"Fast delivery of devices that cannot normally be purchased in NA / Canada

Poco F5 is a great phone too. It's the resurgence of the Poco line!"

"This is the fourth phone I have purchased from PDA Plaza. The price was excellent and the order was filled faster than expected. They are my go to company for future purchases."

"I placed an order for Xiaomi 13 Ultra 1 TB Model on 1 June 2023 for CAD 1,700. It is a Chinese Version and PDA Plaza were supposed to install Google Play Services as advertised on their WEB Site. They supplied the phone in Chinese version without updating the software. The phone was returned on 22 June 2023. It is now more than 3 weeks. I have yet to receive the new 512GB phone, as 1TB models are not suitable for Canada. To my repeated queries, their response is stereotypical.
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Hi
I hope you are doing well. We expect to receive and ship your order next week ASAP with the tracking number.
Have a great rest of the day. Please let me know if you have any other questions.
Best Regards,
Marc-Andre
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They need to be bit more sensitive in addressing at-least senior customers. They do not lift the phone at all.

However, I feel reassured by reading other customers. They appear to be genuine, but, are unable to control the delay."

"I was probably the frist one to order Huawei P60 Art from the website after 5min at May 29, 2023, at a $300 discount. 40 days I still did not received it. After 30 Days, the Seller offer another $ 100.00 more discount, that is $ 400.00 off the regular price.
If I order the watch from Aliexpress, I would probably get it with 30 days."

"when a product is not in stock, delay can take time but the product is perfect. New, unlocked, no crack and no fake. all product are new and authentic"

"I love the product and price. Toke a long time to get it. Thanks "

"little long for the wait but got the phone
not bad will shop again here
customer service reply e-mail can improve
"

"Fast shipping and response when I had a question"

"I am writing this review to express my profound disappointment and dissatisfaction with the customer service and inadequate solutions provided by PDAPlaza Canada regarding my recent order. Despite multiple attempts to address the issue of a delayed shipment, both Milan and Marc-Andre from your customer service team have consistently ignored my concerns and offered subpar resolutions that fail to address the problem at hand.

To begin with, I initially contacted PDAPlaza Canada to inquire about the estimated delivery date for my order. Despite explicitly expressing my dissatisfaction with the extended delay, both Milan and Marc-Andre chose to completely disregard my concerns and instead replied with generic responses, stating that my shipment would be sent out on a particular day. This dismissive approach not only reflects a lack of empathy towards the inconvenience caused but also demonstrates a lack of commitment to resolving customer issues effectively.

Furthermore, despite my repeated attempts to communicate the need for compensation due to the significant delay in my shipment, both Milan and Marc-Andre failed to acknowledge this request. Rather than addressing the issue of compensation for the inconvenience caused, they simply reiterated the expected shipping date without any mention of appropriate compensation or alternatives to rectify the situation.

The complete disregard for my concerns, coupled with the inadequate responses received, has left me deeply dissatisfied with my experience with PDAPlaza Canada. As a customer, I expect a certain level of professionalism, empathy, and a genuine commitment to addressing and resolving issues. Regrettably, this was entirely absent in my interactions with your customer service team.

Based on my experience, I strongly advise potential shoppers to reconsider purchasing from PDAPlaza Canada. Here are a few reasons why:

1. Poor customer service: The lack of responsiveness and disregard for customer concerns displayed by Milan and Marc-Andre raises serious doubts about the level of customer service provided by PDAPlaza Canada.

2. Inadequate solutions: Despite raising valid concerns about delayed shipments, the customer service team failed to provide satisfactory solutions or compensation, reflecting a lack of accountability and commitment to customer satisfaction.

3. Ignored requests for compensation: Milan and Marc-Andre consistently ignored my requests for compensation, demonstrating a lack of understanding and willingness to address the inconvenience caused by the delay.

4. Unprofessionalism: The dismissive and generic responses received from Milan and Marc-Andre further highlight a lack of professionalism and a failure to meet customer expectations.

5. Excessive product fulfillment time: In addition to the delayed shipment, I would like to highlight the issue of excessively long product fulfillment time. Despite the initial estimate indicating a one-month fulfillment period, my order took two months without any clear explanation or updates from PDAPlaza Canada. This extended waiting period not only showcases a lack of efficiency in their order processing but also demonstrates a disregard for customer expectations and satisfaction. Shoppers should be wary of such significant delays in product fulfillment when considering purchasing from PDAPlaza Canada, as it may greatly disrupt their plans and lead to frustration.

In light of these factors, I strongly urge potential shoppers to explore alternative options and consider companies that prioritize customer satisfaction and offer a higher standard of customer service.

Salina"

"Great service. Very responsive seller."

"Everything is good. Just a little bit long time of shipment."

"They were good at answering all my emails. Love my new phone! Thanks PDA."

"I ordered an Asus ROG 7 Ultimate from PDA Plaza. The price was really good and delivery was quick."

"I received my Samsung A54 and am very satisfied with my purchase overall. The price is fantastic: on BestBuy there was the same phone for 20$ less BUT, it was the 128 GB model instead of the 256 GB. The only reason I gave a 4 stars is because of the shipping: it was supposed to be a 5-10 business days delivery, but took 15 days. My guess is that the products are imported oversea, so transit might be longer. If you're willing to take the risk to wait longer, you'll get a good deal in the end."

"No problems for now. The product box came open. Although I insistently want a sealed box... But I don't mind. For now everything is perfect. Thanks Milan."