"Excellent and superior customer service: took the time to find out exactly what I use and need, then made suggestions based on my personal interests. I bought 2 laptops at the same time; 1 for my husband and myself. We have experienced minor problems with each, but have had no trouble getting hold of tech support and/or the sales rep to get issues resolved. Fast, friendly support and absolutely no hassles. I would buy again. I have recommended to all my friends and family. If you need a laptop, this is the place to do business."
" PowerNotebooks was recommended to me by one of my fellow inspectors. We use our laptops extensively, and depend on them for our livelyhood on the road all over the country for generating reports, storing codes for refinery inspections, storing and enhancing photos, personal and business email correspondence, and personal and business bookkeeping and finance tracking, as well as our contacts.
I really appreciate the way that I was dealt with. Donald Stratton, my sales rep, was most helpful, and took the time to explain anything that I was unclear about. He kept me well informed of the progress of my order during the brief wait for my computer to be delivered. It was delivered right on time, with everything necessary for me to get up and running again with a minimum of effort. I've had several of my fellow inspectors inquire about my laptop since I had received it. The black cabinet is eyecatching, and very handsome indeed. This was a bonus for me, because I was mainly interested in functionality, and dependability. The 3 year parts and labor warranty, and the 24 hour tech support were a welcome relief for me. There was only one minor issue that I had with it; there were only 3 USB ports and they were all located on the front right corner of the cabinet adjacent to the DVD burner door. This can be problimatic when burning a lot of discs and using external hard drives which I have to do. However, it can be worked around with an extension and additional USB jacks. The other pluses more than make up for this small item.
I'm glad that I invested in a PowerNotebook. One more thing. I didn't get a hard drive loaded with a bunch of useless trial programs and popups that drive you nuts trying to get them uninstalled completely, and I particularly liked that. Donald and I discussed my software needs and wants, and I received exactly what we discussed. It was a pleasure dealing with Donald, and I am enjoying my PowerPro Notebook.
Oran Owens "
"Decide to go with powernotebooks.com because of their excellent resellerrating.com rating. Instead of ordering online I decided to call the order in because I had some questions. One ring. I get a live receptionist! We spent a few minutes talking about the "weather" then she transferred me to Donald. The laptop is for my son when he goes to art college, so I wanted to make sure he got what he needed. Donald was most helpful. We received the the laptop when they said we would! The Laptop is great! So is the warranty...3 years parts and labor on the PowerPro P 12:15. This spec would have cost several hundreds of dollars more elsewhere. Customer service and products are Outstanding!
We'll be back again!"
"Amazing customer service, fast response time(even late at night sometimes!). If every business were run like this life would be much simpler and worry free. "
"Unbeatable customer service -- from the owner of the company no less who dealt with me personally. I am active duty military and in the middle of a PCS Donald ensured I would get my laptop in time to travel with me. Not to mention that I got a top of the line notebook, customized with WIndows XP, and a 3 year warranty. Would order again from them in a heartbeat!"
"Ordered a Sager NP5796 notebook computer from Powernotebooks.com 07/24/08. The order was a little unusual in that Powernotebooks wanted the entire amount wired to them before they would confirm the order. I was apprehensive about this even though Sager and Powernotebooks both check OK with the Better Business Bureau. In this case my apprehension was unjustified. The evening of July 24 I received a ship date of July 29. The computer actually shipped just before or just after midnight (morning of 29th) with the correct notification on July 29. Sager is in the LA area and I am in NC. The computer arrived by UPS the afternoon of August 1. I was impressed.
The 17" notebook computer has the latest components including a P9500 45nm Intel processor, 4GB DDR3 memory, a 9800M GT NVidia Video card and a 320GB 7200 RPM hard drive. Dell or HP probably will not have a computer like this available for weeks.
The fit and finish are excellent. The computer fired up and ran error free using the preinstalled Vista 64 bit OS. I have had no problem with the computer as delivered.
When I tried to install XP 32 bit to make the computer a dual boot system I did find that I had to install Vista 64 bit in partition C and then move the content of this partition because of what seems to be an addressing problem in the video card driver. This was not due to any hardware problem but a driver problem. I found the workaround in less than a day. Sager is aware of the problem.
I have called Sager support with a technical question 3 times and all 3 times a real technician answered within a minute. Each of the 3 technicians seemed courteous and competent. During the ordering process my Powernotebook representative answered every email within a few hours and actually followed up after delivery to check if everything was OK.
After having the computer for 5 days I am completely satisfied and expect my satisfaction will continue. I recommend these companies.
I will follow up this review as soon as I find fault with the hardware, supplied software or service.
"
"Powernotebooks.com has been around for years, I know this because I bought my first laptop from them back in 02. The same individual that was so helpful back in 02 was there when I recently purchased my new laptop. He provided the same level of customer service, if not better than I had in 2002. When customizing my laptop he actually suggested less expensive hardware and then told me the reason why it was a better buy! Lets see the big companies do that. Finally, I needed the laptop ASAP, and in under a day he had it built, broken in, and ready to ship. The entire time I was receiving emails about its status, and a call when ready to ship. Excellent customer service, and award winning products."
"Awesome service. Problems on backorders. Out of their control, but kept me informed every step of the way.. polite and professional. Great company to do business with. Not to mention the product they provide. Superior quality and prices that can't be touched anywhere else. Technical support that speaks English.. I can actually understand them.. really refreshing. I will buy here again."
"I had a great experience purchasing a laptop from PowerNotebooks.com. I needed the laptop right away and the customer service (Donald Stratton) was able to help me with everything. I had a couple of questions after I received the laptop and the 24/7 tech support was very helpful. Overall this transaction was 10 out of 10"
"I ordered the NP2092 and I am very satisfied. Donald was a great help in the ordering the process. If you want quick service and quality support, avoid the the well known multinational brands, and buy from powernotebooks."
"Simply amazing. Ordered the Sager NP5796 and couldn't be happier. Donald (Paladin) was very helpful throughout the purchasing process. He was very cooperative as I kept making many changes to my order (lol). Everything came as expected. They really are here to serve you. E-mails are very fast and response times are awesome. They always answer their phones. Rest assured you will have great customer support with your product. A++++"
"After exhaustively researching 15 laptop vendors (Dell, Alienware, HP, Voodoo, Gateway, etc.), I chose a Sager NP9262 as the best and most cost-effective high-end laptop. I then looked at the sellers of this laptop on ResellerRatings.com, and I chose PowerNotebooks.com as the best one.
I contacted Donald Stratton at PowerNotebooks, who was very knowledgeable and answered my many questions in numerous e-mails. I made my final decision (17" 1920x1200 widescreen, Intel Core2 Quad Q9450 processor, dual NVIDIA GeForce 8800M GTX in SLI, a TV card, 3 hard drives, and Vista Ultimate 64-bit) and ordered it on July 1st. It was delivered on July 14th as specified, and I have been using it almost a week. I had to install Vista Ultimate 32-bit and make a dual-boot system in order to play some older games, but this turned out to be easily done (although I did have to go into the BIOS to change the order of boot devices).
I love this machine (I was previously using an IBM ThinkPad T20, so you can see why), and I have no reservations about strongly recommending PowerNotebooks.com."
"Powernotebooks.com has superb customer service, professionalism, and the best prices. They all went out of their way to get me my laptop fast, even Donald the owner called me to make sure I was all set. Why would anyone buy a computer from a major brand (Dell, Toshiba, etc.) with stuff they don't want. I certainly would recommend this company to all my friends and Family. Thank you!!!"
"It's a good machine. I like it."
"Great company, have had great experience with them in the past and will continue to buy from Powernotebooks.com in the future. Have recommended this company to friends before and they have never had any issues with this company.
One last thing to note is they can still remain competitive even with the companies they resell laptops from, price is either the same or lower on all computers that I have compared."