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Product & services pricing
4.01/5
Chance of future purchase:
3.94/5
Shipping & packaging:
3.81/5
Customer service:
3.81/5
Return/Replacement policy:
3.68/5
Featured Review


Verified
5/5

2022-12-27

Cat toys

"My toys were just what the cat "


Verified
5/5

2022-12-27

So convenient!

"Great price and they worked with our vet! "

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Verified
5/5

2022-12-26

Delivered quickly and perfect

"Awesome Exactly what I expected "

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Verified
5/5

2022-12-26

great selection of dry cat food delivered to our door...

"having cats with special needs can make food selection difficult to do at local markets..having petcarerx gives us a wide variety of foods to select from...and the service is always excellent"

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Verified
3/5

2022-12-26

Cans damaged in shipping

"Packaging when shipping canned wet food needs to be better to prevent damaged cans that break open in shipping. More crumbled paper is necessary to protect cans and limit movement in box."

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Verified
1/5

2022-12-26

Terrible customer service!

"All of my normal vendors were out of my cats' favorite food so I though I'd try PetCareRX since they showed stock. For 6 working days after I ordered, my status just showed "preparing shipment". Then the status changed to "shipped" but they do not offer any way to actually track it. Waited another week and a half and suddenly found a return charge on my cc. So they just cancelled my order outright without any notification at all. That was a lot of wasted time when I was waiting for something as critical as FOOD TO FEED MY CATS WITH!!! Will never use them again. Would never recommend them. Terrible customer service!"

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Verified
5/5

2022-12-26

Fast and easy

"Reordering is easy and fast"


Verified
5/5

2022-12-26

Effortless

"Our puppy's weight exceeded the weight on our doctor's original prescription. We were notified by PetCareRX and the notified the doctor and obtained a new prescription after asking us for Oreo's current weight. We save about 50% off what our VCA vet charged us and it's so easy. Effortless and we know we will always have his pills when we need them."

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Verified
5/5

2022-12-26

Excellent and convenient

"Easy experience and reliable service"

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Verified
1/5

2022-12-25

Never received order

"My dogs medication never came. No tracking updates available."


Verified
5/5

2022-12-25

Customer Service

"The company has gone above and beyond with their customer service. "

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Verified
5/5

2022-12-25

On time despite holiday rush

"Really great. All my info was stored in my account, leading to a quick refill, and fast shipping even during the very busy holidays."

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Verified
4/5

2022-12-25

On Time - Great Price

"Unfortunately, several cans were dented and one was popped open. Otherwise all was great."

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Verified
5/5

2022-12-25

Great Experience

"Hassel free. Good customer service!"

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Verified
3/5

2022-12-24

Product good, afterwards meh

"Product was prices well and arrived on time. But since my order the company emails and calls frequently trying to "discuss my order". Not cool. "