"No shipping confirmation and it’s been over a week. "
"To match big sisters princess gowns "
"I haven't received a confirmation email that my order has been received, processed or shipped. My card has been charged, but I cannot access my account to see if or when it will be delivered."
"I had to make my shopping twice. I Choosed buying in application with better prices and easier and quicker shopping but in the end of offering I wasn't allowed to choose Czech Republic as country of delivery. So I tried to do it again by web pages shop... It was finally allowed to process the order and choose Czech republic as country of delivery, but the prices were much higher and I spent a lot of time with very slow connection to your web pages..."
“Hi,
We sincerely apologize if you have encountered issues in placing your order successfully using application. This is indeed not the kind of service we wish you to experience. There must be a system update ongoing with our application by the time you were placing the order.
As a growing company, we acknowledge that there are still areas to improve on. Our customers' feedback is definitely a key to knowing what those areas are so we can act on it.
Don't worry we take our customers' feedback seriously. Rest assured this will be forwarded to our IT team for further investigation and improvement of our website and app.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"i had no problem shopping "
"Had some difficulty checking out with your website"
“Hello,
We are sorry to hear that you have encountered difficulties in checking out with our website. This is indeed not the kind of experience we wish you to experience.
As a growing company, we acknowledge that there are still areas to improve on. Our customers' feedback is definitely a key to knowing what those areas are so we can act on it.
Don't worry we take our customers' feedback seriously. Rest assured this will be forwarded to our IT team for further investigation and improvement of our website and app.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"They have the trendiest clothes for all sizes, very speedy delivery and would recommend them to everyone."
"I love your outfits that you have hard to decide which one too pick."
"I love the clothes y'all sell"
"Get an email to review my product and I HAVE NOTHING YET!!!! "
“Hello,
We are sorry if you have already received a survey on your experience even though you have not received your order yet. We just want to know your feedback while placing the order.
Upon checking, your order is still in transit to the destination.
You may have an option to check your order’s status here: http://www.PatPat.com/guest/orderquery. You may also learn more about our Processing and Shipping Time frames here: https://www.PatPat.com/delivery.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"Perfetto and fast, my wife is happy"
"Ainda não posso avaliar totalmente, preciso receber meus produtos antes.
Obrigada."
“Hello,
We understand that you can't be able to provide us your full feedback as you have not received your order yet. We would love to hear your full review in the future.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"Enjoyed looking at the wonderful outfits. Hoping there's more family sets with baby boy outfit though. Overall enjoyed my first time experience here! "
"This was my first time shopping so I can't await the arrival of my product. I will do a review Once I receive everything"
"pages too long to load , website very slow"
“Hello,
We sincerely apologize for the slowness you have experience in loading our website. This is indeed not the kind of experience we wish you to experience.
As a growing company, we acknowledge that there are still areas to improve on. Our customers' feedback is definitely a key to knowing what those areas are so we can act on it.
Don't worry we take our customers' feedback seriously. Rest assured this will be forwarded to our IT team for further investigation and improvement of our website and app.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
A rep from PatPat, interfocus, has responded:
“Hello,
We are sorry if you were not able to receive any information about your order but no worries we'll work our way to make sure every customer are updated.
Upon checking, your order is still in transit to the destination.
You may have an option to check your order’s status here: http://www.PatPat.com/guest/orderquery. You may also learn more about our Processing and Shipping Time frames here: https://www.PatPat.com/delivery.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”