"I, Neil Managaniello, recently purchased a personal computer, PC, from PowerNotebooks.com. I had some idea what I wanted from the system information I had from another PC. The other PC was at best problematic from iBuypower.com I got just the year before. The sales person Donald Stratton was very helpful in fine-tuning the information I had from the older computer to the better running systems. To date I have no complaints about the system I got from PowerNotebook.com, which I have had for a month, unlike the never ending problems I got from iBuypower.com.
The iBuypower.com experience was an exercise in frustration. Before the computer got to my home I was told it was on backorder for 4 months, I thought “Ok. It is understandable”. After I did get it home I loaded some old games I had enjoyed to see what the graphics would be like. After installing 3 games , they would play for a little while then the screen displayed vertical lines. I thought “Ok. It is understandable, maybe something got snapped in shipment”. I called tech support…my mistake. After talking to tech support on a few occasions and having the PC from iBuypower.com sent back on my dime to the company twice, I still had an unreliable computer. Trying to explain the problem one tech support person told me to “Go find someone who knows what they are doing”. When I persisted, they claim phone difficulties and hung up on me. Talking to a supervisor is useless with this company they are even more apathetic then the tech support staff.
I had someone local look at it and got another monitor to test all possibilities. The only conclusion with independent verification from the local computer store is that iBuypower.com sent me a computer with a bad motherboard. I asked for a replacement they refused, I asked for my money back they refused. I find iBuypower.com interaction and response to tech support unacceptable in any sense of ethical or commercial common sense. What you should do if you encounter ibuypower.com, easy, run in the other direction and pick up a quality computer from PowerNotebooks.com, from people that back-up their product and care about build a relationship with customers over the quick buck.
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"Powernotebooks.com is a top notch company. I ended up having to return a system to them due to an incompatibility in the system itself that had nothing to do with Powernotebooks.com. Along the whole way, they were professional with all communications and extremely helpful and punctual. They made me feel as though I were their only customer. Definitely a reputable place to shop! Amazing! A++"
"What can I say. Donald and PowerNotebooks.com are awesome.
I just received my third laptop from them and it is fantastic. Just as before, Donald called me after I placed my order to make sure I was satisfied with the configuration. His recommendations were spot on and well worth it.
I highly recommend Powernotebooks.com to anyone looking for a custom laptop."
"Powernotebooks.com has some of the best pricing I've found for quality laptops. Their team is dedicated and attentive, I've never seen an email go more than a day without a response from them. I recently finished purchasing my second laptop from them and on both occasions it was a pleasure. They bent over backwards attempting to accommodate my requests and particular shipping needs. I always ask for Don... "
"I love my notebook!! These guys were amazing. Helpful every step of the way and extremely knowledgeable.
Looking for a serious laptop without the hassle of who to buy from? Just stop here with these guys!"
"I would recommend PowerNotebooks.com to anyone. They have a great selection of notebooks that can meet any need you have. Their customer service was probably the best I've ever experienced. I will definitely be shopping here again the next time I need a notebook. Thanks!"
"I ordered a laptop tweaked for music production and I requested for it to be expedited since I need the laptop for my work (old laptop broke down). My original choice was a Sager but, they immediately called me letting me know Sagers' earliest shipping would be in 2 weeks. They talked me through my other options and even helped me tweak my laptop better for my needs! I ended up getting an Asus with much better specs but for a couple hundred dollars less than my first Sager choice! My laptop arrived in 3 days! Everything about this company is topnotch, customer service, support, fast shipping, and superb laptop build quality! I would definitely recommend this company 5/5!!
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"You won't be disappointed with any purchases made from PowerNotebooks.com We have used them for both high end laptops and mid-range laptops. Regardless of the amount of your purchase, you will always be treated with the utmost courtesy and professionalism.
We have tried other resellers. PowerNotebooks.com beats them all, hands down,in attention to detail, customer service and overall satisfaction."
"I ordered an Asus Laptop from powernotebooks.com and I'm very pleased with the result. I was assisted by Donald Stratton, who was both professional and helpful. I chose fee shipping and the laptop arrived just a few days later. The laptop performs wonderfully and I have had no issues with it. I was also instructed by Donald that if I wanted to upgrade later on (harddrive, processor, etc.) that it wouldn't be a problem. I looked all over for a trustworthy company that could offer a good deal and powernotebooks.com was able to provide both. I highly recommend the company to anyone looking for a new laptop."
"I just wanted to drop a note to say that purchasing my ASUS G53JW-SSD from PowerNotebooks.com was one of the easiest and quickest transactions I have ever experienced in purchasing a machine! I've been reading horror stories on several forums where people have been waiting weeks to get their ASUS G53 shiped to them. PowerNotebooks.com got mine in my hands in LESS THAN A WEEK! I definitely recommend PowerNotebooks.com to everyone that is looking for a new laptop. Thank you to PowerNotebooks.com for making this purchase such a simple task!"
"A lot of companies talk about their commitment to customer service but Powernotebooks.com are the real deal. Their communication and follow up are superlative. I got a good product at a good price and would unhesitatingly recommend this vendor.
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" I guess that this is a review of both the notebook and the retailer . First for Power Notebooks . I can' say enough about the quality of service from Donald who is both the owner and salesman in this case .
He answered all of my questions via email in probably the most expeditious manner that I've every experienced in my 62 years of life . The Asus G73SW-3DE was customized ( Intel 120GB SSD boot drive with a clean install of Windows 7 64-bit ) and they shipped it out the next day as promised and it arrived on the 21st via free ground shipping .
The Asus G73SW-3DE was very carefully packed and was a snap to unpack and setup ( except for the hours of file migration that I have to do from my old Dell Inspiron 9300 ) . It's by far the fastest , meanest notebook on the block right now ( at least from my experience ) . I mean 14 seconds startup or reboot time , it's a rocket .
Summing up , I have only good things to say about my new notebook and especially about Donald and his crew at Power Notebooks . A five star retailer in my book .
Disclaimer : I have nothing whatsoever to do with either Asus or Power Notebooks . I hadn't even heard of either just a few weeks ago when my Dell bit the dust and had to be replaced ."
"Wow! That about sums up my experience with PowerNotebooks, the staff is wonderful and experienced in customer care and support.
I first ordered the brand new Asus Sandy Bridge from Donald and the day it was delivered Intel announced the problem with the chipset! I called Donald and we discussed my options and after 3 days I decided to send it back and get the Asus G73SW-3DE. I couldn't be happier with my new laptop and the support I received from Donald and the entire staff at PowerNotebooks. I highly recommend this reseller to anyone in the market for a new computer."
" Stay away! Save yourself the trouble. They falsely advertise price match policy. After already having purchased a Sager NP8130 for $1404.44 from them, I found a cheaper price of $1369.00 at LPC-Digital.com the FOLLOWING DAY. I asked Donald to match the price, he refused on the insane grounds that 1) they have been in business longer (what?), 2) they have 24/7 support (what does this have to do with price matching?), and 3) they have an A+ with BBB (say again?).
Notice Donald did not quote a written formal price match policy. Donald makes it up along the way. It's an arbitrary and ad hoc price match policy at best and a fraudulent one at worst. Do yourself run away from this company.
I asked for a full refund of $1404.44 early in the morning on 03/16/11. At the end of that day, I still did not receive a refund. It took me a maximum of 15 minutes to transfer my money from my account to theirs. I asked Donald to expedite my request. He responded by stating that, "we can’t just drop what we are doing to drive an hour’s round trip to the bank to do the transfer." Wait. What?
I still have not received my money today, 03.17.11. If I don't get by the end of week, I'm calling the cops. What a headache. "
"I have been a powernotebooks customer for around 6 years. I have purchased 3 notebooks from them and am very pleased with their service and their pesonal attention to my specific needs. I did have one hardware issue on a newer comp and they promptly shipped me the replacement part with no hassles, no cost.
I intend to continue to use them for my personal use and I highly recommend them for my work programs and my personal friends."