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Verified
5/5

2006-07-27

"Powernotebooks.com is an excellent choice to do business with when looking for laptop computers. i looked through many resellers but after seeing the interactions between powernotebooks staff and customers on notebook forums i was won over. had a very smooth transaction and all my questions were answered promptly and clearly without any sales pressure. great experience overall. A+ "

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IRF
Verified
5/5

2006-07-26

"I was planning a trip to Alaska, and I didn't want to haul my desktop with me. So I needed a laptop. I started my search at the basic places Mwave.com, Tigerdirect.com, and newegg.com. All had good laptops but I was looking for a laptop around the $1500 dollar range with a good video card, processor, and RAM. At these places you got a video card but not so good RAM etc. So then while browsing the web I stumbed into Notebookreview.com (great site for notebook research) who then pointed me to Powernotebooks. I checked out powernotebooks website and they had top quality products: x1600, Go 7600 video cards, 1 gig to 2 gig dual channel RAM, and Duo Core CPUs all for my price range of $1500. So I sent an e-mail to powernotebooks.com asking some questions where a very helpful service man answered my questions that very night. I sent a few more e-mails to powernotebooks each with a quick responce. Finaly I placed my order by telephone (can do it online also). I got an order confromation back within a hour via e-mail. The only problem that I found with Powernotebooks is speed on which a product is shiped. Selling high end products stock goes in out very fast so my wireless card wasn't in when I ordered so I had to wait a week for that to come in. overall top quality service, quality parts, quality shipping. "

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Overall quality of the company
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Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-07-26

"I have ordered at least 3 computers from PowerNotebooks over the past 5 years. The price, quality and service were all very good. The laptop shipped within a week of when I ordered it and arrived exactly as requested. When I had a question about potential production delays it was answered promptly. Another good experience with PowerNotebooks."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-07-21

"Well i guess ill be adding myself to ever growing satisfied customers of Powernotebooks.com.

I called Powernotebooks.com to purchase a laptop for my wife and to know the "special promotions" they have when u call them. I talked to Donald Stratton, who I then did not know was the owner of the company. He was polite and not pushy to make a sale. Call only lasted 7 minutes and I already know I made the right decision choosing them.

I ordered at July 3 and my wife received it at the 19th. Laptop worked fine and she is very pleased with it. Email updates helped me put my mind at ease at my $1800 investment. They even emailed me if I like the notebook after it was received! Talk about caring about your customers.

For future buyers, pleae CALL THEM FOR SPECIALS you wont be dissapointed.

3 year warranty standard, enogh said? :)

1 PowerPro L 8:15 SUPRA - $1,752.00
15.4" WXGA (1280 x 800) "Glossy" LCD w/PCI-e nVIDIA GeForce Go 7600 w/256MB
Intel® Core™ Duo T2500 2.0GHz Processor w/2,048k L2 On-die cache - 667MHz
FSB
Arctic Silver 5 Thermal Compound
2,048MB (2 SODIMMS) CORSAIR DDR2/667 Dual Channel Memory
80GB SATA/150 Hitachi Hard Drive at 7,200 RPM
Combo Dual Layer SuperMulti DVDR Drive w/Softwares
Built-in Intel® PRO/Wireless 3945 802.11a/b/g
Smart Li-ion Battery (9-Cell)
Windows XP Home
Full Range Auto Switching AC Adapter
NO Video Adapters for External Monitors

"

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Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
N/A
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
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Customer service being easy to reach
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.xS
Verified
5/5

2006-07-20

"Everything from this store is amazing. I called with a question and Donald was very helpful and professional. All my questions were happily answered by their staff. My new computer from them is FLAWLESS and runs AMAZING. The price from them was better than everything I saw from shopping around. Great company recomended them to all my friends."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-07-19

"I needed a laptop to travel with so I ordered a NP5670 and I love it. It is just what I needed. Powernotebooks.com has this more personal feel to their service support. I'm definitely going to continue business with them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-07-15

"Everything was great with powernotebooks.com. The customer support was outstanding in every way, and the staff was very friendly and helpful, and very quick and knowledgeable when it came to answering my questions. They even helped me upgrade my order after Sager delayed the order. After I received it, their staff continued to check on my status and to make sure everything was good. I definitely appreciate this company and everything they have done for me. I would certain do business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-07-13

"Great Store as everyone else has said I have nothing but great things to say about this company and their sales people are great and know what they're talking about, I had been communicating with both Ron and Donald for weeks prior to ordering and all the way through they were great, and even after I ordered all of the questions I had were answered almost instantly (except when i emailed early in the morning eastern time) even though I am still missing my bluetooth module but Ron is keeping me up to date with developments on this very regularly. So thank you PowerNotebooks"

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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
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Web site being easy to use

Verified
5/5

2006-07-10

"By far the best service ever experienced. PowerNotebook.com's tech was extremely knowledgeable, and focused on getting me the exact laptop I needed without making me spend money on features I'd never use. Everything about the new laptop was even better than advertised! Shipping was even right on time, and everything was very securely packed. I went with a PowerPro, and am so glad I did. After several years with another "big name" brand laptop, I can't believe what an improvement this one is (twice the features, half the cost, and 5-star lifetime tech support!). I've already recommended them to many of my friends and coworkers, and would recommend them again to anyone. (By the way - they are also proud supporters of our American Armed Forces!)"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-07-07

"The laptop is great! It's the smallest one here and one of the fastest. I hear laptops break out in Iraq really fast. I heard someones broke like 36 hours after they got it out here. But mines doing fine. I haven't had one problem with it. I bought an alienware a little while ago and that thing fell apart 2 months after I got it! Great job. Keep up the good work and Thank You. Cory"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being trustworthy
Making decisions on their own
Being knowledgeable
Being easy to reach
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-07-02

"I ordered a PowerPro 2:24 from Powernotebooks.com. What originally drew me to this company was their resellerratings and the recommendations on many online forums. When I researched them, their price and products fitted my needs. I called them up and spoke to Ron who was very nice and helpful. Ron kept me updated many times after I purchased. I also sent an email before I ordered which was answered very quickly. After I recieved my laptop, I called up tech support to ask a question and was given an answer very quickly. There was no long waiting! I am very happy with my purchase and am very happy I chose Powernotebooks.com! If I ever need to purchase another notebook, this is where I will come!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-07-01

"Very happy with the product. Excellent seller, excellent communitation, prompt delivery. Will definitely consider for future purchases.

"

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Verified
5/5

2006-07-01

"Excellent customer service and follow-up from initial placement of order to completed delivery. Best bang for the buck if you are looking for a fast reliable system without all the other fancy stuff that ultimately doesn't make your system run any better. Talked to a few of the people over the phone who were very knowledgeable, polite, thorough, and patient with my questions. I would order through them again. Tested the notebook out thoroughly and it works beautifully."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-06-30

"Purchased S96J from this reseller. They provide excellent customer service and will answer any questions about comparing and purchasing notebooks. The unit shipped when they said it would and it arrived when they said it would. No surprises, no bad experiences. Great company with good reputation.
If you want to do more research on this reseller and it's competitors, visit notebookreview.com
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-06-27

"I bought a Sager NP5750 from this company and I couldn't be happier. These guys sell a great product, at a great price, and with great service. What more could you ask for?"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use