verified
5/5

2005-10-03

"Excellent seller, excellent service and excellent shipping, no hassel exchange policy, A+++"

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Verified
5/5

2005-10-01

"Paid a very reasonable price, and my package arrived exactly when they said it would. The product works perfectly. I will definitely purchase from them, again."

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
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Verified
5/5

2005-09-30

"Fast and efficent...great and easy to work with...will do business again i am sure"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
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Verified
5/5

2005-09-30

"Excellent pricing and prompt delivery. Highly recommended."

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Verified
5/5

2005-09-29

"great prices, shipped right away. no problems and great service."

Detailed Review Benchmark + -
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Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
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N/A
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Verified
5/5

2005-09-28

"recieved items quickly and on time. ALL items in good condtion."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
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Being easy to reach
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Resolving problems
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Verified
5/5

2005-09-28

"I was delighted with such prompt and excellent service. I would buy from this company again. Thanks"

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Verified
5/5

2005-09-27

"Fast shipping and well packed. The merchandise was better than expected. The price was right. A good experience."

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Verified
1/5

2005-09-23

"I placed an order for a new tower, mainboard, etc.....a complete pc. It wasn't shipped until 14 days later. When I received it, they didn't include the motherboard manual, so I couldn't get any jumper settings. It took two months or just over before they responded and sent it. Luckily, I found my way around the lack or it on my own. There was another issue with the BIOS that prevented me from booting, so I couldn't tweak any mainboard settings. Luckily as a former tech, I figured out a way to deal with that too. Their tech support was non-existent, they were not interested in helping, knew less than I did, and bordered on rude. The only reason I ordered from them was on a whim while the TigerDirect.com website was down (I had used them for years, and will go back to using them from now on). Prices were good, but customer service is practically non-existent with this company, and I'm not sure I will use them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
N/A
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
N/A
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site