"Received the Asus G73JH-A1 in good order and condition. Excellent seller, will buy from again."
"After searching for several days to find an Asus G73JH-A1 I found that the best overall price was at Portable One. I placed my order on June 30 and recieved my new laptop the next morning. The model shipped was the G73JH-A2 rather than the A1. After contacting Portable One I recieved the A1 on July 2. The mark of a good company is not just the initial sale process of how they resolve problems. Portable One did a great job at resolving my issue. I would recommend them to anyone."
“WCWilson - Thank you for your feedback!-Your friends at Portable One”
"Didn't have any contact with any of the staff, so no comment on them.
I placed my order on the 15th June, 2010, paying via google checkout. Other similar companies offer me a 8 weeks waiting list for my ASUS G73JH A2. While PortableOne had it in stock 5 days after I placed my order.
The delivery was very fast too. Now I understand why there wasn't any contact from the staff. With such high quality services, you will feel their high efficiency and the professionalism."
“Thank you for your feedback!-Your friends at Portable One”
"Prompt, reliable and super friendly!"
“Thank you for your feedback!-Your friends at Portable One”
"Placed an order for an item they said was available and that I needed the next day. I asked for confirmation. At 6 PM, more than 3 hours after placing the order, and too late for me to order from another company, I was notified they actually didn't have the item. I canceled the order. I would not buy from this company again.
They have since replied to the above post, stating that they were working for 3 hours to find the item from another supplier. What they should have done is notify me immediately that they were out of stock... as I had asked them to do... and give ME the option of waiting while they worked on other sources. Instead, they did not notify me; they made their own decisions; and I got screwed by being unable to source the part I desperately needed overnight. Portable One should at least admit they made a mistake which negatively effected my company, rather than make it sound like they were acting in my best interest. It is ALWAYS best to abide by a customer's request."
“rdmiller, Sorry about this. Our product availability information is provided to us electronically from well over two dozen warehouses. The discontinued notebook you ordered was being clearanced by one of our suppliers who had sold out a few hours before you placed your order. However, they informed us that there was a good possibility of securing one for you with shipping the same day, but they weren’t able to secure the stock come the end of their day (3:00pst).
Please recall, that per our Terms and Conditions, which you acknowledge when you ordered: “In stock, standard, and non-customized item orders usually ship within 1 to 3 business days from the date of the order. Your order may be delayed if your ship to address does not match what your credit card issuer has on file. We verify all addresses for protection against fraud...”
In the future, here are some tips for ordering on-line:
- If you have an urgent order, we will do our best to meet your needs, but please call us first and ask that your order be expedited. With this request, we will assign a dedicated Account Manager to process and fulfill your order to meet or exceed your needs to the extent it is possible. (While we will accept any challenge, making such a request does not guarantee that we’ll always be able to meet your needs.)
- While we expend every effort to process every order promptly, inconsistencies in customer information is the usual cause of delay in processing a new order. We commit to processing new orders in 1-3 business days (Please see our Terms and Conditions), but we do work to process and ship valid orders the same business day whenever possible.
- Any inconsistencies in your payment/ contact information will cause delays so be sure to provide complete and accurate payment and contact information on your order. Any inconsistency with your credit card bank’s account profile will also cause delays. Any typos in your shipping address will additionally cause delivery delays.
- Portable One ships from more than two dozen different warehouses nationwide and in all US time zones in order to help cut down on total delivery time to you. However, it may also delay the initial shipping date by one business day if your order is placed too late in the day to be fulfilled by the warehouse that has your item prior to their local cut off time (Which can be as early as 12:00PM PST).
- As always, should you have any questions or special needs, please call us at 1-800-650-4006.
”
"They know what customer statisfaction is. They were very fast to process my google checkout order and answered every mail within minutes, it was like a chat. They shiped Asus G73JH-A2 in the same day and this product was backorder in nearly all other retailers. Thanks to Scott and others"
“Thank you for your feedback!-Your friends at Portable One”
"Ordered an ASUS U30JC-A1 for my son in college. Easy order process, excellent communications and fast shipping. "
“Thank you for your feedback!-Your friends at Portable One”
"Ordered an Asus G73 A2 from Portable One, and was very happy with the service provided and the sellers communications. I dont think they could have done anything better. Wasnt so happy with Fed Ex leaving my delivery till last on the list (despite my delivery address being literally 2 minutes from their depot) which caused a lot of inconvenience, but hey thats a different story and nothing to do with the guys at Portable One, who were great. The lappy itself is an absolute beast and i love it. Bad company 2 on the highest resolution and graphics settings was chewed up and spat out by this bad boy! Love the lappy, loved the service, thanks to the guys at Portable One. George"
“Thank you for your feedback!-Your friends at Portable One”
"They know what customer statisfaction is. They were very fast to process my international credit card and answered every mail within minutes, it was like a chat. They shiped Asus G73JH in the same day and this product was backorder in nearly all other retailers. Thanks to Scott and others."
“Thank you for your feedback!-Your friends at Portable One”
"These guys are wonderful people to buy from. My entire buying process was hassle free. They even accomodated a 10$ error in payment, on an already slightly discounted price. I had a non flexible delivery date requirement, and they managed it very well. I had been dealing with Scott and the guy was very cooperative. All in all, I highly recommend Portable one."
“Harshalbid271 - Thank you for your feedback!-Your friends at Portable One”
"I never ordered from them before, but would certainly order again. I have nothing but praise for the service I received. I was searching for an ASUS G73JH-A1 notebook and finding it out-of-stock at most online and local retailers. I found one here and called to make sure they had it. The sales rep, Scott, was awesome. They had it for $1644 with no tax, free shipping. I was so excited that I found one, I paid $57 for 2 day shipping. I called at 5:30 pm (TX time) on Wednesday and Scott said he would personally ensure it went out that day on FedEx truck. I received it on Friday about 1pm. This retailer rocks and I feel confident that had they not had it in stock, Scott would have told me and not done the "place the order and then send an email that it is backordered" like some other retailers do. I give them 10 out of 10. If you're looking for an ASUS G73 (or anything else they carry) try these guys first."
“Thank you for your feedback!-Your friends at Portable One|Your Laptop Store”
"I submitted the order and payment on one day. The order was processed and shipped on the same day. That is amazing. What more could you ask. Recieved the computer in perfect, unopened condition. No muss no fuss. I'll be back to this place for any future orders."
“Thank you for your feedback!-Your friends at Portable One|Your Laptop Store”
"I was hesitant to buy from this store at first, but after dealing with them. It was no mistake. I had waited 4 weeks for my Asus G73jh-a2 to come in from another website, but then this store had it in stock and thus I bought from them. the order shipped within 2 hours and came in 5 days via the free shipping! GREAT STORE AND VERY LEGIT!!!"
“Thank you for your feedback!-Your friends at Portable One”
"Bought a Macbook Pro from these guys. Shipping was SUPER fast. I got it within 2 days. Didn't have to pay shipping or tax. Amazing!
They initially had difficulty confirming my credit card info but they were just being cautious. The sales guy was very friendly and helpful.
If I ever need a computer again, I would definitely order from these guys again. Highly recommended."
“Thank you for your feedback!-Your friends at Portable One”
"Have just received my new Sony laptop from PortableOne. This is the third computer I've purchased in 6 years from this company, and I will buy all my future machines from them if possible. PortableOne (and Scott in this case) has given me the best possible shopping experience. Extremely responsive, informative and flexible. I cannot recommend them highly enough."
“Thank you for your feedback!-Your friends at Portable One”
A rep from Portable One, Inc., P1Scott, has responded:
“Thank you for your feedback!-Your friends at Portable One”