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5/5

2002-08-03

"Excellant and honest service. I bought their Pentium 4 laptop (which is the same as the Alienware one) and it runs flawlessly. I am very pleased with both the product and customer service from powernotebooks.com."

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5/5

2002-08-03

"Power, price, speed, friendliness. Powernotebooks combines all these features for you. I received my 2.2GHz notebook 2 days only after my order. It is working perfectly and is simultaneously faster and cheaper than all those other Dell and Sony notebooks. One more thing: I have spoken to many company representatives and tech support people in my life but never met any as nice, polite, and helpful as these guys. Not to mention the 5 or 6 emails that kept me continuously updated on the status of my order. I will be getting my next notebooks from them again and will be recommending Powernotebooks to all my friend and colleagues

Konstantinos
"

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Is committed to quality products and services
Is consumer focused
Is trustworthy
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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Making decisions on their own
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5/5

2002-08-01

"Insert superlatives here. Any good thing you can think of, this company is it. I received 5 emails detailing the order reception thru to shipment with tracking number. With out asking. They have a no nonsense, straightforward approach. Their note on mobile vs. desktop cpus sold me. My daughter is now the proud owner of a 2.2ghz laptop. My wife was at freshman orientation at my daughters college and you should have seen the eyebrows go up when she mentioned a 2.2ghz laptop. Furious scribbling ensued when she mentioned powernotebooks.com. I would order from them again without pause. Thanks http://www.powernotebooks.com for a great online purchasing experience!"

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Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
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DaQ
5/5

2002-07-30

"Incredible service. Sales people were friendly and helpful. Delivery was faster than I expected. To sum up, GREAT company. Thnx!"

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Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
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5/5

2002-07-29

"Powernotebooks.com is amazing. I ordered my computer about a week ago, and it arrived a few hours ago. All I had to do was take in out of the box, plug it in, and I was ready to go. The machine is very powerful and very durable. I have installed a lot of things on it already, and everything is running flawless. Also, the staff at Power Notebooks was incredible. I recommend this company to anyone who wants a notebook. The price, power, and friendliness is all there. I am typing this off of the notebook and I do not want to leave it at all. I am speechless on how great everything worked out. Thanks Powernotebooks.com!"

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Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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5/5

2002-07-27

"This is my second laptop from Donald in 2 or 3 years. I was in a pinch to have a new one for a show coming up. He helped me decide on all the options and delivered it sooner than I thought possible.
Great service, great price, what more can I say. Keep up the good work guys!
"

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Pricing of products and services
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Is easy to do business with
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Is committed to quality products and services
Likelihood of customers making future purchases
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5/5

2002-07-24

"powernotebooks.com RULES!!!!!!!!!
No hassle.
Awesome Computer (8880)
Cheap when compared to those "OTHER" places.
Fast/Friendly Service
Won't go any place else after dealing with the people at Powernotebooks.
"

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
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5/5

2002-07-23

"Not being that familiar with computers, I felt at ease asking questions. Don answered my questions thoroughly and thoughtfully. My computer was shipped when he said it would be shipped and arrived when he said it would arrive. It arrived in perfect condition and works wonderfully. How refreshing to deal with people who follow through on their promises!"

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Pricing of products and services
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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Ease of checking order status
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Customer service being trustworthy
Customer service being easy to reach
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Overall web site
Speed of web site
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Web site being easy to use

5/5

2002-07-23

"Very good sales team, I was kept informed at all times. I would definitely buy from powernotebooks.com again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
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5/5

2002-07-22

"The service was excellent from start to finish. I love the Sager laptop and would recommend it my first choice above Dell, Gateway or Toshiba. Win2K installed with no surprises and everything is working flawlessly. "

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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Overall web site
Speed of web site
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Web site being easy to use

5/5

2002-07-20

"The communucation was excellent and exceptionally prompt. Ordering was a breeze along with confirming the order and send them the funds. But most importantly, the product is great, exactly what I expected and more. I haven't had any problems and am enjoying using it. It was packaged securely and safely with everything I wanted. I would highly reccomened the services of Powernotbooks.com to ANYBODY who is looking for a notebook. They have enough selection and expertise to meet any of the average person's needs!"

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Is consumer focused
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Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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Mac
5/5

2002-07-19

"This is going to sound like a commercial, but my buying experience was nothing short of excellent. Don Stratton and his team were supurb. They went out of their way to make my purchase an easy one. I was able to purchase a computer the way I wanted it, at a very good price and timely delivery. I did a lot of research of other marketers of this type of product,but was impressed with the professional stature of PowerNotebooks.com. My personal oppinion is: Don't waste your tme looking elsewhere, just give these fine people a call. "

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Is committed to quality products and services
Is consumer focused
Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
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5/5

2002-07-19

"powerNotebooks.com has a great wonderful staff that helped me with the ordering process.. but they helped me save money.. and had great customer service... but not only are they great with service.. their product is amazing... for what i got it would have been easily over $3,000 dollars.. but it was under $2,000... their products are quality and perform well.. they help you through out the process and kare about you the customer.. whats not there to like about them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
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5/5

2002-07-19

"I have been an avid computer user/programmer since I was about 11 (now 18) and now own a small website design business.As I got ready to head to college, I decided to finally treat myself to the best the industry could offer (that I could pay for!). I did my research and came up with powernotebooks.com's Sager NP8880 ULTRA. What a machine! I tried to match the features at Dell and couldn't even find HALF of the things in the Sager, and it still costed as much. I also need to mention powernotebook.com's support. They are polite and very personal. When I ordered my computer I accidentally clicked the submit form twice and within 2 minutes I was called to confirm that I really wanted two, at 10 o'clock at night! The people are great, the machines are awesome. Bottom line: I couldn't have asked for more."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-07-18

"I am from Canada and looked at many models- especially Dell and Toshiba. Talked to a person on the phone at Dell but on some things it seemed I knew more than them. Started searching the net and came across Powernotebooks.com and Sager. Wrote and spoke to Donald at Powernotebooks-- he replied quickly, was able to evaluate and suggest what I wanted in a notebook. I wanted a laptop for my son who was paying half. He is a gamer, turning 13 and will use it for games, homeschooling and DVD. Ended up buying the Sager 5620 with a couple of modifications. Only glitch was I was tardy and was it possible to get the laptop to my home in Canada before my son's birthday? The UPS site was down, but from emails I could tell that Doanld stayed up very late on July 3rd to work the problem. The end result was the computer was built, sent, and received before my sons birthday! The computer works great (with me nothing ever works or seems easy- but this time it is and was!)- my son is thrilled of course. The other great thing is powernotebook's communications with you- they tell you everything- how to wire, when they recieved the money, when the computer is shipped, here is your invoice, here is how you track your package. Its like your sitting in their office. Coming from Canada- the wiring process was a snap. Sooo.. I would recommend them for sure.
Kevin
"

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