"I researched the product that I wanted before searching for the best price and found Photoloon through Google Shopping. The reviews seemed acceptable, so I gave them a shot. I placed an order for a digital projector that cost $629.00 with free shipping. They called me two days later with an issue concerning my credit card. After resolving that, the customer service guy reminded me that the free shipping was 2-3 weeks and tried to upsell me on shipping.

Here was my only issue with the transaction: I opened up the website and the stated shipping cost for my desired rate (3 business days) was $26.70. The guy on the phone told me that that price was only for the shipping....there would be an additional cost of $43.28 for "handling, packaging and full insurance." Of course none of that was on the website. After sensing my hesitation, he knocked another $10 off the price. I went ahead and paid for it, because I needed it sooner, but I still feel a little cheated. I would have felt better if the entire price was listed on the website and not just added at the last minute.

I called a day later to change my shipping to make it cheaper and still ended up paying almost $50 for shipping and handling in total. The UPS part of that was a little less than $30.

The product showed up on time and was in the original box with the factory seal, but I still feel like I was cheated on the "packaging and insurance." Next time, I'll probably skip the hassle of ordering from Photo Loon and pay a little more for better service and no surprises."

"I had a mixed experience here. I ordered a Canon Powershot SX10IS here because they had the cheapest price I could find ($345 with free shipping).

After placing the order, I found it odd that I didn't immediately receive a confirmation e-mail itemizing my purchase. I've always gotten that whenever I've bought something online. (Incidentally, I just purchased the same camera online from another company and I did immediately receive such an e-mail.)

A salesman called me the next day and immediately he suggested some accessories. I took him up on the charger with batteries ($40) and a case ("on special for $20") which would add up to a total of $405. But then he shocked me by quoting a new total of $478. I immediately questioned this and he very quickly reduced it to $448 with no explanation. Now I was getting uneasy with him and said I'd like to call him back a bit later. At this point he gave yet another quote of "$429 and out the door". Again, no explanation for the new price quote. But this was still high. He added everything up for me and mentioned "shipping and insurance" to account for the difference. Say what? Web site had free shipping for the camera and surely it isn't $24 to ship a camera case and battery charger. Insurance is a few dollars at most and in any case should be optional. He had obviously been trying to play me and I didn't want to do any business with him. I told him to cancel my order and hung up.

To their credit, I did get a call from a manager there a few days later. He apologized profusely and said it should never have happened, one salesman's behavior shouldn't ruin the company, etc., then offered to send me an accessory of my choice on the house. I can't know for sure if the previous salesman's behavior is typical here, but I'll give them the benefit of the doubt and assume it's not."

"Fouond the web site to be very helpful in my search and the prices were better than any other site that was viewed. I will order from them for future purchases."

"I was pleased with the transaction, all went exactly as it should have."

"The camera was exactly as requested and was delivered on the day it was required. The price was excellent - the accessories were not. The "upgraded tripod" was maybe four inches tall, but it was a tripod. The upgraded spare battery broke the first time it was charged and is unusable. Get the camera as they offer good prices, but suggest getting the accessories after seeing them for yourself."

"Good company to deal with. I called them directly, in order to get a special sale on a camera lens. The salesman was nice, and didn't try to force me to buy accessories. The item shipped very quickly, and was exactly what I ordered. Thanks guys."

"10/10 good quality, fast shipment"

"Found a Nikon D60 at the lowest price from over a dozen shops I looked at. Was incredibly pleased with the speed and responsiveness of the company. Free shipping was offered to me at a 7-9 business day delivery wait, but I received the item within 4. Would do business with again!"

"Slight billing error as they were not processing American Express cards at that time, but once this was corrected the order shipped correctly and very fast. Thank you for a great shopping experience!"

"Photo Loon is great! I got my order very quickly and when I had a slight problem with the product, a return was issued immediately. I am now enjoying my new camera treats very much! Thanks Photo Loon!"

"I had a very possitive experience with Photoloon. they got me the equipment I needed quickly at the best price that I could find. I purchase a lot of equipment and I will check woth Photoloon first from now on.

Lynn Chamberlain"

"I got my D90 very quickly as a gift for Father's Day. It is exactly what I wanted with good price. Only one problem is I put a request for a Chinese copy of User's manual. But I think that might not be what they can do. Finally I find an electronic copy in Nikon's website."

"I purchased a Canon Power shot G10, I cannot recommend this company enough, very professional customer service outstanding packaging and shipping was extremely fast! "

"Extremely helpful sales staff. Knowledgeable, not pushy, great sense of humor. A complete joy from start to finish. Would recommend to everyone as price was great and customer care was finest I can ever recall. I will return."

"I was concerned that the initial special package I was quoted on a Canon XSi was not worth the extra money for the merchandise I received. I called and talked to Thomas, who offered to send me an additional battery to compensate for this. I was pleased with his willingness to resolve the issue without a hassle. It's a shame that more companies don't practice this type of customer service. "