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Product & services pricing
3.98/5
Chance of future purchase:
3.91/5
Shipping & packaging:
3.79/5
Customer service:
3.78/5
Return/Replacement policy:
3.62/5
Featured Review


Verified
5/5

2024-10-11

Zero Issues, Good Prices

"About 30% less expensive than my vet or Chewy. I appreciate being able to purchase any number of pills for my dog, too. I like to have a big bottle before Winter hits just in case I'm snowed in and can't get out."

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Verified
3/5

2024-10-10

Great prices and friendly customer service, BUT...

"My experience with ordering pet bowls on several occasions went like this: There are quantity drop down arrows that allow you to select more than one. Be advised that if you order a dozen or whatever, they will ship, and then you'll receive an email saying that they limited your quantity--usually 5. So if you want to order more, because you NEED MORE, you get to pay for shipping AGAIN for no reason.

Customer care said they limit these higher quantity orders because they've had actual pet stores order from them. I explained what I need them for and that I am not a pet store. The representative said that she note that so that I could order a larger quantity. EXCEPT that they are still doing the same thing. This last time I was told it was because they wanted to have enough for everyone... huh??

Anyway on my most recent order it was GREATLY reduced (I think I ordered 24 and they shipped 7! So after yet another chat, the agreed to refund my shipping... on that order.

So just don't order any significant quantity of any single item and I guess you'll be fine.
"

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Verified
5/5

2024-10-10

Great customer service

"Able to reach someone on a Sunday for great care"

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Verified
5/5

2024-10-10

Such ease and convenience.

"This site is easy to navigate and provides many options to choose from. Items arrive on time and are carefully packaged. Customer service is a pleasure to deal with. Good quality products mixed with fast and reliable service equals a happy customer."


Verified
5/5

2023-03-12

Great Service

"they did every thing; called vet for prescription and order was mailed within a few days.
"


Verified
5/5

2024-02-19

had the medication I needed for my dogs heart condition

"good service, fair price, will order again "

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Verified
5/5

2024-10-08

Provided continuous update.

"Great experience and provided status on the delivery "

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Verified
2/5

2024-10-08

"I ONLY RECEIVED HALF OF MY ORDER AND AM WAITING FOR THE REST"


Verified
3/5

2024-10-08

Two Instances of Broken Cans

"Generally been satisfied with the speed of delivery. However, within the last two months, on two occasions I’ve received a damaged multipack of canned cat food with 1-2 broken cans and the rest of the cans covered in spoiled cat food. When the cans are around 50-60$, it’s disappointing. "

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Verified
5/5

2024-10-07

Very satisfied

"Orders arrive in a timely manner. Have had no problems. Highly recommend"

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Verified
2/5

2024-10-07

wrong status on shipping

"I recently placed and order , first it was placed on back order. Later it showed fulfillment . I called and was told it was ready for shipping, the next day I went to check on line and the order showed back order gain. It's still on back order. "

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Verified
4/5

2024-10-06

Almost 5

"It would have been 5 stars if we hadn’t had to try multiple times before your system let us place an order. Once placed it went very smoothly and we received our well packaged order quickly. "

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Verified
5/5

2024-10-05

cat toy

"my cats started playing with it right away"

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Verified
3/5

2024-10-05

Out of stock

"Many of the products I would like to buy for my dogs have been out of stock. "

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Verified
3/5

2024-10-04

Still Waiting

"I am still waiting for my cats prescription to come. Had to order some from the vet, which was very expensive. I think the hurricane might be the cause."

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