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PC Direct

427 reviews
4.41 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
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Customer service:
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Return/Replacement policy:
0.00/5

Verified
5/5

2005-03-23

"I HAVE ORDERED MANY TIMES FROM PCDIRECT IN THE PAST YEAR AND HAVE NOT HAD ANY PROBLEMS. FAST PROCESSING AND FAST SHIPPING ! "

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Verified
5/5

2005-03-23

"although they did have some problems with my order, it was only a small problem that they were more then willing to fix in a short amount of time to insure that i got my merchindise as quickly as possible."

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Verified
5/5

2005-03-19

"Great board, works wonderfully, shipping fast. I would definatly do business with them again."

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Verified
5/5

2005-03-16

"great service, and always has been in the year and a half that i have been doing business with them."

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Verified
5/5

2005-02-16

"Ordred a MS Wireless Optical Mouse on 2/7/05, order was in my hands on 2/16/05. Item was packed very well. Great price on the mouse too :)"

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Is trustworthy
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Is easy to do business with
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Verified
5/5

2005-02-11

"I oredered a 600W PSU on the cheap for my Athlon XP 3000+ with a GF4 Ti4400. It came 8 days after I placed my order. I paid with a money order, so it came in a timely fashon. Was packaged good, and worked great. Powers up all my devices just fine. Istead of a 600W, they sent a 650W, so I'm really pleased. Had ordered my CPU from them a while back. It was an OEM, and came packaged in a box with "peanuts" wrapped in anti-static bag. I had no complaints. I'd recommend them."

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Is committed to quality products and services
Is trustworthy
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Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
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Verified
5/5

2005-02-09

"I purchased a MSI Radeon X800XT Platinum Very hard to find ...Pc Direct did not have the price Jacked up like some retailers are doing and it was at my door 3 days later.....Great packaging and works great....Thank you Pc Direct I will be Ordering from you again.
Nate
"

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Is committed to quality products and services
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
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Verified
5/5

2005-01-25

"I have been a customer of PC Direct for almost 3 years now. This March is my third year in business and I cant rave enough about my saleman and how he has taken care of my needs to run my just in time inventory business. This is the type of supplier I always dreamed of having. On the job and parts next day every time. Good job."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
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Customer service being easy to reach
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Overall web site
Web site being easy to use
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Verified
5/5

2005-01-09

"Great company to work with, there are actual people answering the phones (yes! real people! score.) and the stuff arrives quickly and well-packaged. The selection isn't as extensive as some other stores, but the deals are great!"

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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
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Verified
5/5

2005-01-08

"I have done business with PcDirect for 2 years. I have never been happier and the staff is great! I buy everything from them and always will!

"

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Ease of ordering online
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Overall quality of the company
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
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Customer service resolving problems
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Verified
5/5

2005-01-06

"Just simply a great seller. Item was purchased 2nd, shipped on the 3rd and received on the 5th."

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Verified
5/5

2004-12-23

"They had the great price and shipped the same day I ordered. It arrived as expected one week later and worked fine."

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Verified
5/5

2004-12-23

"Bought a Pentium 4 3.06 CPU from PC Direct. After being touched by the ungentle hands of UPS (What do you mean, misrouted? It's in Nevada? Joy.), it arrived at my doorstep today. The CPU was embedded in a nice-sized chunk of antistatic foam, and sealed in an antistatic bag. Lots of antistatic peanuts were used (no rattling sounds), and the box was sturdy. All in all, a good experience,"

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Ease of ordering online
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Web site being easy to use
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Web site reliability
Overall quality of the company
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
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Verified
1/5

2004-12-18

"The website was easy enough to use. Ordering was also easy. Prices are good. But I ordered 2nd day shipping and received ground service. I order on Nov 22 and received my order Nov 29. Emailed the shipping department to find out what happened and to get a rebate. Never heard from them. The CPU I ordered can in a plastic box not electrostaticly protected. You guessed it, the CPU did not work. I called about a replacement and was told to fill out a RMA form online and the situation would be handled quickly. I did on Dec 1 and got a response on the 2nd. The response from the RMA department was, "Your RMA form has been accepted for review and will be processed in a timely maner. *Notice: This email does not constitue acceptance of your RMA Request. Your RMA is subject to the approval of one of our qualified RMA support staff members, you will receive an offical RMA number after your request has been accepted." Here it is Dec 18 and have not heard a thing yet. When I called to see what was taking so long I got the same response. I even did a followup email to the RMA department and have yet to recieve a response. PC Direct has lost my business.

"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
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Verified
5/5

2004-12-18

"Good stock of items. Easy to place order. I will certainly order from here again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site