"Two Thumbs Up!
They are extremely fast with responses to questions and raise the bar every time with excellent service and expertise.
"

"The quality of customer service from this company is simply amazing. As would be expected, they spent time with me making sure my purchase was ideally suited to my needs. What I found unusual was how well they kept me in the loop after I sent them the money...every step of the way. They went out of their way to make returns simple also. I'm buying from them again!"

"what can i say? this company is Great!!!

the Support is great they always answer you questions fast when you email them and they keep you up to date:)

i ordered the asus 1201n 11/30 for preorderd and they kept me up to date all the way threw till i got it:)

it got shipped as soon as it was in stock 16th and got it the 18th today:) and everything came what i wanted!!

thanks portable/laptopinc!!"

"I ordered a Macbook Pro from Canada, and the experience with Portable One was awesome. Shortly after I placed an order, I received an email from Scott letting me know they had to do some paperwork for it because it was in international order, and gave me a date of which he said they would ship it out overnight. They shipped it out when they said they would, and it came well packaged. Will order from again.

Thanks guys!"

"Ordered a NC10 netbook. Very friendly and helpful customer service, shipped quickly, product came in perfect condition. Would buy from them again, no question."

"I'm completely Out of words, PortableOne Team is just remarkably Professional, Friendly as well, with Great communication, great pricing, great customer care, they would do anything to make their customer extremely happy.

Truly no words can ever describe how amazing their services are like.

Thank you PortableOne"

"If customer service is an artform, then the folks at PortableOne are Master Artists.

I bought 2 computers and 1 netbook from Portable One over the past 18 months. The number of questions I made the sales crew answer could probably get them entered into the Guiness Record Book... yet they always managed to stay friendly and helpful. I can not give Scott and crew nearly enough praise."

"Customer service after the sale is unbelievable! I had a problem with an Asus notebook that was resolved imediately and in a better than expected manner. I have purchased two notebooks from them in the past and will always return for the best in price and the very best in Customer Service! The sales staff are very knowledgeable and pleasant to work with as well."

"I just ordered my second computer from Portable One. I have never had anything but excellent support from them, before, during, and after the sale. They are friendly and knowledgable and it's nice to know I have them there for any followup. They are great folks!"

"One of the best companies I have had the pleasure of dealing with for my online purchases. The level of customer service they have is extraordinary, every question I asked was answered fast and precisely, no beating around the bush. Will recommend these folks to anyone and will definitely shop with them for any of my future laptop purchases. Special shout out to Scott, dude is awesome."

"I must commend Portable One for the excellent service provided when I ordered 2 Sony VAIO laptop computers in June 2009. I was a bit nervous about buying these machines online and also, because I am based in the Caribbean, I was afraid of receiving faulty machines from the US at such a long distance - well overseas, you know. Scott was very good at understanding my uneasiness about the overseas purchase and the fact that I needed to get the choices right for my 2 teenaged daughters. He responded promptly and to the point each time I sent an email query and there were countless of these before I finally made up my mind! Very importantly, Scott was also chatty and tried to suggest what girls might like in laptops, and he did not ever make me feel that I was just a statistic in his day! When my laptops were ordered and finally arrived, one did not start up - panic set in, but I had faith in Scott and Portable One, and emailed Scott immediately. Patrick took over and via several quick email communications, Patrick had identified the problem - I forget the details now but something to do with the op system and Windows version not being in sync. - anyway, once Patrick had worked it out, he knew I had to get a new hard drive. I pleaded for this new drive to be delivered asap, and Portable One responded to this plea. I had my new drive within a few days (better than I expected, having to wait on it in the Caribbean), and my 2 VAIOs have been working very well since. Thanks to Portable One, Scott and Patrick for ensuring that I made the right choices and also did not get left in the cold after delivery.
Forever Grateful Susan. "

"I'm admittedly picky when it comes to notebooks. I heard about Portable One on a laptop forum I read from time to time when trying to find a new device; the comments were all glowing, so I tried the company for myself.

Scott at P1 has been nothing short of wonderful. Their online store's prices are generally reasonable as is when compared to what you'd see from the manufacturer, but he was willing to go the extra mile to sweeten the deal a bit, so to speak, on some fairly high-end machines. Even when I had to return a computer because I wasn't entirely satisfied with it, Scott/P1 was willing to work with me and help me find something else to fill its place.

Their customer service via email and chat was quick and to-the-point, addressing exactly what was asked.

I generally stick to the big, trusted places online -- Amazon, NewEgg, and the like -- but P1 is definitely on my list for any relevant purchases down the line. I have already referred friends and others to Scott for their laptop shopping, and I'll continue to do so.

Buy with confidence!"

"After a long and intense research I wanted to get the cool looking Sony Vaio Z540. After hearing so much good about PortableOne (P1) I placed an order for an Vaio Z540NAB with SSD and clean OS upgrade the 20th of april.
Unfortantly the last one was grabbed the day before but i was promised sony would send new stock within an week. The stock never came and I started to get worried since I needed the notebook badly for an special event by 9th of May.
Scott from P1 did a great job spotting an alternative for me, and he actually found a BETTER alternative for me with the Vaio Z 540NFB, which have a faster CPU and more RAM than the original Z 540NAB I ordered.
The notebook was shipped by Fedex the 1st of May and arrived the 7th of May in Denmark.. well almost! The truck from Fedex had an accident and never showed up at my adress. Fedex told me I could get my packard re-delievered by the 11th of may (since the 8th of may is a hollyday in Denmark) - seriously bad luck! (I still needed the notebook for the 9th of may!) Luckily Fedex custom-service was flexiable and I was able the pick my packard up around 30 km from my adress.
Unfortantly when i opended the packard I noticed the one corner of the Z was not attached properbly. Scott and Patrick offered great support via e-mail, and after some reading in the service-manual of the Z I managed to fix the problem myself and the notebook was ready to use on the 9th of may!
I have now had this notebook for around one month and it has worked PERFECTLY - the machine is simply amazing! The custom OS Image P1 installed on my system is great and the SSD they installed into my system as well is performing like a dream.

I am the type who always has had desktop PC's because I didn't believe notebooks would be powerful enough for my needs (Photoshop and other graphic applications)-but this notebook is just great and works excellent for my highly demanding needs.

I must say I am highly surpriced by P1's fantastic customer service and very fast reply-time. Scott answered my (MANY!) questions within hours (even minuttes!). He also did a great job in finding an alternative Z540 when sony let him down on the NAB-model. Also Patrick guided me beautifully when I should fix my problem.

I will recommend this seller to everyone looking for a notebook and I'm going to be a returning customer."

"Look, it's very simple. PortableOne is the best place to buy a laptop, and it's the best place to have one serviced. The customer service is excellent; it can't be beaten. Me, my family, and my friends have now combined to buy seven laptops from P1. The purchase and customization processes have been as smooth as can be. One of the laptops recently had a problem, and P1 fixed it fast and as cheaply as possible. I have been overwhelmingly impressed with P1. Their products and customization options are very good, and the customer service is simply superb.

Sincerely,

Brian M. in Colorado"

"Portableone has a very nice, easy to talk to customer service. It was almost unbelievable because I never had to wait on the phone or felt like I was going through a maze of automated machines. I received an upgraded Sony Z540 which I love to death and has worked the last few days like a dream. I had a delayed notice on the shipping of the laptop from Sony to Portableone that I had to call and find out about, but they were able to receive the laptop and expedite the shipping so I could receive my laptop on time. I'll have to see if everything works out for the next couple of years, but it's worked out great so far!"