"UPS mishandled and damaged our order. Laura, in customer service, promptly scheduled the return pickup and got us a replacement shipped out. She kept us updated throughout the process. Overall good experience despite having to wait a few extra days. "
"If you know your part number it might work for you but the online catalogue stunk. Bought a tube of silicone and moved on to Rockauto.com"
“Thank you for taking the time to share your feedback! While we're thrilled to see you gave us a 5-star rating, we truly appreciate your honesty about your experience with our website. We're always striving to improve, and your input is invaluable in helping us enhance our online catalog and navigation. We're excited to let you know that we're continuously working on updates to make it easier for our customers to find the parts they need. We hope you'll consider visiting us again in the future!”
"Great prices and large inventory "
“Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great experience shopping with us. Thanks for choosing Parts Via!”
"Great prices and super fast shipping to a store near you,"
“Thank you so much for sharing your feedback! Your satisfaction means the world to us, and we can't wait to serve you again soon! Thanks for choosing Parts Via!”
"Definitely I will be doing business in the future for all my parts need."
“Thank you for taking the time to share your feedback! It means a lot to us that you plan to return for all your parts needs. We can’t wait to serve you again in the future! Thanks for choosing Parts Via!”
"My experience with Parts Via was superb. The delivery through Leonard was awesome!"
“Thank you so much for your fantastic review! We truly appreciate your support and look forward to serving you again in the future! Thanks for choosing Parts Via!”
"Just Right. What else can I say? The pickup place had never had one before so that was a bit fun."
“Thank you so much for taking the time to share your experience! We appreciate your support and can't wait to help you again in the future. Thank you for choosing Parts Via!”
"I needed special trim for my RV that comes in 8 foot lengths. Parts Via shipped them to a parts dealer near me reasonably.. "
“We are thrilled to hear about your positive experience with us! Thank you for your kind words and feedback. We are continuously working to expand our product range, and we hope to become your go-to destination for all your RV needs in the future. Thanks for choosing Parts Via!”
"The site very easy to navigate. Best price for the item I purchased. Item arrived on time and I was called promptly for pick up. I was very impressed with how quickly the item arrived. I can not wait to make another order . Thanks"
“Thank you so much for your amazing review! We're thrilled to hear that you had such a positive experience with our customer service and found our site easy to navigate. We can't wait for you to place your next order—thank you for choosing Parts Via!”
"Ordered a norcold refrigerator handle replacement that requires 3 screws. Customer service says no hardware included, including the specialty screw for the spring release. They told me I’m screwed."
"The trailer hitch itself is fine. It fits well on my 2021 CR-V. The only reason I'm not giving it five stars is because the packaging arrived damaged, leading to some cosmetic issues with the hitch."
"I found this site via google looking for a replacement LP tank for my RV. The price was the best I found online and included shipping. I was skeptical to say the least. Even my credit card company flagged them, declining my first request to purchase from them. Due to this decline, I ended up with 2 orders for the same item. I contacted their support people and was connected to someone I could easily communicate with and who ensured the declined payment order was cancelled. I placed my order on a Monday and I picked up the tank on that Wednesday (2-3 days delivered). I was contacted by the local RV store where I had it shipped to indicating the tank was there for me to pickup, a call that came prior to the online status being updated. What a great site and shipping concept. I will be using them for future purchases and I recommend them to others. "
“Thank you so much for your fantastic review! We aim to make shopping with us as easy and efficient as possible and your feedback truly motivates us to keep delivering the best service for our customers. Thank you for choosing Parts Via!”
"Waited a month for parts. Emailed them just to find out it was never processed. Then waited a few more days and was told they didnt even have the parts. Just a waste of time. And just to write this bad review i had to look up the invoice number which wasted more time. Don't be like me and waste time on this company."
"The technical support was very helpful in directing me to partvia.com. They emailed a picture and patrs list. I had it over nighted.
The bracket rusted out that holds the motor. The part was available and in stock. "
“We are thrilled to hear that our technical support team was able to assist you in finding the Coleman Mach 8 indoor motor assembly you needed! Thank you for choosing Parts Via for your replacement parts, and we're delighted that we could provide a quick and seamless solution for you.”
"Outdated site, the fab four site only offers the JK option to order, but then they’ll ship a JL option that won’t work and say it’s your problem and have to pay for shipping to return. "
A rep from Parts Via, Kimberley, has responded:
“Wow, thank you so much for your fantastic review! We're thrilled to hear that Laura was able to assist you so effectively during the return process. It’s our goal to provide top-notch service, even when unexpected issues arise. Your understanding and patience mean the world to us, and we're excited to have helped you get your replacement quickly! We appreciate your business and look forward to serving you again in the future! Thank you for choosing Parts Via!”