"I ordered a dress for my friend and I for a ball. The dresses never came the next day and it took over a week for them to arrive. I am fuming as it caused so much unnecessary stress!! Would not recommended next day delivery or depend on it!! Never again!!"
"I once ordered something with next day delivery and I paied and extra £5.99 and it never came until 6 days later and then they made up excuses saying that the driver can’t find your house liek that isn’t my problem so they randomly cancelled my items and refunded the money ! Surely I ordered that items so it could come to me and not for plt to text me after 6 days saying the driver never found your house"
"Would like to say that I’ve ordered from PLT a fair few times and most of the time the clothing is good and delivery is usually on the same date as said. However I recently ordered some “paper bag” waist trousers in grey with white stripes and they were so see through"
"to begin with i have previously ordered from this website 1 year ago and everything went fine but this time I have ordered clothes worth over 200 $ 3 times !! and I got no confermation email whats so ever i even added the "no-reply "to my contcatcs as they suggested so it wont end up in my junk or spam folder and the confermation eneded up in non !!. I am beyond dissapointed at this point for not only getting my hopes up but also wasting my time and money. I never in my life wrote a bad review or took the time out of my day to write one but this is beyond me. AND I PAYED EXTRA SHIPPING.pft all i want are my clothess is that too much to ask !
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"I ordered on the PLT site on June 6th & received shipping confirmation a few days later. The website shows the items were delivered to my home on the 12th & it was not. I did not receive anything at my door or in my mailbox like the two shipping couriers websites stated. I order packages regularly & actually live in an area where parcels are in a protected area until picked up by the tenant. Once reaching out to the pretty little thing customer service contact through their website as well as their Instagram customer service & promotional accounts there was still no response to my initial email issue UNTIL I started actively informing potential customers of their less than impressive customer service. Since then I have finally received an email response back with them informing me they would still like to take extra time to avoid giving me a refund or at the very least re-issue my items. DO NOT WASTE YOUR OWN TIME/MONEY with this company. There are several "boutique" style sites that have the same (or comparable) items for the same prices."
"I ordered almost a month before my event and my clothes were still late even after they gave me a delivery date. They also have horrible customer service and don’t respond to emails and there is no point in tracking your order because they take forever to update it."
"I hate giving negative reviews, but I just feel everyone should know this place is playin themselves. I've given them two chances and they messed up both times. all the dresses I ordered were completely see through, like culo exposed! the other problem is that their returns page is unusable, as well an unsecured so browsers won't open it. lastly, the lack of customer service is honestly unbelievable for a company thats stacked enough to pays influencers to advertise, like you can afford a customer service team. not ordering form them again, thats ~ $100 ill won't be getting back... until someone sues. "
"The order was not received in the designated time and has still not been received. I doubt it ever will. They do not reply to any emails and probably have the worst customer service I have ever encountered in my 27 years of living on this earth. Don't waste your time and money. The reason the prices of the clothes are so cheap is because this company is a scam and a cash grab. They make money off of you ordering stuff and not delivering it to you. "
"DO NOT BUY from this website!
I ordered a pair of shoes from the Australian website in my correct size I received them 3 days later as I used expressed shipping. I emailed pretty little thing asking to exchange and if I could receive the new pair at the end of that week as I needed them for an event. After not hearing back within 48 hours I messaged them on Facebook. They explained I would have repurchase the shoes ans they would be the correct size the second time around. I reordered the shoes and hadn't received them in the 5 day period as I paid express shipping once again. I didn't receive the shoes until the 10th day after purchasing them. Once again they where the incorrect size.
Pretty little thing hasn't exchanged anything for this horrible service or tried to resolve the issue.
DO NOT WASTE YOUR TIME OR MONEY ON THOS WEBSITE! "
"I purchased two pairs of jeans from this online store, they were the EXACT same pair only they were in two different washes. When I received my package and tried the jeans on, both of the jeans were too big (even though I wear a US size 0/UK size 4) but not only that, one of the jeans fit looser than the other. That's quite strange since, like I said, they are the exact same pairs in the exact same sizes. Why in the world do two of the same jeans fit two completely different ways. With the jeans I also ordered two bodysuits. Fortunately the bodysuits fit well enough that I can still wear them but even those two pieces were a bit too long (luckily their bodysuits so the extra fabric is hidden). I would be cautious when shopping on this site, especially if you're on the petite side because the sizing for their clothes are just off.
I personally did not have an issue when it came to receiving my package and I think the quality of the clothes are on par with any other trendy online fashion store so I'm satisfied. "
"DO not order from this website. I returned two items over a month ago and still no contact and no refund. I have sent my proof of postage 3 times and still nothing. Ridiculous customer service. AND the quality was horrible! "
"Only received 2 out of 3 items- impossible to contact- blamed the postal company yet my payment and contract was to PLT! Will never use them again! Shame!"
"If I could give this company a 0 STAR I WOULD!!! BEWARE OF THIS COMPANY!!! Lesson learned ! I ordered clothes over $100 on May 28 2018 & paid for regular 5-7 business day shipping therefore, (not including Monday because of the holiday) my order should be here by tomorrow June 6 2018! However, the company delayed my sending out my package & barely responded to me in regards to the long delay. Now the company and its shipping carrier are saying I won’t recieve my package until between June 21-July 6 2018!!! That is ridiculous especially when you paid your hard earned money and expect something in the given time ! This company is false advertisement please listen to the reviews and their better business bureau rating is a F!!!!! They only care about themselves and the money ! I will also expose this company with screenshots I have of their verified twitter account promising me I will get my package this week but it is not even in America yet! Never again will I spend a single penny on this company ! I also told them if I don’t recieve it in due time , law officials will look further into this and do what they have to ! I’m just trying to save and warn the next person! If you have any questions I have screenshots of everything on file! "
"Purchased bodysuit on 25/5 saying yes received order and will be dispatched. Received email on 26/5 saying dispatched, then on 1/6 received another email saying i’ve received a refund. So two lies- one about having the order and one about sending it off. From what i understand from the email, it also appears i am only getting a refund for my item and not the $15 express shipping i purchased. We’ll see if i even get my money back. Irresponsible, lying, ridiculous service!"
"Returned to separate packages and they only refunded me the lesser of the 2 packages and refuse to respond to my emails"