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5/5

2002-12-01

"I'd just like to thank everyone at Powernotebooks.com for the excellent service they gave me, and the profesionalism of Donald, Janet and powernotebooks.com as a whole with this order.

Again many thanks for helping me to sleepless nights whilst playing games at lightning speed with awesome graphics levels.... ;o)
"

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5/5

2002-11-30

"Was quick and prompt! Very easy to deal with and extremely happy with product!"

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5/5

2002-11-27

"Excellent service! Ordering was a snap, and service has been great!"

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5/5

2002-11-26

"I have had the pleasure of dealing with this very professional company, with the purchase of a 8886 sager notebook.

I wanted a notebook that was: up-to-date technology, self contained, ability to power use applications reliable and good value for money with quality, that is where the partnership of sager computers and powernotebooks.com come in to fill my requirements.

Having sent and recieved almost 20 e-mails (asking questions, recieving answers and followups) had convinced me that I had, and still are dealing with honest and reliable company and staff, I wired money internationally (Australia) with complete confidence to purchased my new notebook.

All questions sent via e-mail returned a quick and precise answer,sometimes in minutes of sending.

All information on their websites and e-mails I saw was accurate, I recieved my Sager computer in pristine condition from the other side of the world, with all expectations realised and with complete confidence I have made the right decision.

Thanks to Donald Stratton and the other staff for their help and dedication.
"

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Is consumer focused
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Is committed to quality products and services
Is easy to do business with
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Overall web site
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5/5

2002-11-25

"I originally ordered a Sager 5660, but I thought it was too heavy for what I wanted. Joel helped me through the entire process with fast and friendly service. I eventually got a PowerProIV:14, which is the best laptop I've ever used. This is a great company and I would buy from them again!"

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Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
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Web site reliability

5/5

2002-11-25

"Fast order processing and delivery right on schedule."

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Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
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5/5

2002-11-23

"First Class. I am located in the UK and was a little concerned purchasing a laptop from the USA using the wire transfer method. However this was totally unecessary with Power Notebooks - 100% Safe, Secure and professional.

Donald and his team provide customer care that is faultless I have never experienced such excellent service from any other retailer - Dell, Gateway etc. take note this is how a laptop company should be run.

I would highly recommend Powernotebooks without hesitation. Customers outside the USA can be secure in the knowledge that their international order will receive the same excellent service as US customers receive.

Once you have had your laptop for a week or so Powernotebooks contact you to make sure everything is ok! - How many other laptop companies do that - Not many if any!
"

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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-11-15

"Fast service. Joel Kleppinger made a last minute change to the hard drive on my Sager 8886 for me. I had selected the wrong one that I wanted.
He also changed my delivery method from UPS two-day because UPS Ground was already a two-day trip, this saved me quite a few bucks.
It is now two days later and I already have my laptop. Being that I am a person in the service industry with a large company, I am able to recognize great service, and PowerNotebooks.com as everyone beat!
Great job guys.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

ded
5/5

2002-11-14

"The service is great! I asked Donald to deliver
the notebook in 5-7 days after the order was submitted
(as I was going out of the country), and they did it
exactly in time! Their responses to my emails were very
fast and productive. The quality of hardware is great -
this is the fastest notebook I've worked on so far,
it's been operating smoothly for 2 months without
a single problem. And it is much cheaper than similar
notebooks from well-known brands. Highly recommended!!!
"

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5/5

2002-11-14

"Excellent company to do business with. Great service and unique service followup. High quality product at a fair price. Highly recommend them to anyone..and the laptop is still working."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-11-14

"Professionals. Top service, great products, low prices... That's what I needed and that's what I received :) "

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5/5

2002-11-13

"I was so pleased with the level of service that I recieved at PowerNoteBooks.com. I needed my computer in a hurry, and they worked with me to deliver on-time. The quality is unmatched, and everyone in the office is jelous of my new "super-machine". The entire staff at PowwerNotebooks were great to deal with, especially Donald S. They have a new customer for life.

Erich R.
"

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Overall quality of the company
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Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-11-13

"Great service and very helpful. Enjoyed dealing with this company and they make sure your satisfied."

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5/5

2002-11-11

"Purchasing a laptop from Powernotebooks.com was a five star experience from start to finish. I would buy from them again.

Robert
"

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5/5

2002-11-05

"Hmmmm, Why does this company have such wonderful tech support, and great service??!!!

IT IS BECAUSE THEY ARE A CHRISTIAN COMPANY!!!!

THEIR TRUST IN GOD IS THE REASON THEY ARE SO HELPFUL, TRUSTWORTHY, DEPENDABLE, HONEST, AND AWESOME.

"

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