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5/5

2003-02-06

"If you want a very powerful but yet inexpensive notebook, but are also concerned about having great support, you need not look any further than Powernotebooks.com. I can tell you from my experience that these guys care about their customers. In the first week after receiving my new Sager 5660, I decided that I would prefer a different type of LCD screen (the UXGA screen has a coating that allows a wider viewing angle -- but it was too "sparkly" for my taste, so I decided to just step back to the SXGA+)... with no questions asked, the Powernotebooks team and their people at Sager replaced & turned around my machine very quickly. Upon receiving the notebook though, I noticed that there was some kind of damage from shipment (a crack on an edge of the unit), but I didn't have to worry because AGAIN the Powernotebook guys said to just send it back -- and only 4 days later I had a totally fixed, beautiful notebook back in my hands! A+ for the support!!
The machine itself is a joy to use -- in my opinion as an engineer, this has got to be one of the fastest MACHINES out there period, let alone the fastest notebook. The graphics are phenomenal & will make a gamer out of you even if you weren't before! :-) Aesthetically, the 5660 is very slick looking too - a metallic silver with a relatively slim design for such a powerful unit. Finally, the unit has a great cooling system - so good that the bottom of the unit barely even gets warm (as opposed to almost every laptop I've ever owned).
Definitely try Powernotebooks & you'll see for yourself why they have such a high rating!
"

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5/5

2003-02-05

"With the kindnest shown from the very beginning of my buying experience, I should have known that this is a Christain organization. All of the personnel that I dealt with were professional, friendly, helpful. I can't say enough about this company and it's employees. My computer was built, mailed and received in Germany in 4 days. Absolutely incredible!"

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Delivering products damage free
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Being updated on the exact date the delivery was sent
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5/5

2003-02-05

"Excellent products. Excellent fast, efficient, fair) service, by the kindest, warmest, and friendliest people."

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Delivering products on-time
Delivering products damage free
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Variety of brands and products offered
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5/5

2003-02-05

"Couldn't be a more accomodating vendor. A safe bet in the rough world of online ordering."

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5/5

2003-01-30

"It got here much faster than I expected. It works great. The salespeople are friendly and helpful."

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Delivering products damage free
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5/5

2003-01-29

"Excellent, I appreciate their honesty - recently they could so
easily have sold me an accessory for the laptop I purchased through them in the summer last year, but instead they gave me good advice instead.

I use the the Sager NP8880-C
Laptop for computer graphics and cartoon animation and a host of other stuff - a great machine

Peter N Millward
UK

"

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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
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5/5

2003-01-29

"I'm very satisfied with my choice of that company. My PowerPro IV is as I expected, even more! Thanks to Joel!"

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Is consumer focused
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Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ease of ordering online
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5/5

2003-01-28

"PowerNotebooks.com is by far the best online retailer that I have had the pleasure of dealing with. They gave me exactly what I wanted and then some. They even gave me a refund when the price of the cpu drpped without me asking for it.

PowerNotebooks is the best company for customer service hands down.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
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5/5

2003-01-28

"very happy with SERVICE, QUALITY, and the PRODUCT. Shipped everything I asked on the date that i asked for. Plus they called and told asked if it was alright to give me 256mb more ram and $30 off. One word "wow." very impressed...thanks donald."

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Overall web site
Web site being easy to use
Speed of web site
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5/5

2003-01-26

"Excellent purchasing experience! My wife needed a notebook computer for a upcoming travel assignment. I read the reviews here along with seeing the products offered at Powernotebooks.com and decided to make the leap of faith. (of purchasing) I was kept up to date on shipping information. The notebook, a Sager NP5660 was in EXCELLENT condition with all software included. They worked with me to expedite my order and would GLADLY recommend them to anyone wanting one of their products! It is also reassuring that they are a CHRISTIAN company. Based on my experience, Powernotebooks.com is a excellent retailer to purchase from.
Please See my review of the Sager NP5660 at http://www.epinions.com/content_87030533764
"

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
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5/5

2003-01-20

"Purchasing was a pleasure.It was like I was the only customer in the whole department.I got complete attention and all questions were answered promptly"

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Is easy to do business with
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Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
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Web site being easy to use

5/5

2003-01-16

"Outstanding, simply outstanding. This is company is where you go to to purchase your laptop. Top notch assistance (Joel was excellent in assisting me, made me feel very comfortable) in the purchasing process and I received my laptop (Sager 5660) on the day Joel said it would arrive. I was very hesitant about purchasing a laptop online. I attempted to purchase one from Dell. I placed the order and requested send business day delivery. I needed the laptop by a certain date. Dell promised it would be delivered by that day. A few days later the I discovered the order was to be shipped 3-5 day ground and the expected delivery date was after the promised date. I attempted to call the Dell rep but got the automated telephonic run around. AFter about four days of trying to get this reolved, I cancelled my order. I found Powernotebooks.com, did some research and gave them a shot. This is how a company should do business. Make the customer feel comfortable with the purchase and follow up with your promise. Excellent! I will buy from this company again. "

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5/5

2003-01-16

"Friendly service, knowledgeable techsFriendly service, knowledgeable techs, lots of info about the order, great payment options, fast tech help, great price, great product = PowerNotebooks.com.

Companies such as these are a rarity nowadays!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-01-12

"Ordered my laptop via their website after numerous visits to the other top 3 comparing features and pricing.Could not believe the savings that I was about to get through building my own machine with PowerNotebooks.com,I ordered it 3 days before christmas and received it Dec 31.The way it was carefully packed and aligned with thick foam and double boxed was outstanding.They also sent a e-mail follow-up to see if I was pleased with my new computer which I am.If everyone else that sells to the public operated their business like PowerNotebooks does you would not have a need for a Better Business Bureau. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
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mjj
5/5

2003-01-11

"I give them 4 F's
Customer Service - Friendly
Technical knowledge - Fantastic
Shipping - Fast
Product - Fabulous

I am pleased with every step in the process of purchasing my notebook. I have never been this satisfied when dealing with any company.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability