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5/5

2019-09-06

Excelente costumer service

"I’m really happy shopping with you guys always ! "

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5/5

2019-09-06

Excellent

"I received the best customer service from Jessika. I reached out through WhatsApp on behalf of my order and she replied and answered my concern within a few minutes. She was lovely "

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5/5

2019-09-06

Cancellation and previous quality

"Fast reply , good clothes quality so far and good price too. its a package! I always buy from PrettyLittleThing and I always come back. If any issues before shipping, a straight refund and cancellation. Great experience so far! "

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5/5

2019-09-06

Customer Service

"I had an issue with my order delivery and Clark was great. He quickly solved my problem. "

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5/5

2019-09-05

shipping mistake

"a month ago i ordered a dress that was shipped to the other side of my country, at first I wasn't happy with PLT and had back and forth emails with them and the shipping company trying to resolve it. In the end the shipping company had made the mistake and even shipped my order back to the wrong country. So I emailed the PLT team again and the team (Jamaica) were able to give me a full refund immediately, they were so helpful and amazing!"

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5/5

2019-09-03

Double order

"I recently made a purchase, the website said that the payment was unsuccessful so I tried again and it went through. I then saw that both payment went through and quickly notified the PLT team, please note that this was done late at night. They actually came back to me after a few minutes and cancelled the duplicate order immediately. Great service, thanks Hamzah!! "


5/5

2019-09-02

Great customer service

"My order had actually not been received by me and pretty little things customer service was extremely helpful in resending and communicating with me throughout. Their staff Zulaka, Adam.W and Mani helped to resend and really listened to my situation. "

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4/5

2019-08-30

Delayed shipping

"Package was suppose to arrive 13th of August then got delayed to 29th now it’s at 6th of September so we’ll see. Adam tho provides great customer service via Twitter private messages & even refunded the shipping cost. "

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4/5

2019-08-28

Good

"I did not receive 2 of my items however the customer service team were very quick at responding and dealt with the situation very quickly and professionally :) "

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5/5

2019-08-27

Excellent customer service

"Problem with incorrect delivery address fixed by Saira. Thank you! "

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5/5

2019-08-27

Big Thanks!

"A HUGE THANKS to MANI for granting my return request after I voiced my problem!
Thank you also to Saira & Rach. Much appreciated.

-Sayii
"


5/5

2019-08-27

Sean!!! Customer Care Excellence!

"I have just found Pretty Little Thing and I love it!!! I have just ordered and had delivered quite a few items but unfortunately, they don't suit me or don't fit. I have been a supporter of Zara for many many years but unfortunately, I had a very bad experience with them recently over an item they said I had marked when I returned it. I hadn't even tried it on as it was obvious that it was a ft too long. They refused to believe me and I will never use them again.
I asked about returns using the chat thing. I spoke with Sean who was amazing. I explained that I am away for 2 weeks holiday and would not be able to return the items until my return. He could not have been more human about it.
The customer service with this company is outstanding. Thanks Sean ****
"

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5/5

2019-08-27

When it's excellent you must admit :)

"No matter what issue I came through, I have always been sorted out quickly by the teams! Shout out to Chelsea who did not hesitate to solve my issue in a blink of an eye! I do really feel safe with this online website! Well done "

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5/5

2019-08-27

Returns

"Great fast customer service from an agent - Dani B. Sorted my problem out within minutes. Really impressed with the service and how quickly everything was resolved "

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5/5

2019-08-27

Amazing service

"My dress was damaged and so I contacted the customer service team via Facebook messenger and they replied in less than an hour. They were all very helpful (Umair, Melody, Jamaica and Dani B, thanks guys!!) and sent me a replacement dress straight away and stress-free. I proved the dress was damaged and as a result I didn't have to return it which saved me the stress of having to send it back. I'm really satisfied with the quality of the customer service I received. Thanks again "

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