"I bought a samsung galaxy cellphone on e bay and paid for it with my pay pal account/whe i received same it is defective,it is 3 months now and i cannot get a refund from paypal.so please do not buy anything from
china {e bay} and using your paypal account,it is just giving away your money"
"Dishonest conmpany that only want your money. Zero customer service! "
"I am in the US. I attempted to pay an invoice from Belgium using Euros. When I called up the appropriate screen and entered 552 Euros, the screen gave me the option of using PayPal to convert the currency from US Dollars to Euros (total of $702), it gave me the option to have my Credit Card company do the conversion. I elected the Credit Card company to do the conversion because their rate to do the conversion would have been about $20 less. The transaction was rejected and I was notified via message that my Credit Card company had rejected the transaction. I called the Credit Card company and was advised that there was NO transaction attempted. I asked the Card company to enable an International transaction since I thought that may have been the problem. They did so and stayed with me on the line for me to try again with PayPal. The transaction was again rejected. I was advised that the Card company rejected it. The bank stated that no transaction had been attempted with them. I then attempted the same transaction using the Credit Card billing address and the same thing happened. I called PayPal and the representative admitted that the transaction was rejected for "security" reasons. He had no explanation for why I was advised on the site that the Credit Card had rejected the transaction. He had no ability to override the system and advised me that probably no transaction would go through because of the multiple failed attempts. Just for grins I tried to put it through using PayPal's conversion service and the transaction went right through. Even though PayPal gets paid 5% by the recipient for the transaction, their greed required me to pay them an additional 3+% to convert US Dollars to Euros. They falsely advertise that you can use your Credit Card company to convert the currency and then lied about my Credit Card company refusing the transaction. I asked to speak with a supervisor. She said the transaction was not rejected for security reasons but by my bank telling me that my Credit Card company doesn't honor Euro transaction. I have put 2 Euro transaction through my the same credit card in the past week with absolutely no problem. The supervisor clearly lied to me. PayPal is patently dishonest!"
"Baught a item from Ebay. Pay´d about 50$. Never got the item. Paypal did nothing!!!
They call this "Buyer protection" What a lot of ****!!!!
We've completed our review and unfortunately are not able to decide this case in your favor.
Transaction Details
Case number: PP-006-754-882-812
Seller's name: S&A JEWELRY CO., LIMITED
Seller's email: ****@****
Seller's transaction ID: 1Y964704WE304922F
Transaction date: 2 February 2018
Transaction amount: -54,91 USD
Your transaction ID: 5BT702641G019424R
Item number: 122290032498
Item name: 8pcs HSS M1 Diameter 22mm PA20° 20 Degree #1-8 Involute Gear Cutters Set
If you wish to pursue this issue, we encourage you to contact your seller directly for resolution.
To learn more about the specifics of PayPal Buyer Protection and how we review and resolve claims, you can view the PayPal User Agreement, which you accepted when you created your PayPal account. Simply click Legal at the bottom of any PayPal page.
Please note: Records of all claims are kept in the Resolution Center for your convenience.
Sincerely,
PayPal"
"I have been a customer of theirs for 15 years and while they have no problem accepting payments from me and taking their fees, I have never once had a payment received that they didn't put a hold on from 2 weeks up to 1.5 months. I cannot wait for ebay to transition away from them and hope to be one of the first to go. Their customer service is horrendous as well as their treatment of their customers. If you can avoid dealing with them at any cost, do so and save yourself many headaches!"
"Paypal are proper thieves when it comes to protecting sellers, especially with their stupid policy for intangible items! People robe sellers off because of this policy. They send their account details to a friend that buys something from a cafeteria ip that is under this category digital books, digital currency etc.
Once the "buyer" receives the intangible items, the buyer opens a case for unauthorised transaction.
Then paypal, ebay play sitting ducks, say they do not cover this category which in my opinion it should not be an option using paypal for particular categories on ebay.
The "buyer" gets the intangible good, their money back and the sellers are ripped off.
After using paypal or 13 years, they do not offer security for their sellers!
Edit"
"I feel PayPal has a some great services such as sending an invoice or transferring monies. It is very helpful in these basic areas. However, as a payment processor it is lacking. I receive a high volume of complaints from my customers because it often does not work. I've attempted to resolve this ongoing issue with PayPal. However, they require error codes to resolve the issue. Unfortunately my customers can't get far enough in the payment process to receive an error code. It simply gives "nothing" and gets stuck. Therefore, PayPal can't explain or help with the issue. I have spent time with my website host and builder pinpointing the problem. It is a PayPal error. Consequently, I am losing business by using PayPal. And my loyal customer base gets frustrated making me appear less than professional. While PayPal is beneficial for basic services. It can not recommend using it for small business transactions. It's simply not reliable. "
"I sold bitcoins on website called localbitcoin.com then the guy I sold my bitcoin to decided to scam me and others then he refunded his money and they accepted his refund without asking me anything and not just that. they took the fees from me.. after 15 days from sending them the receipts that the guy scammed me they refunded his money again from balance + fees + 10 dollars for losing the case"
"I had the worst experience with Paypal, they claim to help transactions go smoothly but it is a lie. I tried to reach customer service, and not only were they condescending and sarcastic, but they seemed a bit racist. I hope they go out of business!!"
"After using these criminals for 16 years, they send me an email that states my account will be "limited", which translates to locked, for the safety of their network. Their beef is about a $97.66 credit issued in September 2017, five months ago. In the meantime, Chase visa vindicated my dispute but that wasn't good enough for the criminal enterprise know as Paypal. They want their $96.77. I sent them a terse letter and here's their response:
Hello David Miller,
For the safety and security of the PayPal network, we often review accounts for potential risks. After reviewing your account, we have decided to close it because of security issues.
We are making every effort to minimize any disruption to your business.
I called Chase again and they agreed to credit me another $96.77 from Paypal's hide.
I will make every effort going forward to alert people regarding Paypal's hardball tactics."
"I used PayPal to sell a $5,000 item and before confirming the sale, I called PayPal to confirm when the money would be in my account. They said Tuesday, which was great because I am moving out of state on Friday; I need to set up moving trucks, house cleaning and painting fees, and hotels. THANK YOU PAYPAL for the $150 processing fee when my money will not arrive until Saturday when I’m supposed to be on the road. I have to cancel so many reservations, lose money out of my own pocket and pay the processing fee when I was not given any correct information. This is a huge problem for my family, we are supposed to move to TX and now we don’t have much until PayPal comes through. They are refusing to waive the processing fee and my husband has been on the phone for two hours. Tell me how this is appropriate service from PayPal? If an employee did not give correct information, is now effecting a family’s livelihood, AND making us pay the processing fee. I’m genuinely scared we will not get our payment, we will not be able to eat or even put gas in our vehicles. I just had surgery this is so unfair. Please don’t use PayPal, there is a better way. I reccomend Venmo..."
"all the other customer service people are nice to me. I keep on having problems with paypal but they keep me posted. Until this Siobhan came along and voiced no empathy at all. what kind of a name is siobhan anyway"
"I used Paypal often when I bought items online that accepted it as a method of payment. I even decided to use it, when I started a business so my clients could pay online. They use to be really good at one point. Instead of wasting 3 hours on driving to and from the bank, I decided to do the paypal thing. We have always done this and had the money instantly on my end. This time (second time) it'll stay pending for almost 2 weeks, because it was sent as an echeck for some unknown reason(nothing changed in anyone's account settings). Customer service says it takes that long to clear, but I know it doesn't take no where near that long since I called the bank before contacting customer service and it cleared instantly after sending the payment from a normal joint account. I understand that they have to verify payments especially those that are high in dollar amounts, but we've been doing this for a while and all of a sudden it becomes difficult. I won't be using it for business purposes again. "
"I had plenty of funds in my checking account and I was trying to purchase something through a website using PayPal and my card kept getting declined!! I called my bank and they said it was nothing on their end and that PayPal was the one causing the issues. I then called PayPal, where they were unhelpful and did not solve the problem, not to mention they were TOTALLY RUDE! I ended up having to purchase my items through a different seller at a more expensive price. This was very inconvenient and I was very upset. So disappointed. Can't believe a service could be so unorganized and unhelpful. I will never be doing service with PayPal ever again. Totally disgusting and awful customer service. "
"They cost me a fortune tied to my bank account with insufficient funds. I tried to switch to the correct account with the funds and PayPal wouldn't allow it. I tried contacting and asked them to please stop making repeated transactions when I did not want to use that bank account and all I got was generic reply with no help and continued transactions. PayPal knows most websites accept PayPal and customers don't have many options. I am seriously p*ssed. And the lack of help from them of draining the wrong account so much really ****. "