"I do my homework. And with all the gushing about Portable One, I found it hard to believe that my expectations could be surpassed. The folks at Portable One genuinely care about their customers and run an extremely tight ship. Ivan, who seems to be everywhere all the time, was the most responsive individual I've ever purchased anything from. He responded to every query with lightning speed. I bought a new Sony laptop - before it was even available on the Sony website - and was extremely happy with the purchase as well as the upgrades that P1 made possible. When one part of the shipment was screwed up (by Sony, not P1), Ivan immediately fixed it. I strongly encourage you to buy from Portable One. I will be a lifelong customer."

"Portable One is one of the most professional companies - in any industry - I have ever had the pleasure of dealing with. The employee I corresponded with (Ivan) was knowledgeable and courteous, responding to my various email questions promptly within two hours. P1 also offer a two week NQA return policy, which I unfortunately had to take advantage of when my work needs changed and I had to return my W3J. In this matter P1 were again very reliable, suggesting additional models that might better fit my needs, and quickly refunding my money when necessary. They are a model for excellent customer service, and when I purchase my next Asus or need to recommend a reseller, it will certainly be P1."

"The absolute BEST company (and not just in the PC industry) I have ever dealt with. Portable One is the standard by which one should measure how a company should interact with its customer. Prefessional, courteous and rapid communication before, during and after the sale. My interaction with them was through several emails and each one was responded to within an hour by a REAL person, not an automated response. It is my understanding that phone calls are handled the same way. Patrick and Ivan (yes, I know thier names - that's the kind of impression they left on me) were knowledgable, thorough and quick to respond - even after hours (Ivan responded to one of my emails from home - how many companies inspire that level of dedication from their employees?). I ordered an ASUS A8JS (Portable One MX) laptop from them. I placed the order online on Saturday night and on Sunday (yes, SUNDAY) I received a telephone call to confirm my order - from a live person. The following day, I was informed that my order would be delayed because my screen did not pass their testing procedures (stuck pixels) so it was replaced. Incredibly, they actually take the time to unbox your unit and subject it to a battery of tests to make sure you receive your unit in perfect working order. They also added a few things to improve its cooling efficiency like a high efficiency copper heatsink and Silver 5 thermal compound for the CPU. Nice touch. A few days after I placed my order, I decided I wanted to upgrade the hard drive on the laptop. You would think that would be a problem 5 days after you place your order - not with P1. They simply added it to my order and perfomed the upgrade for me - no problem. The following Monday, my laptop arrived and, of course, was perfect. P1 should be your FIRST CHOICE when considering a laptop or laptop accessory online. We've grown accustomed to low expectations when dealing with companies these days, but P1 is a shining example of what an organization that puts the customer first can do to obliterate that perception. As for me, they have a customer for life. I would encourage you to do the same - you will NOT be disappointed."

"If you are seriously considering getting the best, you'd do well to buy from Portable One. As the primary computer buyer for my small business, I really wanted to personally have an extraordinary machine to replace my old unit with one that will likely be viable for years to come. After months of shopping, I came across the many glowing reviews for Portable One. After consulting with Ivan at P1, we decided that the new UXM520 (Dual-core, Trio-View) P1 Laptop would best suit my needs.

Not only is this the best laptop I've ever had, but Portable One's care in preparing this machine shines through in every aspect of its performance. It truly is a remarkable laptop that has become my office/home/on-the-road computer. My UX is everywhere I go, and I've never been happier with a computer purchase than I am with this one.

I just sent a comment to Ivan at P1 via email which reads: "Ivan, Just like every online comment I've read about PortableOne, I'll add my name to the list of people who are thrilled with every aspect of your company. From the equipment available to the after-sale support, you guys are the best!"

I have yet to see another company with such a consistent track record of positive responses. Portable One is the best. Their passion for excellence is obvious from the time you first call them through the sale and after-sale support.

Did I mention that I love my UX?

"

"I ordered ASUS W3J from Portable One and I just want to state my pleasant experience with portable one although it was the holidays season portable one was prompt and friendly in their correspondence. In the future if I need to make an internet order I have Portable One to relay on. I highly recommend Portable One to every one"

"Excellent service. There was an issue with my Asus R1F that I ordered (static from the headphone jack) and Ivan (the owner) personally got involved with to help fix.

They were always extremely responsive and helpful, and I would definitely do business with them again."

"This is probably the best, most accomidating, computer store I've ever encountered. Period.

I purchased a tablet PC from these guys. They had stock when no one else did. They were able to get the unit to me on short notice (I was headed out of town and HAD to have it by a certain day.) The staff there were knowledgeable and friendly... And they were resonably priced.

I guess I'm so used to being dissapointed with online purchasing that I was just plain shocked at how great the experience was.

I can't recomend this place more highly."

"I continue to be impressed with Portable One and the customer service I've recieved from all of their statt (especially Ivan, the owner, who doesn't hesitate to involve himself with customers and pick up the phone on the first ring.) These days it's pretty impressive to be able to get ahold of anything human when dialing a phone number, not with P1!

There were some issues getting ahold of the popular vaio SZ laptop that I wanted (everyone seemed to be out of them.) As this thing was time critical and they hadn't heard back from their distributor, they opted to send me the next model up from their warehouse and sent it overnight!

Unfortuantely the laptop has some minor problems (mostly fit/finish) however they have no problems taking the computer back (I'm going to upgrade to the VAIO AR and get the larger monitor that I really needed for reporting/photography.)

Overall a great experience, I'm sure this will continue as I sort everything out to get ahold of the AR model.

Highly recommended - especially given the alternative Sony customer support!"

"I had an excellent experience with Portable One. My UX-M520 laptop arrived as spec'd, on-time, and in perfect shape. They were very responsive to my questions after the sale and went out of their way to assure I was satisfied. I would definitly purchase from them again!"

"I have bought my past 2 laptops from P1: a Fujistu and the new UX. The P1 staff are unfailingly supportive and prompt in their responses. Having the optional Core Duo 2 technology for the UX processor is a fantastic option, which most ulra-portables do not have; and the screen resolution for the 12.1 screen is amazing; and finally, P1 includes as standard, 2 high-capacity batteries. For business persons who travel alot and need a small, convenient laptop with exceptional battery life, the P1 UX is the first and last choice. And the customer service is second-to-none. Thanks! "

"The people at Portable One are simply great. They helped me in choosing the laptop according to my need and budget. The most important point i observed was, these people really treat their customers as one of the family members. Ordering was very simple and I received my laptop in just three days and shipping was also for free of cost. Before going to Portable One, I checked various retailers. But was extremely satisfied to do business with Portable One. In future if I have to buy any new laptop, Portable One will be my only decision. If any one wants to buy a laptop, Portable One is best retailer to go for."

"Portable One has consistently provided me with the highst qualiy service I could possibly hope for. The purchase was expensive, but well worth the money for the quality of my MXW3V. They have responded quickly with helpful information regarding any technical issues I have had ... at no extra charge! I highly recommend portable one to anyone who wants premium service. If your computer is important, buy it here!"

"I found this company extremely helpful and easy to deal with. When I called to place my order, I spoke to the owner, Ivan. Believe it or not, you get an actual person on the line (often the owner himself) when you call. My computer (a P1 UX) was shipped very quickly, and arrived in perfect condition. I haven't needed to use P1's tech support yet, but I have every reason to believe it will be as friendly and helpful as everything else."

"Excellent product but the most amazing after purchase support. I would buy from no one else based especially on the after purchase support - the best I have encountered through my computer purchases over the years.
ADDITIONAL COMMENT: After the above review I had an intermittent problem with my computer which was hard to track down. Once again I was totally amazed and pleased with the response, this company has the best after purchase support that I have ever encountered on the Internet. No only do they go to the limit for you but they do it in a pleasant, supportive and helpful manner. Absolutely the best!"

"I have been extremely satisfied with the laptop I purchased last year and just bought an external hard drive as an accessory. Portable One has first rate products and services that they provide with unfailing friendliness to the technologically challenged like me. Further they deal with orders and problems with marvelous efficiency and promptness. "