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5/5

2002-09-11

"Truly the best onilne reseller ever...

The prices: astounding
The products, the selection: wow
The people, the service: quick and friendly (even into the dead hours of the evening :D)

powernotebooks.com is great...

I ordered the Sager NP8880-C (but with some of the parts upped)...

Instantly service began, with a flurry of e-mails going back and forth concerning the status of my order right up to the timer (even after) the laptop was delivered (which was almost 2 weeks with 2nd Day Air)...I was mostly in contact with Donald. That guy...he doesn't sleep (like me:D).

OMG...and here's what I got:

Sager NP8880-C
NO Toshiba 2.0GB PCMCIA HDD:,
15.7" SXGA TFT Active Matrix w/ATI Mobility Radeon 7500 w/64MB DDR,
Built-in TV Tuner w/Remote,
2.0GHz Intel Pentium® 4 Processor w/512k L2 Cache - 400MHz System Bus Speed,
40.0GB Ultra ATA/100 Hard Drive,
NO Secondary HDD for Modular Bay,
512MB (1 DIMM) PC2100 DDR Memory,
Detachable MP3 Player w/32MB SD Memory,
Combo 8X DVD/8x8x24 CD-RW w/Softwares,
NO Second ROM Drive for Modular Bay:,
Built-in 3.5" 1.44MB Floppy Disk Drive,
Built-in 56k V.90 Data/Fax Modem,
Built-in 10/100BaseT Ethernet w/RJ-45 Jack,
NO Wireless Networking:,
Built-in IEEE 1394 (Firewire),
Smart Li-ion Battery,
Windows XP Professional,
Productivity Software Bundle,
NO Microsoft Office XP Software:,
Full Range Auto Switching AC Adapter,
NO Car Adapter:,
NO Port Replicator:,
NO External Numeric Keypad:,
Standard Carrying Case,
1-Year Parts and Labor, Lifetime Telephone Technical Support,

UPS 2nd Day Air

Total order = $2,235.90 (read on)

This same but "worse" configuration at Dell/Toshiba costs about $1500 more...*sigh*...what's in a name...

Anyway, I ended up NOT paying the $2,235.90!!! The price went down (I'm guessing due to technology getting better stuff or something)...and these people were nice enough to lower the price to $2,133.33. What kind of company does that? Lower the price of a an already lowcost product?!?! POWERNOTEBOOKS.COM!! Amazing...over $100 off....and the thing is is that I paid by credit card...if I had paid by PayPal check I would have had an ADDITIONAL 2.5% taken off. BAM!

And now I have this laptop...and I love it...it's a bit on the heavy side, but eh, it's extremely manageable...and I'm a weakling!
"

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5/5

2002-09-11

"Usually I do not make any reviews, but looking for a laptop I found the reseller site and it really worked. I found powernotebooks, sent some mail and they were calling from Nevada to San Juan, Puerto Rico. It is the best place to get some really cost-features on a laptop. The Sager is a Mercedes Benz, comparing to Dell, Gateway, which pays lots of commercials and the customer has to finance the expense. Call or mail Donald Stratton.

Regards
José Tous
"

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5/5

2002-09-10

"I usually dont do reviews becuase there always seems to be a problem with my orders from Online stores But this is an exception. This has to be the best online store for Notebooks in the World!! You can believe these reviews. The staff was extremely friendly, helpful and quick to respond to any questions I had. My Laptop was shipped in safe packaging and works Great!!. I paid 800-1000 less than I would have for the same features if I did not happen upon their website. The computer seems to be better than any Laptop I have seen in this price range. This company is a class act with great people. Highly reccomended if you are looking for a new High end laptop with great support and great prices for the features offered."

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dd
5/5

2002-09-07

"I just wanted to take a moment and thank Donald Sratton and staff for the GREAT service Powernotebooks.com provided me when purchasing my SAGER notebook. Donald Stratton gave me the absolute BEST service I have ever experienced both in a store or website!! Their customer service is second to NONE!

After my notebook was built, (only about 3 or 4 days) I had to change my shipping address from an overseas location to a stateside address to meet a last minute schedule change on my part. All I had to do is email Donald and he hooked me up! My notebook was redirected and was at my stateside address EXACTLY when he said it would be, the shipping charges were reduced and refunded promptly.

This computer ROCKS!!! Its performance is better then anything I’ve ever touched! There are many websites that sell junk and want your money only, This Company actually cares for their customers, and they WANT you to be happy. Donald even wrote me a couple times after the scheduled arrival date to make sure I had my notebook and it was working correctly.

Your service Rules! This computer Rules! Anyone out there who may be skeptical of the SAGER name because it’s not that well known?? Don’t be, if you buy it from Powernotebooks.com, they’ll make sure you’re happy!

I WILL do business with this company again. Thanks again to Donald and the whole staff there at Powernotebooks.com

Dennis
"

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5/5

2002-09-05

"PowerNotebooks.com sold me the exact laptop configuration I requested at a competitive price. It shipped promptly and arrived in good shape."

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5/5

2002-09-03

"I am usually wary of resellers but was pleasantly surprised when I found the prices at PowerNotebooks.com to be lower than the original manufacturer, Sager. On top of that I had certain peculiar needs vis a vis shipping and accessories that were denied by the mafucturers but met by PowerNotebooks.

Donald and his staff more than met my expectations and are highly recommended. I was surprised to find almost instant replies to questions and requests that I mailed in. They went out of their way to help me get a good price and a great laptop. I even got good service from the manufaturer by calling the service agents dedicated to PowerNotebooks!!

Highly recommended!!! and I look fwd to a long relationship with these guys...
"

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5/5

2002-08-31

"This company is unbelievable! As the usually story goes I was very sckeptical about this 10 for 10. I mean c'mon not even the best can't get a perfect? I was wrong. Donald and his team were very patient with the many questions that I had. And to top it off I would almost get instantanous(sp?) responses from Donald. Even though I emailed him around 10 or 11 at night. I mean...Wow that is service second to none.
As for my brand new Sager 5620-s, this thing is a beast. The only down side is that its hot and heavy. But I gladly takes these drawbacks for the powerful machine. Again thank you sager and Powernotebooks.com for a great product and an even greater service. My hats are off to you. Expect more purchases from me!
"

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5/5

2002-08-29

"Okay to start off, i NEVER write comments about business companies, cause i don't care about how they do their business at all, but Powernotebooks.com...they are perhaps THE best computer company out there and I do not care if this helps their business or not, but their service has compelled me to write a flurry a comments.

1. I ordered a 2.4 ghz, Sager NP 8880 Supra, the top of the line at their company, which is just simply amazing, you knwo what tho? Donald Stratton, E-mailed me a couple of days later informing that they upgraded me from a 2.4 ghz to a 2.6 ghz INtel Processor. FREE OF CHARGE. That amzed me right there.

THeir tech support is personal, quick, reliable and again Donald is amazing, I think i exchanged 10-15 e-mails with him, with him answering every question of mine from where is the notebook lock to if the notebook supports DUAL monitor, which it does.

The packaging is safe and reliable, it arrived on time with little or no complications, i did not have one of my hard-drives partioned, but i spoke to donald and tech support whom e-mailed me the next morning with specific instructions with step by step processes to show me how to format and partition

WOuld u like ot know what service is? Powernotebooks.com. I e-mailed donald for a question about payment, he called me in 3 mins after that to discuss a payment method,

SOon after that I e-mailed him again about a comptuer question, 10 mins later, another e-mail came from Donald, *THe Man Does Not Sleep...*

This company is Perfect in every way, *NOTE* mY notebook is cheaper and BETTER than most desktops and notebooks out there. who out there has a 2.6 ghz notebook today? NOT MANY! I wholeheartedly support Powernotebooks.com and I will return for future purchases and recommend to everyone i know,
"

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5/5

2002-08-27

"GENERAL: PowerNotebooks is practically perfect in every way! I reccomend it as an overseas customer.
ORDERING: Quick, nice and easy. Staff is extremely helpful and see to the details to please customer in every detail. Package came on time in perfect condition. Very flexible about shipping method (unlike some other companies that have fixed carriers). That's extremely critical for customers from outside US.
WEB PAGE: Easy to follow, possibility to customize the system in easy way with instant price update.
PRICING: Very competitive. Normally SAGER has moderate prices, but PowerNotebooks have more cash discount.
TECH SUPPORT: Handled by manufacturer (SAGER) in reliable way. Requests answered within 1 business day.
PRODUCTS: Great machines for everybody! SAGER 8880 replaces desktop.
BOTTOM LINE: They are the best and I will always return to them for future purchases.
"

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Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-08-26

"Dealing with powernotebooks.com was a great experiance all around. I originally ordered a computer that I had custom built instead of upgrading a sale model. The next day, someone from powernotebooks.com called me to say that I could get the exact same computer for $100 less if I started from the sale model. When I asked a few technical questions, I was referred to Donald, who answered every question with detail and clarity. My computer arrived when I was told it would, and I've been in love with it ever since. I ordered the Sager NP 8880 with 2.4 GHz, 1024 RAM, 40 GB hard drive, a DVD/CDRW, another cd drive, and some other bonuses. Donald told me that this computer was raw power, and he's absolutely right. I can play a game on a CD while listening to music on the other CD drive, then Alt+Tab to Windows and start playing with Photoshop 7, all with no slow-down. A minimal amount of software came installed on the computer, which was a big selling point for me. The price of this PC was also much less than those that I found on sites like Gateway and Dell, and even Alienware (which I had originally planned to buy from). Find and buy the laptop of your dreams on this site. I wouldn't do it any other way."

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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-08-23

"One of the best, well, actually the best deal for notebook PC I've found on the net! Add that to their perfect 10 ratings, that's purchasing confidence for me. Thanks to all at Powernotebooks.com!"

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5/5

2002-08-23

"Boy, where do I start? There are so many good things to say about PowerNotebooks. I spent about 6 months configuring laptops on various companies' websites, but found I was always having to compromise on something, such as video memory, system memory or processing speed. Now, I know when you get above 1 ghz, the speed doesn't really matter for most things most people do. However, I wanted an ego trip. :) I found it in the Sager NP8880-Supra, and I didn't have to compromise on anything I wanted. Best of all, it was cheaper than anything out there, and PowerNotebooks has a perfect 10.

But, I was still apprehensive. That's a lot of money to trust to someone. After reading all the comments posted here and on the forums, I decided to go for it. I requested on the site that someone at PowerNotebooks contact me. I disconnected from the net, leaned back and the phone rang. Yes, the response was that fast. Wow! I thought I'd have to wait at least a couple of hours.

Donald was very friendly and answered all my questions, even suggesting a way to fix the problems with my desktop system. Talking with him, I could tell he had a real enthusiasm about the product he was selling (and using). I decided to order the next week when I got paid and my savings would finally be sufficient to pay for it.

I called them Tuesday, the 13th, and someone picked up after the first ring. Whoa. The woman informed me that Donald was out of the building and that he would call me back, or I could go ahead and order from someone else. I elected to have Donald call me back.

When he did, he treated me like he wanted to know me as a friend, not as just another customer to hurry through the order. I knew exactly what I wanted, so that didn't take long. I ordered it and promised to wire the money first thing the next morning when my bank opened. He took me at my word and ordered the laptop. Now how many companies would take the word of a 19 year old girl, even a serious-minded one? I needed the PC by Saturday morning, when I would be leaving on a trip and Donald was able to get it to me Friday morning.

Ooh, now that I've had it almost a week, I can tell you this baby is a screamer! Everyone I know is jealous, from the computer-illiterate friend to the tech-head with several home-built computers. The screen is so big and so clear that looking at my desktop monitor makes me think my eyes are getting worse. All the programs that would grind my 1.3ghz desktop to a halt barely registers on the laptop.

I'm so glad I ordered this computer from this company. I have no doubt that if I am ever in need of assistance with this computer, I will get it. And since I'm now completely sold on the whole laptop idea, every computer I buy in the future will be from PowerNotebooks.

If you want to hear this straight from the horse's mouth, so to speak, email me at ****@****.
"

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Delivering products damage free
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N/A
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5/5

2002-08-22

"Bought a laptop from them for development. Donald was able to answer my questions about the product and showed interest in the use of Linux on it. He even was able to tell me what to look out for with Linux. A follow up email to see how I like the product was a very nice touch."

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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-08-21

"Bought the computer on a Tuesday(needed it for Saturday travel) and it arrived Thursday morning giving me plenty of time to load it up. Donald at powernotebooks was quite helpful answering my initial questions and exiditing my order to ensure quick shipment.

The notebook (Sager NP8880) is top of the line all the way at a fraction of the cost of the big brands.

I would highly recommend dealing with powernotebooks and Sager brand.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-08-21

"I had read on teh boards about these guys. I ordered a Sager notebook. I was just going to order directly from Sages themselves, but somehow powernotebooks has even lower prices than they do!

The support was great, even before I sent money. I had a ton of annoying questions for them, but they handled them without complaint.
Awesome!
"

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