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tlz
1/5

2018-10-18

first and last order

"I don't understand how this company even exists. It sells a bunch of garbage. I understand this is cheap clothes but I have shopped on similar sites and got what I paid for. The sizing is so messed up. I ordered all small items and everything I received was HUGE! Lol the trench coat thing I ordered was a baggy mess of fabric and my size "small" sweater was like 5 sizes too big for me. The only quality thing is the one dress Kylie Jenner wore. Please shut down your factory and stop scamming people."

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1/5

2018-10-08

Fake website do not order anything of pretty little thing

"Stuff never came load of **** "


1/5

2018-09-26

BUYER BEWARE!!!!!!!!

"Terrible experience! BUYER BEWARE! Customer Service is so awful! They will not cancel orders, or change an orders. They want to hold on to your money as long as they can- and they wont make any changes, color-size-pieces- Even if its 30 seconds after your order is placed. Customer Service is god awful. I wouldn't recommend ordering from here AT ALL. Not worth the headache!"

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1/5

2018-08-26

Not Worth Your Time

"I recently bought a **** pink wrap skirt off of prettylittlething. I was excited to try it as this was my first purchase from them. Let it be known that this is my LAST purchase from them aswell. It took my package 8 days extra days to get to my house on top of regular shipping days. Once I finally got my skirt, its did not fit me at all. I am usually a 6 in any type of bottom, and according to their sizing chart I would also be a 6 so when I got my size 6 skirt from them you can imagine I was suprised when it fit more like a sie 2. Unfortunatley I paid about 27 dollars, and I can't even return it. I have attempted to go on their "easy" returns website and my computer is telling me that it is a scam and won't open the page up. If that doesn't tell you anything about this company alone, I dont know what does. There also isn't a place to write a review on their clothing so you will never know how well things fit. This was a HORRIBLE experience and such a waste of 27 dollars. I don't recomend anyone to buy product for them, no matter how. cute their clothing is."

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1/5

2018-08-22

Outraged!

"
PRETTY LITTLE THING believe it’s ok to send me a worn & damaged thong body suit (probably been up someone else’s **** crack) and can only offer my money back when I send the item back and wait 3-5 working days! And then offer me free next day delivery to buy something else! It’s disgusting! Took it to trading standards!
"


1/5

2018-08-21

No response

"I have returned items by following the process .. I received no confirmation email confirming return & have not received my money back .. I have emailed twice as their website does not seem to work on tracking refunds it jumps to ‘technical’ !!!!
Will be phoning today
Do not buy from this site .. I have never had such poor service
"


1/5

2018-08-19

Disgusting excuse for customer service

"Never Order From Them!! I ordered a beautiful maxi dress for a wedding. They sent me flip flops by accident and told me that I have to PAY to return the flip flops that THEY sent me by mistake. They then told me that I can just reorder the dress and that they will not be sending it to be to fix their **** up.The customer service is terrible. I was just passed around from person to person. I will now not have a dress for the wedding that I am in and I ordered sooo long ago and on top of that I am out money and have a pair of really ugly flip flops to show for it. Disappointing for such a big brand."

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1/5

2018-08-18

would give zero stars

"Don’t order from this company!!! Ordered and 4 days have gone by and my items still haven’t shipped. Bought these items for a trip, and at purchase was told the delivery would be August 22, now after reaching out too several places and finally getting a FB response I was told they still haven’t shipped and won’t be here until the 24th AFTER I LEAVE TO GO ON MY TRIP. This company won’t honor the original ship date or cancel the order. EVEN THOUGH IT HASNT SHIPPED. This is ridiculous. Scam. Ripoff. Don’t order from here"


1/5

2018-08-18

DISGUSTING.

"DISGUSTING. Sent 3 items back to them and got refunded for two and not the third one. Spoke to 'Hollie' at customer service who did NOTHING to help me at all apart from copy and paste the fact they can do nothing without proof of receipt. I work for a CHOICE store, and we go above and beyond to make sure our customers are satisfied, even if it means looking back on cameras to see who's handled the orders, so we don't STEAL anyones money that they work hard for!!! After spending hundreds previously, NEVER spending my hard earned money with them ever again."


1/5

2018-08-10

Smdh

"I’m extremely disappointed in how my order was handled. I ordered my dresses over a month ago. They sent the wrong size and you would think customer service would be more than helpful with express shipping my order to correct the issue just like any other vendor would. For example, fashion novo offers 2 day shipping. If it’s longer than two days or if any issues were to occur, they will send you a REALLY nice coupon to use on your next order along with reaching out to let you know what happened so you’re not sitting around, twirling your thumbs not knowing what in the heck is going on. But no. They weren’t. Not at the least bit. I found out myself. I had to reorder myself. Ship the wrong order back. And hope and pray that my new order would arrive on time. I have two events this weekend that I ordered them for. I was assured by customer service that they would arrive on time. So when the day came that my order would arrive.... it didn’t. I contacted CS again and they stated it would come two days later. Which would be today, the day of event number 1. Checked the mail. And of course my order was not delivered. I’m livid! If I were a celebrity like the Jenner’s or the Kardashian’s, CS would have bent over backwards to correct the issue. But instead they were like, "

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1/5

2018-08-08

Order didn't arrive

"I ordered a shirt for my mum, she's going to a wedding on Friday. I picked 3-5day delivery, so today was the last day to get delivered in time. I then received an email TODAY saying they'd over sold the item and it wasn't in stock, so I'd be getting a full refund, then loads of excuses as to why it didn't come.
I'm not interested in excuses. I ordered the item on the 2nd so why wasn't I told this before? Why did it let me order it if it wasn't in stock?! So today I had to go shopping when I'm unwell to get a new outfit. Not impressed, will not be shopping with them again.
"


1/5

2018-08-01

Bad service

"made myself clear I do not want the items as they arrived late and I would be on holiday. They agreed to cancel. Yet without my permission deliverd to a neighbour I do not trust. and now I am on holiday and cannot do anything about it. Disgraceful "

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5/5

2018-07-20

VERY HAPPY

"I feel bad for everyone with a bad experience! I don’t understand why actually. I live in The Netherlands and I would think everything would be more complicated if I would order something, but I’m very happy with PLT. I ordered two times and both of my orders came with in one week! And the clothes fit amazing (make sure u order one or two sizes bigger and everything is OK!)

****
"


1/5

2018-07-06

BADDDDDDDD

"
Extremely bad!!!!!!!!!!
I had ordered a dress for my birthday,
Mu order was confirmed , I had paid and everything was done.
Literally a week after I still did not receive my order. I emailed customer service and they informed that the item was sold out even tho at the time of purchase there were multiple dresses and all sizes were available of that dress.
This is so dissapointing having a birthday dinner planned and now its weekend and I literally do not have time to look for a dress!
Bad bad bad bad !!
"

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1/5

2018-07-01

Don't trust Pretty Little Thing just from what they show on their instagram

"Had a truly horrible experience with the UK customer service - they were condescending and rude. Really made me feel anxious and like my complaint wasn't valid. Every email I received back from them it was clear that they were all sat around together laughing at my complaint as there were around 4 different people I had to communicate with. I would really advise nobody to buy from here - go on ASOS they're so friendly and nice whenever you have anything wrong with an order. ASOS is friendly towards all customers - not just the celebs you see on instagram flogging their material which they got for free (this is what PLT does). Instagram shows not a true side to this company so please don't believe it girls!"