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5/5

2003-04-30

"PCTorque filled the order quickly, and paid for a shipping upgrade when an out of stock part would have delayed the order. Nicely done."

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5/5

2003-04-30

"I ordered this for my son but am now using in temporarily myself and it is a great machine. The company was prompt, polite, kept me informed about my order and the order arrived without dammage. The pc is only a few days old so fortunately I can't say anything about tech support."

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5/5

2003-04-30

"Absolutely the best service available. The laptop itself is gorgeous, from the screen to the keyboard, the layout is perfect. Pricing is very well justified.

The guy I dealt with, Adam, was numero uno. :) He even bumped my delivery to Saturday for free! I don't think you can get that anywhere else.

All your base are belong to PC Torque.
"

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5/5

2003-04-30

"Ordering was easy, customizing was a snap and the price was incredible! My order arrived sooner than expected and my Laptop works great."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-04-30

"The reviews that I read on this site regarding PC Torque played a major role in my purchase decision.

From the time I placed the order until I received it, everything went like clock work. The responses to my email messages were extremely fast. I mean in some cases, within minutes. I requested that the Sager NP8887 notebook be shipped UPS ground. PC Torque bumped that to UPS 3 Day Select. I was delivered right on time. I will make furure purchases from PC Torque! I especailly want to thank Adam and his staff.
"

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Overall quality of the company
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Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
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5/5

2003-04-28

"Overall I was very pleased with this merchant. The low price, excellent product, and excellent reputation drawed me to purchase from this reseller. They also had the ability to customize my laptop in a way which the manufacturer wasn't able to on the website. Payment was easy by use of a credit card, and shipping was propmt."

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
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5/5

2003-04-24

"The day I ordered my 5670, it shipped! Two days later I had a beautiful machine that far exceeded my expectations. PC Torque was fantastic to work with. Their forums (sagerforums.com) were an absolutely incredible resource prior to my purchase. I spoke with Troy on the phone while I was placing my order online and he confirmed receipt of my order. This young company is run by people who seem to really love and understand computers and their users. I cannot recommend them enough!"

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Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
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Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
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5/5

2003-04-23

"I ordered and received a Sager 8887-V laptop from PC Torque mainly because of all the rave reviews and informative posts on sagerforums.com. Needless to say, my expectations were high. Without a doubt the PC Torque employees (in particular, Adam) exceeded all of my expectations!!

Not only did I get lightning fast email responses and personal phone calls, but Adam went out of his way to ensure the laptop was shipped and delivered in 1 day!! The shipment arrived at my door in perfect condition (early in the morning), and was well-packed. Everything I ordered was already preinstalled and in great working order.

I have already recommended PC Torque to all my co-workers and friends and my next laptop will certainly be purchased from PC Torque. They have made my shopping experience stress-free and quite enjoyable. Based on my online shopping experience, I would have to say that PC Torque has, without a doubt, the best customer service out there--no one else is even close.

Thank you, Adam. I look forward to ordering from you guys again soon.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Speed of web site
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5/5

2003-04-14

"Upon my search for the perfect laptop, I came across the Clevo/Sager models, and started to shop around. I came to the PCTorque site and their Sagerforums, and took the plunge when I ordered the 8887-V model.

Not only is this the perfect machine for my needs, but the service and courtesy of the people at PCTorque is totally unmatched out there - not to mention the prices, which are the best for Clevo machines.
These people are the most friendly, customer-oriented folks I've ever come across in online shopping. Both Adam and Laura have gone way beyond duty to satisfy my needs and whims all along. I have nothing but praise for them and will do business with them again without a doubt. Anyone willing to buy a Clevo machine is urged to give them a try, there's no possibility one can be wronged or disappointed by the people at PCTorque!

Oh yeah, and the machine's wonderful too :-)
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
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Web site being easy to use
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5/5

2003-04-12

"Beyond excellent service, this company not only ships the laptop within 24 hours of my placing the order, but they even host an online forum and are active participants, answering any and every question posed to them. They go out of their way to take care not only of their own customers, but also owners of laptops from other companies such as Alienware and Prostar. PCTorque also had the best prices over all their competitors for my particular model laptop. THE finest place I have ever bought anything from on the internet, period."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-04-06

"I purchased a Sager 8886V from PC Torque in January, 2003.
It was shipped the day after I ordered, with e-mail acknowledgements sent to me immediately after order placement, and upon shipment. It was very well packed, and arrived intact.
It has worked flawlessly, and lived up to all of my high expectations during the 3 months I have had it. I use it routinely for digital video editing, which is challenging for a PC.
The SagerForums user site, maintained by PC Torque, provides a valuable service to the user community. The very high degree of user satisfaction and enthusiasm evident in the postings there stands in stark contrast with the many horror stories that pervade Dell's user message boards.
I believe that if you are interested in a high performance laptop, and size, weight, and battery life are not major considerations for you, buying a high-end Sager from PC Torque will provide you with the best combination of performance, features, value, price, and customer service available anywhere.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-03-28

"Absolutely incredible! If you are in the market for a higher-end laptop, shop here - there are quite simply no other comparable options. Great, fast service, awesome products, and the cheapest prices on the market. The entire process was perfect, and for what amounts to a very cheap price I now own a flawless, extremely powerful laptop that has completely replaced my desktop machine. Go PCTORQUE!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-03-28

"Fast, professional service. Very good communication - I knew what was happening at every step of my order. PCTorque will definately take care of you before and after the sale."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-03-28

"Great, fast, and exactly as expected. Would deffinatly order again from PCTorque and Sager."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-03-26

"Very fast email order confirmatiom, order shipped same day, tracking number emailed next business day. As a purchasing agent who places millions of $$$ of orders with many different vendors, I was very impressed with this company and highly recommend them."

Detailed Review Benchmark + -
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Is consumer focused
Is committed to quality products and services
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Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process