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5/5

2003-06-03

"I bought a laptop and they have been excellent so far."

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5/5

2003-06-01

"Ok, here we go.

I'm 20 and I live Portugal. About 2 months ago I decided to buy a laptop, because I'm in a Informatic degree in University.I saw this fellows, PowerNotebooks.com and their reviews here. Not to talk about the much lesser prices for the same machine that the competion. So I decided, I will buy from these guys. You should understand how nervous I was because I tranfered the money from wire transfer before they sent or even build the computer. After some troubles, for my fault, because I wanted them to ship the computer to a friend of mine in the US so she could bring it to me when she come to Portugal, a few weeks from then. After that all solved, and the amazing, just say, amazing support from these guys, the computer arrived, and OMG, this SAGER 8887 FORCE is a beast. It rulez for all, gaming, and any ohter thing you want from a computer, and this is a laptop! So, from this guys, I just say, they are the best compnay I ever seen in supporting and pricing for this kind of material. I recomend it to everyone, you won't be disapointed, I promise.
My email is ****@**** in case you want any other information about these cool dudes. YOU ROCK!
"

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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-25

"The hardware is fantastic, but the sales and technical support are the real jewel. Donald Stratton of Powernotebooks.com emailed me following the sale of the 8887 system and asked how I liked the system and if he or the company could help with any issues. This is rare in our ship it and forget it market today. It demonstrates complete confidence in your product when you contact the customer after he has received the product. I will recommend Powernotebooks.com to anyone looking for a great company along with great products"

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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
N/A
Overall technical support
N/A
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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5/5

2003-05-23

"This company is wonderful!! My dealings with them were great. Good service and prompt delivery!"

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5/5

2003-05-20

"This is my second purchase of a Sager Notebook from powernotebooks.com. My first notebook purchase was five years ago, and was for myself. I'm happy to say that I have yet to find another laptop in five years that I would trade for my five year old Sager. It's performance still beats all laptops I've seen.

My first order with powernotebooks.com went very smooth and was a nice experience. All my communication with powernotebooks regarding my order gave me the impression that they were genuinely concerned about making sure I was 100% satisfied with the service and product.

Since my purchase of my first notebook, I've ordered accessories a variety of times from powernotebooks.com, and they have all been good experiences. On one occasion, I had given an incorrect address for my order. I contacted powernotebooks about my mistake, but by that time the order had been shipped. They took the time to contact the carrier to insure that it got delivered to the correct address. All of my purchases have been handled with this type of care and attention.

My most recent order was another Sager notebook for a Christmas gift for my father. Despite my late order, they made sure that the laptop was delivered in plenty enough time for Christmas.
A couple of my friends who have also purchased notebooks from powernotebooks.com have also had good experiences. My next notebook purchase will definitely be from powernotebooks.com, although it may be a while due to the still high performance of the original one I purchased from them five years ago.
"

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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
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Web site reliability
Speed of web site
Web site being easy to use
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2003-05-18

"Around the time the notebook was to be shipped, I called powernotebooks to upgrade my shipping. I changed from GROUND to 2 DAY AIR and accepted the new costs. Later that day they called me back, informing me that they would be upgrading my shipping for FREE, upgrading my AC Adapter (they just receieved new ones) and refunding me $16 for an item that had lowered in price. As expected, I received the notebook 2 days after it was shipped. The system is great. I am absolutely satisfied with it. The customer service is outstanding, and I recommend powernotebooks 101%."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
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Web site being easy to use

5/5

2003-05-15

"This is my second laptop that I bought form Powernotebooks and again they have surpassed my expectations for customer service and online ordering. Donald is a pleasure to work with and they go the extra mile to make sure that the customer is comletely satisfied in every way shape and form. I sold my last laptop that I purchased from them to buy a more powerful one. I had a 3 yr extended warranty on it and wanted to transfer it to the new one. They were not sure how to do that but instead of making me do all the leg work, they called and had it transferred to my new one and called me back when it was done. I was shocked. Other companies would not have lifted a finger but Donald and company lifted the whole hand. I wish them success and hope they are around for a long time so I can order my next laptop or upgrade when the desire or need arises. God bless them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-05-08

"I was very pleased with my experience with Powernotebooks.com. From the very start, they were there to answer any of my questions and they were always helpful. The ordering process was fast and very informative. I was given information about my order every time something crucial occurred (billing, shipping, etc). I would highly recommend Powernotebooks.com to anybody that wants/needs a new notebook computer! Powernotebooks.com is by far the best computer company I have had the privilege of purchasing from."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

ak1
5/5

2003-05-06

"Excellent people...sooo friendly.

Got my laptop on time without any problems. I will buy from them again!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
N/A
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-06

"Hey just a quick note to let any users know that these guys were great to work with. The computers they offer are a fantastic alternative to these "brand" name companies.

I just picked up the top of the line Sager NP8887 FORCE with all the goodies, and to get a comparable notebook with Dell would have cost me probably about $2000 more.

Great job guys.

"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-05-03

"I did a fair amount of research and decided on Power to buy my Sager due in part to the ratings on this site and comments from users on the Sager forums. Also in a line item comparison between Power and PC torque Power was a BBB member and PC torque wasn't. It seems like a small thing but it provides for some form of accountability.
As far as the actual mechanics of the purchase everything went as I expected. I was informed via e-mail at every step of shipping and got a follow-up e-mail. I really liked the phone confirmation of purchase before they submitted my credit card.
Would I recommend PowerNotebooks to my friends?
Yes.
Would I buy from them again?
Yes.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-05-02

"The best support bar none! Great prices! Easy to deal with and talk to! They are there for their customers! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-04-30

"My rep Donald Stratton was great. He quickly answered all my questions and gave me his honest advice, even when his advice lead me to a cheaper problem. There were some supply issues with my laptop so it took three weeks to get it. Nevertheless, the experiance was so good that I will shop there agian. The laptop I receieved was much more solid than I expected and I believe money well spent."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-04-29

"Excellent service, its amazing how fast emails are
answered. Upon receiving my computer, the 12V car
adapter was missing, one email to Donald took care
of this, and one was shipped out. It was a pleasure
doing business with powernotebooks. Would highly
recommend them to anyone.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-28

"Sager 8887 Force
Godly Laptop the very best for gaming that i have seen. Alienware Who ? Voodoo Who ? save yourself the $700.Powerbooks.com offer much more than alienware and voodoo, some of which are 80gb hd, radeon 9000 128mb , and the 16.1"screen. Just Some sweet gear that every laptop should have.
Highly recomend the same set up i have. I got the 8887 Force with the 80gb HD upgrade for $700 cheaper then a alienware with less ( just did not get the crazy color ) lol.
All the staff were wonderfull had my laptop in days from the order. Get the cash discount, they are very trustworthy.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service resolving problems
N/A
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use