"Sales staff were responsive and pleasant. The 3-year warranty was a a key advantage over their competitor selling the same laptop, and although I won't know for sure until I need it, all the indications so far are that they take their product service seriously."

"I bought Asus S96J from powernotebooks.com a couple of week ago. I would like to give youa brief review at my experiance. At first, I thought buying such a big purchase online without seeing the product was a little scary. I did research about various resellers using this website and numerous forums. After I pretty much had my mind set, I decided to give them a call and ask some questions I had about laptops in general and this one specifically. When I first called - I spoke with Donald, who is the president of this company. At first I was not aware of this fact and thought that it was regular sale rep. I stayed on the phione with him for almost 1 hour. I did not feel any buying pressure from them during my conversation. As a matter of fact, he explained to me needs/wants in the laptop purchase. After our conversation i did not have a slight doubt about this store. My buying experiance was absolutely easy.
Anyone, who want to buy high-end laptops at great prices should seriously consider this store. Their excellent customer service, 24/7 Technical Support and their outstanding attitude towards their customers makes this a no brainer for anyone wanting to buy a laptop. Give them a call and see for yourself what me and others on this website as well as notebookreview.com forums are raving about. You will not regret your decisions.

Thank you Donald and powernotebooks.com"

"Power Notebooks, where do I start, BEST CUSTOMER SERVICE IN THE WORLD. I believe someone else said that this is the kind of service you would have expected in the 50's. The type of service that you get from your closest friend at a store. These guys ROCK! Theyre totally awesome.

I ordered a Sager 5750 and talked to Ron, he had the notebook configured and ready to ship on the day the store recieved my cashier's check, and then my notebook was immediately put in the mail! Talk about trust. I had my notebook in 8 business days! According to the figures on Dell's website I would be waiting another 2-3 weeks before my notebook even shipped!

The notebook is absolutely beautiful by the way!

I would like to thank the entire PowerNotebooks staff for providing me with world class service!

Jason"

"Very happy with service and communication. Emails answered within a day and sometimes within a few hrs. Was initially skeptical to purchase notebook over internet but would do so again and have already recommended to friends and colleagues."

"Wow! Customer Service without a maze of voice recordings and obscure options. I've had this laptop for over two years and powernote books treated me like royalty. I called with a problem and they resolved it while I was on the phone. They insisted on staying on the line while I fiddled with my laptop. These guys are top shelf."

"I had a very good purchasing exerience. The sales person was very helpful over the phone. He helped determine the specs for the laptop I ordered based on my needs. Placing the order was very easy and and my laptop arrived in a very timely manner."

"This was the second laptop I purchased through PowerNotebooks.com. Without a doubt they have the best customer service experience I have had with an on line retailer of any type. They are a small group with a funky website, but you will not find an easier, faster or more eager to please dealer out there. Thumbs up by every possible measure. "

"Great Experience- Ordered Tuesday, recieved laptop on Thursday(next day air). Sager 9750 working perfectly, exactly as promised. Sales and Service help EXCELLENT. Best computer purchase experience I have ever had. HIGHLY RECOMENDED."

"PowerNotebooks was able to advise me in what type of laptop would most suit my particular needs.

The laptop arrived extreemely well packaged and in perfect condition, and I'm very much enjoying my new purchase.

I was also appreciative of the patience that PowerNotebooks extended me as I waffled over the shipping destination and changed the shipping date.

I'll be looking to PowerNotebooks for any future laptop needs."

"excellent customer service, prompt delivery; i highly recommend this seller !"

"I had a great experience with Powernotebooks.com. Ron was very helpful and my PowerPro laptop is the best I've owned. I would definately order from them again."

"Ordered a Sager 5320. Very good purchasing experience. These guys are friendly and courteous, even checked up on me a few days after I got my laptop. Order came packaged professionally and everything worked right out of the box. Now that I have my wireless router, I couldn't be happier with my new machine. Definately reccomend this seller."

"This is the 6th laptop I've purchased from this company; the 3rd within the last year and I've just ordered another one (I am I.T. Director for a national manufacturing company). I cannot recommend them enough; I also tell my friends about PowerNotebooks.com if they want a great laptop for a great price.

But it isn't just about the price; equally as important is their service. As a long time laptop user, I know the value of having a 3 year warranty, and their's can't be beat. Any minor problem I've ever had (only two) has been taken care of quickly and fairly.

I can always get someone on the phone, and I really enjoy doing business with them. Other companies should take customer service lessons from these guys. Many thanks to Donald Stratton and Ron Baird (and all the other people whose names I don't know) for all the service and help they have given me in choosing laptops. Keep up the great work and don't change a thing."

"These folks are awesome. I say that because when a seller steps right up and deals with a problem without any argument, you have a measure of their quality.

I bought a PowerNoteBook from them last fall and it began having problems that neither them nor I could fix (I've built computers for decades). As we troubleshot the problem they paid shipping both ways each time. Finally they replaced my laptop with a new machine (working fine with none of the old problems) and refunded the difference since it was cheaper than the first.

Quality outfit!"

"Powernotebooks.com was great to deal with. I asked numerous questions about various notebooks and they were all answered promptly, with professionalism, and accurately. My final choice was based on a strong recommendations from Ron and I am very pleased with my notebook. I will do business with powernotebooks.com again in the future and recommend them to my clients.
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