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PC Direct

427 reviews
4.41 / 5


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Product & services pricing
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Verified
5/5

2005-07-09

"Have purchased several items from this vendor. Always promt shipment and good product."

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Variety of brands and products offered
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Being knowledgeable
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Verified
5/5

2005-07-07

"Great service. The day before recieving package I was notified that it would be coming the next day. I also recieved a phone call confirming my purchase and someone asking me if I needed any help. Order was recieved in 4 business days. The drive works perfectly. I realized after I bought the Serial ATA drive, I had to purchase a SATA controller for the drive. I had no idea about the potential transmit rates from a serial ATA connection.
Very happy with this company I will purchase from them again.
"

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Is trustworthy
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Is easy to do business with
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support

Verified
5/5

2005-07-06

"Good prices and excellent products. Fast shipping. Satisfied with everything purchased!!"

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Verified
4/5

2005-07-06

"I bought a Dynapower Bien C2201 ATX case from this company. The order was processed in a timely manner and my case arrived quickly and in good condition. However the case is made of such thin metal that you must be very careful opening it or moving it or the metal will bend. I would not buy another Dynapower case. It looks and works ok, just made cheap."

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Verified
5/5

2005-07-04

"Good store with good customer service.
I bought ATX Computer Case. They delivered it quickly. Then I had trouble with Front USB panel. I emailed them about it and they sent me new Front panel adapter and now everything is working.
I will definately do business with them again.
"

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Is consumer focused
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
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Verified
5/5

2005-07-01

"Quick ship, well packaged, recieved fine. ATX PS worked just fine. Will do business again."

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Verified
5/5

2005-06-30

"Easy company to do business with. Products shipped on time. Arrived on time, where packed well. They provided a tracking number the day the package was shipped."

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Is consumer focused
Is easy to do business with
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Is committed to quality products and services
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
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N/A
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Being easy to reach
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Verified
5/5

2005-06-29

"Providing of a shipment tracking number needs improvement."

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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Resolving problems
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Being knowledgeable
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Making decisions on their own
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Verified
5/5

2005-06-29

"Excellent transaction! Will definitely do business again. Shipping was timely, item was exactly as described. Thanks! A+"

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Verified
5/5

2005-06-29

"My order shipped amazingly quickly, and the DVD burner works really well. I'm happy with the low price, as well as the generous warranty.

I will definitely order computer parts from this company again.
"

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Verified
1/5

2005-06-28

"Was sold an unadvertised open item. Unit was a refurbished 17 inch LCD LG monitor originally sold to Best Buy. If the monitor had been defective in anyway I would have taken legal action immediately, but since the monitor works fine, I'm not going to waste my time and energy with a 2nd rate operation. The only reason why I'm even bothering to write this review is because of the fact they emailed me asking for a 'positive comment' to help them out.
I also ordered the unit on the 13th and it took 2 days for the vendor to ship my order. In this day and age of computer processing, one would think a company specializing in the sales of computer products would be able to process and ship an order alot faster. I've ordered items from other online companies and have had orders ship the same day with no problems.
So in conclusion, false advertisement and slow order processing was the gist of my experience with this company. I will not shop from this vendor again.
"

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Is committed to quality products and services
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Is easy to do business with
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
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Verified
5/5

2005-06-27

"I recently ordered a Seagate Baracuda ATA 160GB 7200RPM Hard Drive for $76.99. I shopped around quite a bit before deciding the PC Direct had the best price. The item came quickly and was well packaged. I installed it and it is working great. The company sent me several followup emails confirming my order and letting me know that my item had shipped. No problems! I also got about 30 more GB for $20 less than I would have at my local retail store. Thanks! Oh yeah, and the company called my work phone about 5 minutes after I had placed my order online just to make sure that I really intended to ship the item to a different address than my billing address. Nice!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
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N/A
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Verified
1/5

2005-06-25

"I placed this order on tuesday and selected 2 day shipping because Ineeded the board ASAP. They had not shipped the board by thursday and I sent them an email and received no reply by late friday afternoon. I called their order department to find out what was going on. They said they never received an email from me and then later in the conversation said they checked on my order when they received an email from me.

They said the order would be shipping out that day. The order did not ship as they claimed it would. I would not have ordered from them if they were going to be this lazy and incompetent in their order handling. This will be my last order from this company. Hopefully they will eventually get around to actually SHIPPING the item.

They also added a SECOND charge onto my credit card of $1.00 and I have no idea what that is for.

EDIT:
OUt of the 40+ companies I have bought from online this is the FIRST company that will charge your credit card $1.00 BEFORE they will process your order just to see if the card is valid. Definately fishy.

And my credit card STILL has not been credited for the FALSLY advertised item. If the item was oversold they should have been able to catch this the NEXT DAY and give immediate credit. It has been 7 days and no credit to the credit card at this time. I wonder how long they will hold my money before getting around to refunding.

This is not a company anyone would ever want to deal with especially if your time critical. I had to order another motherboard from another company because I had a customer who was down and in critical need.

This company is the poster child for "You get what you pay for.". If the price is too low you can figure they are doing something hinky.

EDIT:
My god these people are about the most incompetent I have ever run across.

They refunded only the cost of the board and didn't refund the shipping. THEY NEVER SHIPPED THE BOARD BECAUSE THEY DIDN'T HAVE IT IN STOCK!

So I am still out the $7.02 shipping and anyone want to bet they claim they can keep it?
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Overall technical support
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
4/5

2005-06-25

"Pricing is "OK", Newegg.com can beat them on some items and I am classified as a "reseller" with PC Direct. Shipping kind of slow."

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Verified
5/5

2005-06-24

"Great Pricing,extremely fast shipping and pricing is exactly as listed. Would definitely do business again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site