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Verified
5/5

2004-10-20

""order and shiped the SAME day.. They offer usp and post. I am please at the communications and updates they kept in touch . Feels like the want to do busniess with me . Ill be back in time :) "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
N/A
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
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Web site being easy to use
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Verified
5/5

2004-10-20

"Great service! I live in Florida and was hoping I could order one night and receive the items the day after it would be processed and they came through. Very speedy service. They were also very responsive to my questions. Would definatly recommend these guys to anyone and will buy more there myself! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-10-19

"First time buying from performance-pcs but not the last time. Great products and very friendly customer service. I got my tracking number same day I placed the order even though they were still trying to get things back up because of the hurricane.

I ordered a few items, but the side panel they sent me was the wrong one. I called them and I promptly received the correct one 2 days later and they gave me credit for shipping the other one back. Very friendly and personable all the while.

Very satisfied, job well done, thanks!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-10-14

"Performance-PCs.com is fantastic!
A+ Communication, A+ Product Quality, and competitive pricing.
They worked with me non-stop to make sure I got what I needed, and left nothing to be desired!
"

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Verified
5/5

2004-09-21

"This was my first time ordering from Performance-PC's and everything about the purchase far exceeded my expectations. I placed the order not knowing they were without power and shut down due to a hurricane. After learning this I accepted that my order might take awhile for me to receive it but I was not in dire need of the part and it was trivial in light of what this company and its employees had to deal with.

I can honestly say I was quite surprised when I received an email from them four days later, on a Sunday I might add, telling me that my order had been filled and shipped.

I subsequently learned they had brought in generators to enable them to start filling customer orders.

This to me speaks volumes about the quality of this company, its owners and employees. Not only did they have to work under adverse conditions, they came in on a Sunday. Now that’s customer commitment!

I most certainly would recommend Performance-PC's to others and would not hesitate in purchasing from them again.

GREAT JOB Performance-PC's! A++++


"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
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Making decisions on their own
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Being easy to reach
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Resolving problems
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Being trustworthy
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Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-09-17

"Amazing customer Service. Ordered fan,heatsink, video card cooler. Prices are great and turnaround time was fantastic. Even though the store was in hurricane country and power was down they still managed to keep me up to date on the status of my order. they responded to my emails in less than 3 hours usually. Am looking for an excuse to shop from them again. This is what shopping is all about. They sleeve everything."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-09-10

"Ordered a Lian-Li PC-V1000 case in black from Hank and his shop, modded with one of his case windows and a blowhole. Wonderful job with the mods, the window looks stock (or better), blowhole looks factory or better to my eye also. Case itself was shipped perfectly. Hank is in Florida so hopefully he weathered out the hurricane onslaught this year (2004). Anyway, no complaints, this case I'm sure will last me a while."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
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Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-09-06

"Excellent service and fast shipping. I had them cut a 120mm fan hole in the window of the case I ordered and it was very well done. They are one of only a few places I have found that will ship to APO address. Thanks to USPS for getting it to me within a week also. The APO address I had recieved it at is in Germany."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-09-01

"I have purchased from all the main online PC component shops and have found my shopping experience with Performance PC's to be streets ahead of the rest.I live in the UK and have had to pay import duty on all my orders but feel that the quality of the work and service justifies me coming back for more.Give Hank and all the staff at Performance PC's a try you will not be disappointed."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-08-30

"I've ordered hundreds of dollars worth of stuff from Performance-pcs.com and everytime was a joy. And they custom sleave EVERYTHING with a wire!! Simply amazing. Once ordered a heatsink but it was out of stock, got personal e-mail within an hour or so apoligising and they gave me a free upgrade to a BETTER heatsink that was in stock. Simply wonderful place to get your mod supplies and cooling stuff!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-08-24

"What is this?! I _*just*_ placed my order and it shipped not even 10 minutes after I placed it. That is amazing. Granted, I only ordered 2, 4-pin molex to 3-pin female socket cables for my fans. Nevertheless, the speed at which they shipped it is amazing. I will, without question, order from these people again. I am just overwhelmed with amazement, the email notifications are incredible. I am so thrilled.

I have never recommended anything over newegg, but I think this store has newegg beat in speed (newegg still has a much larger selection of parts) this place has more of those miscellaneous parts that are otherwise, hard to find at any huge online retail store such as newegg.

This is unbelievable---not bad for spending 2 seconds on google searching for these 4-pin molex to 3-pin female fan adaptors!!!!!!!! A bit pricey on shipping ($6 for 2 of these stupid little fan cable adaptors, but it's not outrageous...and it's worth it because of all the email notifications and *FAST* processing.

I will definitely be back!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
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Overall web site
Web site reliability
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Speed of web site
Web site being easy to use

Verified
5/5

2004-08-18

"Excellent company. As said before...communication is outstanding and shipping is extremely fast. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service being easy to reach
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Customer service resolving problems
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-08-15

"I ordered a 92 mm uv led fan for my processor and it was of the best quality i could have hoped for. They even sleeve 'em for ya. Sent via usps and it arrived quickly."

Detailed Review Benchmark + -
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Is committed to quality products and services
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Is consumer focused
Is trustworthy

Verified
5/5

2004-08-13

"Had a problem with one of the parts and he took care of it immediately. The first online company that kept me informed about every process of the order by email and that is greatly appreciated. The Paypal feature is also an added value. I would use this vendor again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-08-11

"I am building my own PC and the support and products I receive from this seller are outstanding. I like the PayPal payment feature the website offers. I've placed 5 orders and turnaround time from placing an order, shipment and receiving is very fast. Customer Support is one of the best I've had in a long time. Overall, I would highly recommend this seller to any of my friends and customers. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site