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5/5

2003-08-19

"Awsome computer. Great support! Friendly Staff. My next computer will be bought here."

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5/5

2003-08-18

"courteous, professional, eager to please, delivered what they promised (and on time)"

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
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5/5

2003-08-16

"this is a sweet running laptop.It's fast and a big big screen and the price was very good"

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site being easy to use
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Speed of web site

5/5

2003-08-15

"Thanks Joel!! PowerNotebooks.com is AWESOME. simply the best customer service out there. Good service and fast shipping! Will definetly do business with again in the future! THANKS!"

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5/5

2003-08-07

"Working with these people is an excellent experience. I strongly recommend researching your options on their website. They are responsive and knowledgable. They make a significant effort to comply with your needs, match your desires with the most economical solution."

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Overall product shipping and delivery process

5/5

2003-08-07

"The computer I just purchased and received from www.powernotebooks.com is great. Their customer service is excellent, and their staff is very friendly and eager to help. I purchased this computer to meet the needs I will have in college such as word processing, using programming tools, image editing, and of course, hardcore gaming. The latter of these things I have already tested and am pleased with the results, especially with the use of the 128MB Radeon Mobility 9000, and the UXGA monitor.

Props to PowerNotebooks for another satisfied customer.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-08-05

"This is a great company. The staff is knowlegable ans courtious. The Sager laptop was very resonably priced and shipped far sooner than the time quoted. I have been buying computers and componants for more than 15 years. I have many horror stories. I am pleased to say that this was one of my most trouble free and pleasurable buying experiences. I have nothing but praise for this company and its' staff.
Jim Whitman
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-08-02

"Powernotebooks.com is the best Laptop seller I have ever bought from. The Sager NP4760 17" is the most beautiful, fast, reliable laptop ever. It's the best laptop I have ever seen and purchased. Thanx to Joel Kleppinger, this product was built and delivered fast. I could'nt be more satisfied with what is out on the market at this time, it's just the best. Thank you Joel and powernotebooks.com. Keep up the great work."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-07-28

"YOU CAN TRUST THIS DEALER!


Powernotebooks.com is great!!!!

I'm a college student (Go Gators!), and school requires a notebook for my program. So I was forced to buy a laptop, that could buy a lot of ramen noodles I might add. I'm also a hardcore gamer and computer user and despite my limited budget still demand performance from my computer.

You should read the article on powernotebooks.com about how notebooks are only really manufactured by 3 companies and the big corporations like dell and sony just repackage notebooks with their special stuff. If you don't believe them go to any mom and pop store that sells notebooks and they will tell you the same thing. Or dig around on the Internet. You can find the corporate sites for Cleevo and Compal out there. Most underdog stores (not dell, sony, etc) get their laptops from a company called Cleevo or Compal. Cleevo is better and they make models for Sony as well as Sager.

I bought a Sager 4060-C (2.4 Ghz, 512 ram, Radeon 9000). After getting the notebook, I was impressed with the quality of the notebook, and it runs all the games I play.

So pros and cons:

Fast and Furious:
-The company is good. Bottomline. No bs, timely replies on e-mails excellent communication. Great Value on products and services.
-Laptop is rocksolid. Runs all the games I play like Battlefield 1942, Jedi Knight 2. Any Direct X 8.1 product runs smooth.
-Powernotebooks.com website is very easy to use. You can select a notebook, configure it, and add shipping all on one page. This feature makes it easy to get a bottomline price, and to compare prices with other notebooks. I didn't see any other company that had an order form as simple and straightforward as powernotebooks.com


Vin Diesel:
-Pricing was slightly higher than that of some other competitors, but not by much, especially when considering product quality and support.
-Puny bag: The bag they give you is better than nothing, but its still only good for basically putting a handle on your notebook.


Bottomline: Best place to buy notebooks online. Money well spent.


"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-07-27

"Donald and CJ were extremely helpful and responsive. Don tried to help save me money, CJ was always instantly responsive. Sager 4670 was worth waiting for production and just what I wanted. I feel very comfortable and confident that if I need them, they will be there. A honest, customer services oriented company. I wish we had more like powerbooks. Recommended without reservation."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-07-25

"I don't really have much to add everyone else has covered it and there great I will buy from them again and would recommend powernotebooks to anyone looking for a laptop..."

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Overall product shipping and delivery process

5/5

2003-07-25

"Originally I purchased a laptop, desktop, flat screen monitor, and printer from an online refurb seller. After three weeks they still had not processed the order. Their "customer service" girl sounded depressed and confused. I canceled the order right away and went searching online for a better company. I read some very positive about Powernotebooks.com and Donald Stratton. When I called the company Donald himself answered the phone. He asked me about my needs in computing and put together an awesome laptop for me, negating the need to purchase all the other equipment mentioned at the top of this message. He was very professional and took all the time I needed. After placing the order everything happened exactly like clockwork according to what he told me, from receiving confirmatory emails to getting the laptop on the day promised. A great buying experience!!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-07-25

"PowerNotebooks.com stood out from the crowd both at eBay and in all my research for a laptop. They far outshined anyone in customer service, personal attention and efficiency. Especially in larger priced purchases you need to be able to trust the seller and these people have proven trustworthy. The products which they sell are very fine and I am very pleased with my purchase."

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Overall product shipping and delivery process

5/5

2003-07-23

"I received great, cheerful, and timely service. This goes for making my original order, a later adjustment to the order, and finally a return I requested after I received my unit. I am happy with my computer and the company I bought it from.

"

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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-23

"I did the bulk of my research at the powernotebooks website as far as which product to buy. Conveniently an inquiry form was available where I could ask more detailed questions.
I received a response via phone the morning of the next business day. I was able to speak to a live person Joel Kleppinger who was able to give me comprehensive answers. He was very knowlegable about laptops. Prior to purchasing a laptop on the web I've visited major stores such as Best Buy,Comp USA, Fry's Electronics, etc... I have spoken to many salesmen and technicians and I have never been able to get straight answers I was looking for. About a week after buying the laptop I recieved a friendly E-mail asking how I was doing and how I liked the laptop. I have never seen such excellent customer service nor did I expect it from an online business. I would definetly purchase my future laptops from powernotebooks.com and surely will recomend them to my friends and collegues.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use