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Product & services pricing
4.10/5
Chance of future purchase:
4.15/5
Shipping & packaging:
3.35/5
Customer service:
4.26/5
Return/Replacement policy:
4.23/5

5/5

2022-10-23

Great customer service and experience

"I asked quite a bit of questions before I had ordered the Asus ROG 6 Phone from PDAPlaza. Milan had answered most of my questions based on availability, compatibility in Canada and accessores for the phone etc.

I'm happy that they offered Sezzle as a payment plan because it made it so much easier for me to budget for this phone and I pre-ordered this when it went on sale again.

In terms of shipping I knew what to expect because its a very limited phone and it would take a while before it would arrive. I had asked their customer service who gave me an update on the expected shipping date. Normally its supposed to be 1-2 weeks later for pre-orders but it was a bit longer for me due to the phone I chose. The model PDA Plaza sent me was the global edition from UK and they were awesome enough to throw in a plug adapter at no extra cost.

Currently testing out the new ROG 6 Phone and it will likely be replacing my ROG 1 Phone as I've waited for a while before upgrading.
"

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5/5

2022-10-22

Happy with purchase

"This is the 3rd unlocked phone I have bought from this site. Never have had a negative experience. Will buy from them again "

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5/5

2022-10-22

Excellent Service!

"Had questions and they were swiftly answered on the phone and through email. Had complications with my orders where I had 2 orders but one cancelled yet they were still charging me for the cancelled one. Got in touch through email and they rectified the issue quickly. Great people over there at PDAPlaza! "

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4/5

2022-10-20

Samsung Galaxy S22 5G - 256GB Dual SIM in White

"This Dual SIM cell is everything I wanted with the 'larger' capacity storage compared to what was available immediately.
Delivery Time was disappointing due to Global Entry Point delays and took over a month to receive; however, wanted the larger capacity.
Cost is comparable to others that offer similar products, but Storage was more from PDA Plaza.
"

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5/5

2022-10-19

Great service

"Super responsive service thank you very much"

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1/5

2022-10-17

Waste of time and money

"I had ordered the phone from pdaplaza.ca on july 24 2022 and had received it on September 2nd. I started using the phone and quickly discovered that it fails to maintain proper reception signal. My carrier is Fido and where I live none of my previous phones had a problem with that. I compared pda's sony phone back to back with my old Samsung and it was having worse reception everywhere. So I requested a refund. On September 9th their employee Milan emailed me that the refund requested and will take 10-14 days to proceed. Over 20 business days later I still had no refund posted on my account. I sent him an email again, he said that he was going to request it again with his account manager. I'm pretty sure this company us a one man show but Milan was trying to make it seem like there's more than one person involved probably to justify the delays. So on October 17th after I sent him an email saying that I need my refund ASAP or I'm getting my bank involved he refunded me right away but 96,**$ short because they excluded the shipping and restocking fees?!....Are you serious....after I was so patient with you....and don't you guys get attracted by their discount deals because there are no deals. They post the cheaper prices every month. I will stay away from them in future and recommend everyone to do the same! You'll be better off with big well known companies than with these scamers."

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Rep reply posted 2022-10-17
A rep from PDA Plaza, lorelie.bouchard, has responded:

“Hi Artem,

The refund was issued within the indicated timeframe. We did let you know about the possible restocking fee when you asked for the return.

The phone is fully functional with Fido as our technicians tested it. Your area might not have the best support from Fido for this Global model. The same phone was purchased by another client and it worked perfectly with his carrier. I understand you might be upset, as such, we recommend finding a bigger carrier company like Bell or Rogers than the cheaper options like Fido.”


5/5

2022-10-16

Loved my new phone so much bought same for son's birthday

"Bought Nokiax10 my fav brand it came via post all perfect. Best price I could find. Upgrade from Nokia 6.1 much better Camara 16-48 mps. Larger screen easier to type on all the features in one phone it does all. Security updates 3 yrs android 12. I bought all phone protection ahead of time rubber back and glass screen protector and secondary case. Sounds smothering but not alternative sister went through 6 protectors and the digitizer screen stayed intact. Lady almost crying when guy in mobile shop told her no parts yet to fix a $1600 jigsawed broken screen. Don't want the hassle. Nokia's hang in there pretty good. Just recently retired my Nokia 1020 great sound clarity as this new one does and the few extra mps and is a bit clearer depth too plus it's android so more flexible apps. Son's birthday tomorrow got his new phone 3 days early great! I have all the accessories If getting new phone get a secondary back for it one that has a lip higher than screen glass screen protector too.They have saved so many a phone from the recycler or repair shop. Also new X10 zippy internet browser. Clear screen too nice clear sound
saved
"

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5/5

2022-10-15

Good experience from them

"I got my phone on special so need to wait about 1 month for the phone , more than a month, i contact them and got response not long and told me the phone was on the way, although later than the expect time arrived, at least i got response "

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4/5

2022-10-12

Great attention but...

"Thé attention was well but there was a lot of shipping delays"

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1/5

2022-09-13

fooling Customer

"It has awful and ridiculous customer service. My more than a month's conversation about a simple request for cancellation and refund process is becoming fun for PDAPLAZA company. It is fooling customers' intelligence. More than 18 times back and forth emails ending by promising will do it today or the end of tomorrow but still going and going."

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4/5

2022-07-22

From zero to hero

"It was a rough start when they told me that the phone I wanted was discontinued even though it was available on their site but they helped me pick a newer but similar phone. Received it today and am very happy with it, thank you!"

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5/5

2022-07-20

received today

"Got my mi11 ultra today, same exact specs as on their website, even with global rom. very happy with the phone, im even writing this from it lol
thank you 5 stars!
"

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4/5

2022-07-18

Good customer service

"Customer service was quick to respond to my questions. My phone was delivered in 7 days. Good enough for the low price so I appreciate it."

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4/5

2022-07-16

I recommend

"I came to the page by chance because I had recently broken my phone and needed a replacement. I wasn't sure if the site was legitimate, but all evidence pointed to yes, so I decided to place my order.

After placing my order, I received a quick but disappointing email informing me that neither my colour nor my second option was in stock. There was little the firm could do about the lack of inventory, so they did what I hope every company would do. They contacted me as soon as possible, offered a replacement, and smoothed out other concerns such as shipping.

Although the shipping had some complications, they were fantastic throughout the process and I would recommend them to anybody. The phone is the international edition, and it works well A+.
"

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5/5

2022-07-15

Wonderful service

"Excellent product, and quick delivery. A really personal approach to the consumer"

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