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Verified
5/5

2004-01-14

"Performance PC's is an excellent vendor. I spoke with the vendor via e-mail about my order prior to purchase. In discussion I mentioned my reasons for ordering being half function and half style. When the unit came in and the vendor noticed the style had changed slightly, they called my cell phone and checked to see if I still wanted it or whether I would like something else. I said it was fine and they shipped it the same day. The variety of products and services that they offer is unmatched and their customer service is excellent. I highly recommend them."

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Variety of brands and products offered
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Verified
5/5

2004-01-14

"excellent work! these guys actually seem to care about their customers. unlike so many other shops out there. great work.
"

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Verified
5/5

2004-01-11

"Fantastic company to buy from: professional, personal service, timely delivery, excellent selection. Price a bit high but well worth it. I am very happy with Performance PCs and would (and will) buy from them again in an instant."

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Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
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Web site reliability

Verified
5/5

2004-01-01

"These guys are the best! Everybody talks about how great their work is with custom sleeving but I have to add that they also do fantastic work with custom cases. I ordered a Coolermaster case with a side window and I couldn't expect anything better with what I got from them. Everything looks professionally done. Also they responded to all of my questions and they even went out of their way to find the answers. They are truely people who have pride in their work. Great job guys!"

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Overall quality of the company
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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2003-12-22

"One of the best PC mod sites ive found. Customer service is their best selling point aside from the good prices and additional services they offer. They will take the time to evaluate your order and get a "feel" for what you are doing and recommend alternate solutions or identify inconsistencies for you that will keep you from being surprised in the end. Other sites will just process your order and not provide guidance or suggestions. A top site which contains parts not found at other more popular sites and prices that are more than competitive. Highly recommended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-12-19

"Great products and prices, Outstanding Service!(found time when so busy at this time of year to put up on there web site the PSU I wanted and even got the PC case I wanted though they don't carry that color!)Thank You Hank Baron"

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-12-18

"Honestly I don't remember how I found this company or the site...I might have been searching for "overclock" or some hardware or maybe it was a "PriceGrabber" type search...not really sure! But when I found it I bookmarked it right away (and so should YOU!!) and came back to it many times....

I've never (and at this time...still haven't) "built" my own computer...I've got parts from all sorts of places but I want to say that Performance-PC's (http://www.performance-pcs.com" are terrrific!

I sent e-mail on a weekend and had responses that same weekend. I asked questions..got answers right back. I've NEVER had such nearly (within the limits of e-mail) instantaneous response from a vendor. No "form letter", no "Your post has been received" sort of BS. Real commments from a very real person on the other end.

The prices are very competitive...the website very easy to navigate, and the selection seems pretty good to me (although I am VERY new to modding or overclocking or any of that...this is my FIRST). Did I get everything from them? No...but I never figured I would from any single source vendor on this project...about 4-5 I guess, but a LOT of what will make my new 'puter SPECIAL (and techy-wise quick and good) came from these guys.

Shipment arrived a whole DAY earlier that projected......during the 2003 Holiday Season too!

I actually had asked for a few things....fan filters....small ticket items...than on my final invoice were corrected (in hand..in pencil) by a REAL person who also let me know....I did not need filters for exhaust fans!!! (Well.....duh, guess I should have figured that one out!) I'm impressed..rather than send me useless junk...they trimmed my order..saving a very few bucks btw..but kept me from buying something I did not need!!! VERY KEWL!!

I bought a Kingwin case that they sold as "modified" by them...but asked for a different fan cover..they apparently had to RE-modify to meet my specs...I'm lookin...but I don't see a charge on my invoice for that....thanks Hank!!!

All in all......and I could go on...my only regret in dealing with these guys is that I can probably only reccommend them to others..don't know when I'll need to purchase like a coupla hundred bucks of stuff from them again!

....but I will get a new heat sink from them again soon!!

Check these guys out...discover the wonder and mystery of dealing with REAL customer service...these guys are like dealing with the "mom 'n pop" store.......over the internet!!

Tom J in California

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-12-16

"I lıve ın Turkey thats far far away from performance-pcs. But i always shop from there when i want to buy unique things.I ll keep shopping from you! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-12-16

"You can't get any better service than this. I've been ordering computer parts off the internet for 2 years now, and haven't come across a company who provides quick answers to your questions, good prices, and quick delivery times as well as performance-pcs does. Seriously, best online moding parts store there is.."

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Verified
5/5

2003-12-16

"I am a computer tech specializing in:
Hardware and software troubleshooting
Network design,troubleshooting and security.
I am a softcore gamer...gettin harder every day.
I am the Owner of SOHO Solutions of South Florida

Seller was very helpful during the pre-sale.
Seller was just as helpful during post-sale.
Very rare and I mean VERY reare these days.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-12-08

"Amazing service. Email enquiries (even general non-order specific ones) answered in a friendly and efficient manner. Goods ordered on a Friday afternoon (GMT) arrived in the UK on Monday morning (GMT) - the fastest turnaround on delivery I've had with any company, easily the equivalent of most UK-based retailers. Good prices (much better than comparable UK prices).

Payment methods and shipping options (i.e. shipping to seperate address to billing) made it very easy to order items as an international customer.

Have already placed two orders with the company, would not hesitate to order from in the future.
"

Detailed Review Benchmark + -
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Is committed to quality products and services
N/A
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
N/A
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-12-04

"Had some custom needs and Hank at Performance PC worked with me through repeated calls and changes and busted a gut to get everything out on time!"

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Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-12-04

"Excellent selection of interesting parts. Box arrived quickly. Very good transaction. Will buy from Performance-PCS again and will recommend to others."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-11-21

"I ordered 1 lonely old 92mm Panaflo Fan. Not only was ordering painless, the order went through in less than 5 hours! Amazing! Performance-PC has a new loyal customer!

Ordered on: 2003/11/21 Fri AM 11:27:43 EST

Package mailed by: 2003/11/21 Fri PM 04:56:43 EST
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
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Likelihood of customer recommendations
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Verified
5/5

2003-11-17

"Great quality, great prices and awesome service, anytime I had a question Hank was right there, would highly recommend them to anyone looking for PC hardware :) "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site