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5/5

2003-01-10

"I ordered a Sager Notebook from PowerNotebooks.com almost three months ago and it still runs great. I use my notebook as a semi-replacement for my troublesome desktop.

The overall service was quick and responsive and great to work with.
"

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5/5

2003-01-10

"This is the third laptop I've gotten from these people. The machine cannot be matched by dell, compaq or any of the larger companies. No pressure sales. appropriate options. Ordered on Jan. 30th and arrived on Jan. 7th.
They had a direct link to UPS to track my order. Have recommended them to others. You guys are awsome.
"

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Overall product shipping and delivery process
Delivering products on-time
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Being updated on the exact date the delivery was sent
Delivering products damage free
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N/A
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
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5/5

2003-01-09

"This company is AWESOME!!
First ordered a notebook from them 8/6/02 and order went smoothely. Unfortunately, through no fault of PowerNotebooks.com, my boss was not happy with his new computer. Even though the 15 day no questions period had passed they went above and beyond and took care of us (my boss now loves his notebook). Just ordered another PowerPro IV:24 M SUPRA which I needed in a hurry and they came through again with exceptional results. Will continue to buy all our new notebooks from them.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process

5/5

2003-01-09

"Man this is a great company, that actually values your business. They double checked through email and by phone to make sure I recieved what I wanted and when I wanted it. Everyone I talked to was wonderful, plus the prices were right on. I would definately buy from them again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
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5/5

2003-01-08

"Everyone at powernotebooks.com I have dealt with was courteous, knowledgeable and efficient. My laptop arrived today in perfect working order and on-time. I would highly recommend this company to anyone interested in buying a laptop."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
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Ability to determine if a product was in-stock real time
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Ease of checking order status
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5/5

2003-01-07

"Excellent communication.
Oustanding team work.
Will purchise from them again.
I am recomending them to anyone.
One of the most painless trasactions I have ever had.
Same for their customer support-excellent.
Absolutely competitive prices.
Unfortunately there are not too many like them.
My compliments to the whole teem and especially to Donald for the timely respond.
E.Donchev
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-01-06

"Love my new laptop, but even if someone had a better price I'd come back to powernotebooks.com to buy again. I thought about getting an Alienware laptop, I do audio, video and high-end graphic work and need the most powerful laptop I can get my hands on, but I didn't want to wait for a month. With less than a week before a trip to Europe, I called them to see if it would be possible to get a laptop prepared and to my front door. Even though they usually have a 3-5 day lead time (far superior to Alienware or some of the big guys even at that), but when they found out about my timeframe, they worked with me and got my notebook shipped out even a day before they promised it. (Which left me the whole weekend to prepare it for travel, instead of half a day.)

Real people to talk to, real customer service (haven't had any trouble with my Sager laptop yet, knock on wood, though), great value.
"

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Being updated on the exact date the delivery was sent
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5/5

2003-01-04

"My story begins about 11:30 PM EST the day after Thanksgiving. I was getting scared I made a bad decision, after ordering a laptop from Alienware. From the reviews I began to read; all was OK, unless you had a problem...then you were hosed. Since I'm an IT pro, and starting a sudden, new project that required a laptop with horsepower, the slow delivery from A-ware also had me concerned. The more I read, the worse it got! Then I read about Powernotebooks.Com…it really seemed too good to be true. By now it was 1:30 AM EST, but I thought I’d send an email to Powernotebooks.Com about their Sager 888E Laptop…so they’d have it early Monday. Imagine my surprise when I received and almost immediate response from Donald! He was still in his office in Nevada. We quickly escalated to a phone conversation, and in short order I knew I had discovered the company I needed. Believe it or not, my new laptop was assembled on shipped on Monday!...with NO extra $ for the rush! How much better could it get?

When I need another box, guess where I’m coming? Feel free to email me at: ****@**** , if you have any further questions. I understand the company has been around longer than “Dell” and is “debt free”. They appear to run their company based on the “Golden Rule”,…and it shows. I wish them the best.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Web site being easy to use
Speed of web site

5/5

2003-01-03

"I am majoring in Computer Animation in college and needed a powerful notebook that was competively priced. Luckily I found out about PowerNotebooks.com and after pricing found they were almost $1000 cheaper than other name brands. I hardly expected the A++ customer service I received, and will continue to do business with them for future mobile computing needs! Did I mention that the computer I ordered is running flawlessly? Good work PowerNotebooks.com!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-01-02

"I was somewhat skeptical in buying a laptop from a small mail-order co., but their professionalism in answering my Qs and prompt responses to my concerns changed my mind. I also researched them extensively and noted that all of their ratings were very high. Now, I am the happy owner of a new Sager from them. I did have a shipping problem w/UPS. My package "fell through the cracks" at the UPS depot and it took several frustrating phone calls to resolve the situation before I received my unit."

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Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-01-01

"PowerNoteBooks.com is absolutely outstanding! After searching for a power adapter for my notebook, I found PowerNoteBooks who went beyond the line of duty to get me the adapter the next day. I placed the order and the next day I received it. Then they even called the next night to verify that it had arrived! They are a great company! If their laptops are as good as their customer service I'll be buying my next laptop from them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-12-29

"I have always purchased items on the internet but I am always frightened by spending large amounts of money on a company I know nothing about. After a lot of research and a visit to resellerratings.com, I decided to give powernotebooks.com a try. Nothing could have prepared me for the outstanding level of service that was afforded me by this company. The computer is amazing, the communication between powernotebooks and myself was superb, and my overall satisfaction is off the scale. I purchased the Sager NP8886-C with all the bells and whistles and I have never been happier. One thing to remember for people who may consider this computer, it is a desktop replacement, you get a lot of horsepower, but at the cost of weight, so be prepared for that. All in all, I can highly recommend this company for anyone interested in purchasing an outstanding system from a company who has not forgotten that the customer comes first!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall technical support
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Web site being easy to use

5/5

2002-12-24

"Was in contact very shortly after order, and got it out the door in no time at all!

Great service so far.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
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5/5

2002-12-24

"Powernotebooks.com is very professional to deal with. I'm very happy with laptop and the service they provide. If you are about to buy a laptop you cannot go wrong if you buy from powernotebooks.com. Good People and Quality products. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-12-21

"Skeptical at first, as so many of the other posts I read were. After several months of searching, reading and emailing their tech support, I finally purchased a Sager NP5650 Ultra and have been in love with the system since. I ordered my notebook from Donald who was very helpful and quick in responding to each of my emails. I have emailed tech support twice and have received timely responses on each occasions. I'm glad I ran accross the comments posted here about Powernotebooks.com or I may have purchased my notebook from Dell (ughh!). I will be back to Donald and crew if I am ever in need of another PC and they will receive all of my referrals. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
N/A
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use