"I love Pat Pat! My baby girl is always the best dressed child around. People are always asking where I get her clothes and I'm excited to share my "secret"!"
"Where is my order ? I didn’t received it . I’m from pakistan. How come it is possible that I had been received the order"
"Easy ordering & items look great "
"The clothes are really cute. I can't wait to have matching outfits with my daughters on vacation. "
"Ya compré para mi otra nieta y me encantó, todo de buena calidad, espero que ahora sea igual, muchas gracias"
"It was really good I waiting to see the material"
"I purchased several items that were buy 1 get 1 free and the moment I added to cart it charged them - can we get some support so I can my free items to order"
“Hi,
We sincerely apologize for the confusion you had regarding our promotion. Upon checking further here on our end, it shows that the discount for the Buy 2 get 1 free was actually applied to your order. Please be informed that during checkout, the price for the items which were supposedly free will still be reflecting. The promotion will be reflected on your payment summary. We have attached here a screenshot of the discount you got for the promotion.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"not user friendly just like now trying to click on send and it won't let me but no explanation as to why not
"
“Hello,
We sincerely apologize for the issues you have encountered in our website or App. We are sorry to hear if there are errors to navigate.
As a growing company, we acknowledge that there are still areas to improve on. Our customers' feedback is definitely a key to knowing what those areas are so we can act on it.
Don't worry we take our customers' feedback seriously. Rest assured this will be forwarded to our IT team for further investigation and improvement of our website and app.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"Found decent deals shop with this company a lot "
“Hello,
Thank you for your feedback. It really warms our hearts to hear you comment on your satisfaction with our service and products.
We will surely continue to do our best to provide you satisfactory products and services.
Should you need further assistance, please do not hesitate to contact us.
Stay safe and healthy always. Have a great day!
By the way, if it's not too much and if you feel that our service this time was worth 4 or a 5 stars, may we ask for you to kindly provide an update to your reseller review? The difference in the number of stars will really help us a lot.
Should you wish to revise your review and share your positive experience to our other customers, you may do so easily by following these steps:
Kindly go to the website ( https://www.resellerratings.com/login or https://www.resellerratings.com/store/PatPat) and log-in to your reseller account, using the same credentials you used when making your review. You may then proceed to your profile.
We appreciate your business and value your loyalty as a customer.
Have a great day!”
"I couldn't submit order via credit card so I had to use my husbands paypal account instead."
“Hello,
We are sorry to hear that you have encountered issues in paying your order using your credit card.
We are glad in spite of some challenge, you were still able to place an order for the items you liked from our selection using your husband's PayPal.
As a growing company, we acknowledge that there are still areas to improve on. Our customers' feedback is definitely a key to knowing what those areas are so we can act on it.
Don't worry we take our customers' feedback seriously. Rest assured this will be forwarded to our IT team for further investigation and improvement of our website and app.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"Beautiful clothes at an affordable price. Love it."
"Live all the items that I've ever received!!! Great value and not alot of money!!!"
"you guys introduce me to a whole new world. the family outfits and mommy and me outfits are out of this world"
"I saw the dress for my granddaughter, and didn't know anything about PatPat. I decided to take a chance and I'm very happy with the dress and the service. I was anxious because it took 21 days to arrive, but it was worth it!! Unique styles at great prices!"
"Fun and quick especially for an non tech person like myself"
A rep from PatPat, interfocus, has responded:
“Hi,
We sincerely apologize for the inconvenience if you haven't received your package yet and we thank you for taking your time for bringing this to our attention.
Please note that Standard shipping to your country will take 17-32 days after your transaction is settled. We're still within the shipping timeframe given and your package is in normal transit. You may use this link to check the movement of your package: https://us.patpat.com/guest/orderquery
For the shipping/delivery timeframe information, you may refer to this link: https://bit.ly/3hXOjHH. Rest assured that our Logistics team is working around-the-clock to help speed up the process.
In addition, we have sent you an email to the email address associated to your order. Kindly check your inbox or spam/junk folder. You may also contact our Customer service team via our Chat Support or send us an email thru: https://us.patpat.com/article/help
”