"Ordered on Sunday and received it the Thursday of that week. Amazing email service, keeps you updated every step of the way. Surprised it reached my doorstep so fast, ridiculously good ship times. The laptop works excellently so far. The NP5791 runs games maxed out including World in Conflict, which looks beautifully with all the graphics turned up to high. Great company to do business with."
"PowerNotebooks.com is by far the best company I have ever had the pleasure to work with. They are extremely knowledgeable, pleasant, and really care about customer service!!! I received my new laptop in such a short period of time and cannot be more pleased with it! It is very sleek and all my co-workers wanted one just like it when they saw me open it. I can't imagine why anyone would purchase from anyone else. Thanks so much!!! You are the best! Most Satisfied Customer."
"*Updated - 10/7/2010*
After over 3 years of heavy abuse on my part, my first Sager notebook (originally purchased from Powernotebooks.com in August 2007; order reviewed further down) finally gave out on me (dead GFX card - nVidia GeForce Go 7950 GTX). Having been extremely pleased with the quality of that machine, and the excellent service from Powernotebooks.com in the past, I placed an order on September 25th for a new Sager NP8850.
My new computer was built and shipped within a week, thanks to Donald's gracious offer to expedite shipping after learning of my predicament, arriving in perfect condition and exactly as specified. Once again, no dead pixels despite my gambling on not taking out dead pixel insurance.
The new machine is working great- it's a joy to run StarCraft II and Civ 5 at absolute maximum graphics settings with no noticeable drop in FPS. I've only had this computer for a few days so far, but if my first Sager is any predictor I'm looking forward to another great experience. The old machine lasted for over 3 years, longer than any big name computer I've ever owned, and was purchased at a fraction of the price of a comparable Dell or Alienware. I beat the hell out of that machine over the years, and despite it all I was still able to run resource-intensive new release games at decent graphics settings up until the end; in fact, I was playing StarCraft II on it when the graphics card finally burnt out on me. If I'd had the inclination to replace the card, I probably could've kept using that machine for another year at least.
In summary, Powernotebooks.com sells a quality product at an extremely competitive price (the lowest I've been able to find online), with excellent customer service to boot. Frankly I don't know what else you could ask for. Thank you Donald and team!
*Original Review*
I had an excellent experience with Powernotesbooks.com. I had decided on a Sager 5790 notebook, and was comparison shopping when I came across Powernotebooks. I had some questions and gave them a call, and spoke to Donald for a while about the system, and found out the supplier had been delayed, which meant there would be a few week delay on shipping the system. I was still pretty much set on it, so I placed an order anyway. I was able to call and email Donald again directly (who remembered me and my order) during the entire process to check on the status, and he was very open and honest about timeframes for delivery (pushed back due to the delay from the supplier), which I truly appreciated. The system I received was in perfect condition, no dead pixels even though I hadn't opted for pixel insurance, and has been working beautifully. Donald even emailed me just to make sure everything had worked out okay- and this is all over a month after they already had my money in the bank.
If you're a sucker for excellent customer service like I am, I'd highly recommend Powernotebooks.com"
"I bought the Sager N2090 and I am very satisfied with the purchase. The order process was quick and easy. I was able to talk to someone and confirm my credit number even though I called after the business hours. I received great customer service from Ron. He answered all of my email within an hour or less. When I decided to upgrade the processor from the t7300 to the t7500, it was processed with no problem. The n2090 was backordered when I ordered and the delay was not powernotebooks fault. It was worth the wait. I highly recommend powernotebooks.com to anyone."
"Powernotebooks.com is wonderful. Last summer, they walked me through my custom order, only adding in things I wanted, and not what they thought I should have. Their customer service is impeccable.
The laptop has been great, but the fan went out last week, so I called to see what could be done about it. They had a new fan to me within 24 hours and walked me through how to replace it!
Thank you Powernotebooks.com! You are awesome!"
"I bought a PowerPro laptop, which included a 3-year/next day shipping/24-7 tech support. I've also bought a Sager laptop from them in the past, which I used for 4 years without a single problem. I am currently planning on buying another laptop from Powernotebooks.com for a family member.
Powernotebooks.com has a nice line of laptops that are really good for multi-tasking and gaming. I like how all the laptops are customizable, especially giving customers the option to not include an operating system.
I had a problem with my display this year (the LCD cable got disconnected) had to send it in to get it repaired. Powernotebooks.com gave me their UPS info and paid for next day shipping both to and from the repair center. I got my laptop back in 6 days including the weekend which was amazing. I've had other places take a month for a repair.
Also, another good thing about Powernotebooks.com is that tech support is 24/7. Unlike most tech support, I've never been put on hold for more than a minute or two even during the busiest or latest times. I remember calling them at 4am in the morning (their time) and being answered right away by someone who was happy to help."
"Excellent service, I changed parts of my order several times and they were very helpful at each point. The notebook took a while to be made (through no fault of powernotebook) and during the process they were very friendly, always assuring me that the utmost was being done to process my order and get the notebook shipped. I would use them again in a heartbeat. Thanks to everyone at Powernotebooks"
"Absolutely FANTASTIC service. The staff were quick to contact me after I placed an order (I had one small question with my order). They offered me helpful advice, explained a little bit about computer technology to me, and immediately assisted in changing some options on my order to SAVE ME MONEY!!! Wow, that's GREAT service! The people at www.powernotebooks.com are awesome. I strongly recommend this business. They are kind, honest, courteous, helpful, and fast with e-mail or phone replies. They are truely customer oriented. (With a special mention to "Donald" for all his fantastic e-mail correspondence and assistance)."
"Third computer purchase from PowerNotebooks.com, efortless,no surprises with excellent customer service and tech support."
"Great company for notebook purchases. They participate in the forums at www.notebookreview.com, and they provide invaluable help and advice (whether you have purchased from them or not!). Being an actual customer gets only better! They will let you order exactly what you want, but they will also give you no-nonsense advice on what to order (or what changes you should make to an order) if you want it. They even advised me against buying an extra component from them! (Which I am very glad they did after I researched the component more.) They e-mailed me with links to information on the internet (esp. www.notebookreview.com) so that I could figure out exactly what I wanted. I am very happy with my purchase, but even happier with the service I was given. The only thing I could say that disappointed me was that when my notebook order was delayed (not PowerNotebooks.com's fault, it was a supply and demand issue with a manufacturer. Every company selling that type of notebook was delayed.) I was expecting that they would contact via e-mail about the delay, but they never did. I knew about the delay because I read the forums at notebookreview.com. However, when I called them up they were extraordinarily friendly and willing to help. And they told me that is what they expected customers to do. So that really is my only advice: if you are thinking about ordering from this company, just call* them up and talk to them. They will treat you right!
*Did I mention that my experience has been that they pick up the phone almost instantly? Compare that to your other computer stores!"
"PowerNotebooks does a great deal to make sure their customers are happy. I was able to ask MANY questions before and after I bought my laptop. I bought the NP2090 and am very happy with it. Highly recommended! Its great to see a company so concerned about the satisfaction of their customers, this is how all businesses should be based. I cannot express enough how satisfied I am. "
"I ordered the Sager NP 2090 from powernotebooks, and the computer runs great. The computer worked right out of the box with all of the drivers installed. What I am most impressed by is powernotebooks honest and personal customer service. Whenever I had a question my personal sales representative was there to answer them, and I was kept updated on my computer's progress throughout the entire process. I never felt left in the dark. I want to compliment powernotebooks more, but now I have to go to class."
"I ordered the custom 9260 after close of business Monday the 20th and they had the laptop too me by Friday the 24th. They have been extremly hepfull and have put up with me calling almost everyday to see if the order would make it here in time. They are always courtious and they have some of the best prices around."
"I would like to revise my review. After talking to Donald about my situation, everything was resolved. Powernotebooks was willing to work with me even while I was deployed in Iraq to try to resolve my problems. My next gaming laptop in 2009 will be from power notebooks"
"I recently ordered a laptop from PowerNotebooks.com and have been completely satisfied with the machine and the company/service. The first machine I ordered did not pass their quality control, so they called me immediately and told me the problem. I ordered a different machine from them, and it was custom built and delivered in 4 days, and it was over a weekend to boot! Can't beat service like that. The folks were very pleasant to deal with, and I have already recommended them to some of my family and friends.
Bob Murphy"