"I am writing this review to express my profound disappointment and dissatisfaction with the customer service and inadequate solutions provided by PDAPlaza Canada regarding my recent order. Despite multiple attempts to address the issue of a delayed shipment, both Milan and Marc-Andre from your customer service team have consistently ignored my concerns and offered subpar resolutions that fail to address the problem at hand.

To begin with, I initially contacted PDAPlaza Canada to inquire about the estimated delivery date for my order. Despite explicitly expressing my dissatisfaction with the extended delay, both Milan and Marc-Andre chose to completely disregard my concerns and instead replied with generic responses, stating that my shipment would be sent out on a particular day. This dismissive approach not only reflects a lack of empathy towards the inconvenience caused but also demonstrates a lack of commitment to resolving customer issues effectively.

Furthermore, despite my repeated attempts to communicate the need for compensation due to the significant delay in my shipment, both Milan and Marc-Andre failed to acknowledge this request. Rather than addressing the issue of compensation for the inconvenience caused, they simply reiterated the expected shipping date without any mention of appropriate compensation or alternatives to rectify the situation.

The complete disregard for my concerns, coupled with the inadequate responses received, has left me deeply dissatisfied with my experience with PDAPlaza Canada. As a customer, I expect a certain level of professionalism, empathy, and a genuine commitment to addressing and resolving issues. Regrettably, this was entirely absent in my interactions with your customer service team.

Based on my experience, I strongly advise potential shoppers to reconsider purchasing from PDAPlaza Canada. Here are a few reasons why:

1. Poor customer service: The lack of responsiveness and disregard for customer concerns displayed by Milan and Marc-Andre raises serious doubts about the level of customer service provided by PDAPlaza Canada.

2. Inadequate solutions: Despite raising valid concerns about delayed shipments, the customer service team failed to provide satisfactory solutions or compensation, reflecting a lack of accountability and commitment to customer satisfaction.

3. Ignored requests for compensation: Milan and Marc-Andre consistently ignored my requests for compensation, demonstrating a lack of understanding and willingness to address the inconvenience caused by the delay.

4. Unprofessionalism: The dismissive and generic responses received from Milan and Marc-Andre further highlight a lack of professionalism and a failure to meet customer expectations.

5. Excessive product fulfillment time: In addition to the delayed shipment, I would like to highlight the issue of excessively long product fulfillment time. Despite the initial estimate indicating a one-month fulfillment period, my order took two months without any clear explanation or updates from PDAPlaza Canada. This extended waiting period not only showcases a lack of efficiency in their order processing but also demonstrates a disregard for customer expectations and satisfaction. Shoppers should be wary of such significant delays in product fulfillment when considering purchasing from PDAPlaza Canada, as it may greatly disrupt their plans and lead to frustration.

In light of these factors, I strongly urge potential shoppers to explore alternative options and consider companies that prioritize customer satisfaction and offer a higher standard of customer service.

Salina"

"Great service. Very responsive seller."

"Everything is good. Just a little bit long time of shipment."

"They were good at answering all my emails. Love my new phone! Thanks PDA."

"I ordered an Asus ROG 7 Ultimate from PDA Plaza. The price was really good and delivery was quick."

"I received my Samsung A54 and am very satisfied with my purchase overall. The price is fantastic: on BestBuy there was the same phone for 20$ less BUT, it was the 128 GB model instead of the 256 GB. The only reason I gave a 4 stars is because of the shipping: it was supposed to be a 5-10 business days delivery, but took 15 days. My guess is that the products are imported oversea, so transit might be longer. If you're willing to take the risk to wait longer, you'll get a good deal in the end."

"No problems for now. The product box came open. Although I insistently want a sealed box... But I don't mind. For now everything is perfect. Thanks Milan."

"Lots of good phones to pick and price is lower than the market. Get quick response when have questions. The only thing is long dilivery. "

"I initially bought the 256GB model. It would take 3-4 weeks to ship and I was fine. Suddenly my current phone started having issues and I requested faster shipping. PDA Plaza told me they can ship the 512GB model sooner. I agreed to pay the difference. They shipped the phone within a week as promised. They reply to emails promptly and are very polite. They meet the committed shipping time and the product is genuine and as described. I highly recommend them. "

"I just bought my 2nd phone from this company. The prices are great and I couldn't find cheaper elsewhere. And I got mine on a discount. The trade off is that the shipping on discounted items, as stated in their faqs section, can take a while. So you have to be patient.

I had an issue with my transfer thru paypal. My payment got "authorized" but 20+ days later when it was time for the payment it got declined. So my order got auto canceled. They immediately reached out to me with a 24h code to re-apply the discount on a new order and let me resume from the beginning of the first one. So I didn't have to wait another 20+ days.

After a week of not hearing from them I contacted them to make sure everything was alright. I didn't want the situation to repeat itself. They replied very fast, an hour or two later, confirming that the payment went thru and everything was fine. A few days later I got a message stating that it was shipped.

I received my phone, well packaged, brand new and in perfect working order just as advertised.

This is my 2nd purchase with this company and both transactions have been positive. "

"Everything went flawless and smooth. Needed to call for some info. All questions answered. Thank you. "

"I would like to have been able to track the delivery sooner in the process but all in all things went well and the product meets my expectations."

"5G not supported. Sim 1 not working after one year, no service support in Canada, 14 months phone reboots randomly. $1682 of garbage after 14 months"

"DO NOT BUY FROM THEM! They sent me a phone without e-sim even though the website clearly says it should. The customer service rep spoke over me and blamed me for taking 5 bushiness days to get back to them. There is clearly a reason why the phones are cheaper - its not worth the risk! "

"I live in Canada and bought this phone from a Canadian seller. Why did it come with a European charger? Please don't tell me this is because it's from a Chinese manufactuer because my son bought a POCO phone from Swiftronics this month and it came with a North American charger. Also it would appear that he does not stock product so shipping times are much longer than Swiftronics. HIS payment portal gave me a discount, which HE later revoked and made me send you $9.45, which I did. When I phoned to find out where my phone was, he tried to get me to to send that $9.45 again. The site said my phone would ship in 5-10 business days, it did not, maybe he should give me back that $9.45 as compensation for not living up to the delivery dates. I would recommend Swiftronics, if they have the phone you want, rather than this one man show. Swiftronics' shipping is less than half the cost and you'll get your phone in 4 days instead of a month and it will come with the right charger. Lesson learned. "