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PC Direct

427 reviews
4.41 / 5


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Product & services pricing
0.00/5
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Verified
5/5

2005-06-01

"Board arrived on time in perfect condition. No damage or missing parts. Recommended reselller. "

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Is trustworthy
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Verified
5/5

2005-05-31

"Item was priced very competitively, shipped fast, and arrived quickly."

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Verified
5/5

2005-05-30

"They had the perfect power supply for what I was needing. They also have some very nice pricewatch promotions for FREE shipping and also lower the original cost all for the same order."

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Is committed to quality products and services
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Likelihood of customers making future purchases
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Likelihood of customer recommendations
Variety of brands and products offered
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Ease of ordering online
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Verified
5/5

2005-05-28

"Great site and awesome prices. Order was processed in a very timely manner. Received my order less than a week after I placed the order. Couldn't be more satisfied."

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Verified
5/5

2005-05-28

"Good value, free shipping. No surprises. I plan on shopping there again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Verified
5/5

2005-05-26

"Did everything promised. Good vendor. Would do business with them again."

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Verified
5/5

2005-05-26

"Great company to deal with. Would definitely use these guys again. Great job getting my order to me and excellent value. PCDirect you guys are awesome."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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Verified
3/5

2005-05-25

"Other than slow processing and shipping it worked out good."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
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Verified
5/5

2005-05-23

"Great service, Great value, Great tech support!!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-05-21

"Great seller. Reliable and helpfull. Would recomend anytime. They delever what they promise."

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Verified
2/5

2005-05-20

"Shipping was fast, but item was listed as "Condition New" "Packaging OEM (Bulk)". When I recieved the package it says very clearly "Reworked". After doing a little research I found that "Reworked" is another way of saying refurbished, which is most definitely NOT New. A word of advise to future buyers would to to not believe what they have written on their website about their products. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Resolving problems
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Making decisions on their own
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Being knowledgeable
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Being easy to reach
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Verified
5/5

2005-05-17

"I have been buying from PC Direct for over 4 years. I have bought many barebone systems and computer parts and they always stand behind their products. They are a no hassle company and it has always been a pleasure dealing with this company. I have delt with other vendors and they do not treat their customers as well as PC Direct does. Buy from them and you will be very glad you did."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-05-12

"They had the CPU I needed, and I received exactly what I ordered. It shipped and arrived when they said it would. No problems, very smooth. Glad to do business with them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
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Making decisions on their own
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Web site being easy to use
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Verified
5/5

2005-05-11

"I bought a flat screen monitor - excellent price and very fast delivery. I am impressed and will use them again. "

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Is committed to quality products and services

Verified
4/5

2005-05-06

"EATING CROW.

I posted a negative review after receiving some damaged merchandise, figuring that I hadn't read some fine print or "as is" disclaimer... But I never contacted the company or requested an RMA. I figured we could eat it this once.

Then, to my utter astonishment, Shannon (my CSR) tracked ME down, called me, and is now sending me replacements for the damaged items. Wow. Who says ethical business is dead? Not at PC Direct. Thank you.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability