"We were due to travel to Las Vegas for a soccer tournament for my daughter, but due to this ridiculous panic over the coronavirus, the tournament was cancelled and we were only notified less than 48 hours before we're due to travel. I can't get in contact with anyone at Priceline by phone or through their online chat. This is due to a worldwide panic that screwed us out of our trip that's absolutely ridiculous, I want a full refund! I'll never use Priceline again. "
"I have had a terrible time with Priceline over the years using their service. Their customer service is never helpful, and completely inflexible to an individual's travel plans. STAY AWAY FROM THIS COMPANY!
They also price gouge you if you are a few minutes late on a reservation! That is not way to run a company and not expect a terrible review. Look at their star rating people.... Thousands of unsatisfied people do not lie.
I wish I could give ZERO stars, but that is not an option.
The number below is my reservation number. "
"I booked flight, Priceline changed them on me When I ask them to give me flights are suitable to me then they gave me run around. Agents are not knowledgeable. Every time I’ll call they will say let us check the airline policy which they should know to begin with because that’s what they are doing all the time. I had to call them 10 times. Keep hanging up on me. "
"Priceline is the worst company I have dealt with in recent memory, perhaps ever. I booked a room for my wife at the beginning of March at the end of January and received immediate confirmation that I had a room. Two weeks prior to the trip my wife called the hotel to ask for two beds as she is going with a friend. The hotel had zero record of us. We call Priceline, they verify with the hotel that there is zero record of us and they promise to resolve the issue in 4-7 business days. On Saturday I get an e-mail to confirm that they have gotten us a reservation with a new confirmation number. I call the hotel to confirm this reservation number and the hotel has that reservation, but it's for a different person, on a different day. So again I call Priceline and they tell me the department that handles this situation is closed and that they will look at the issue on Monday. At 1:00PM on Monday, having not heard anything, I call in again and they tell me that they were unable to confirm the reservation and that they have a note to call on Wednesday. (2 days before the check-in date) I tell them this is unacceptable, and they attempt to confirm the room for a 5th time and, SURPRISE, are unable to do so. I'm promised a resolution by the following day. That evening, getting nervous, I simply ask for a refund and they tell me they're unable to refund me because it has to be confirmed by the hotel that has zero record of me. All the while the customer service representatives are unable to send me any documentation that they're having a problem.
This company at best has no idea what they're doing and they have not evolved from the late 90's whenever they got their start.
At worst they know exactly what they're doing and they make sure to not give you any information that could be used as evidence for a charge back. NEVER use them. I would recommend taking a cardboard box with you and sleeping in that before I'd recommend trying to book a hotel with this company.
"
"My flight had a layover, original flight cancelled missing layover. Had to purchase ticket from southwest to get to my destination and never got form to fill out for refund like I requested from first flight. Lost money on this “deal”."
"Priceline offers an express deal that is more like a game of Russian roulette. So my wife and I tried it out not knowing about the hotels beforehand. We trusted that Priceline vetted it’s hotels when you are entering the parameters of what your looking for and include that you have 3 small children under the age of 5. Anyway we stated that we’d like a 3 star hotel in Phoenix to crash for the evening and the hotel Priceline selected after we committed to purchasing the deal was the Ramada south Tempe. At first glance I was satisfied however once I looked at the reviews and nearby businesses I wondered what I subjected my family to. The Ramada parking lot is shared by a **** and a marijuana dispensary and located right next to the freeway. Nearly 80 percent of the reviews are negative, mostly saying it’s unsafe and unsuitable environment for families. Within 30 minutes of booking I called Priceline to ask if I could be moved to another hotel in the area, I even stated that I would pay for an upgrade and escalated my concerns to management. Priceline coldly offered no options or solutions. Priceline needs to be held accountable to vetting their product, they knew I had a family of younger children and sold me a hotel that put my family in harms way. I’m very disappointed in Priceline and will advocate against their services . "
"Do not use them . Terrible !"
"books a trip. hen found same hotel significantly less and tried to get price match
would not do it. would lose one day charge. also although priceline charge was $300 more for trip, tax was$250 more. tax at hotel was 13 % priceline tax was 20% rip off
would not ever recommend or use them again."
"Terrible customer service ,
I will never use them again "
"Buyer beware!!!!!! google Priceline class action lawsuits, google Priceline reviews of their many victims. They operate on fraud. I have reported them to the State attorneys office of Florida and Connecticut, Federal Trade Commission, Department of Agriculture of Florida and Connecticut that regulates travel etc. and any state and Federal government office I can get a hold of including news channels. They need to be shut down for fraud. This time they have fallen under senior crime laws. I booked a Hotel room for 3 adults with double beds. They put me in a Hotel that doesn't have double beds and the max occupancy of the room they put me in is for two people. I paid for 3. Apparently they make a living of telling now that you have booked and paid you have to work with the hotel to accommodate you in another another room that fits 3 people. That is deception, fraud misrepresentation and you have victimized a senior citizen that is protected under very strict fraud and crime laws."
"No changes allowed, NO exceptions, just too bad for you attitude. "
"I am so disgusted with this company. Now I know why they are still in business.... they take people's hard working money and hide behind their stupid policies which I think need to be revised for the sake of the consumer. I will be taking my complaint to corporate! "
"Booked Extended Stay on Old Sauk in Middleton WI through Priceline Dec 30 2019. Room had old nasty pizza left in microwave, dirty comb hidden in the sheets, dirty washcloth hanging on shower curtain. Manager (Michael Doty) was a HUGE **** - wouldn't resolve issue. Priceline would not back me up or issue refund/credit yet I was booked into a room that was clearly not cleaned but made to look like it was. The customer care rep said it was not their problem. So I'm not going to be staying there anymore. Not worth it to save a dollar. And I will follow up with the Health Dept since there was food and hair left."
"terrible customer service"
"I booked a room for my child and I. They overbooked me so when I arrived at the hotel there were no vacancies. The clerk at the front desk said that Priceline had been doing this for the past couple days. When I spoke with customer support they only would refund my money not help me find somewhere with a vacancy, even after I explained that I had just used my last to book that room. Long story short I am looking at my DAUGHTER sleeping in the passenger seat of my car. We are in a parking lot so I will be up Keeping watch.
Thanks Priceline your lack of responsibility and respect for your customers allowed you to take my money and force me to wait to have it transferred back. Now I am in my car over night with my child. My advice DON'T BOOK WITH THEM EVER!!!!
ALL THEY OFFER IS A I'M SORRY FOR THE INCONVENIENCE I DON'T FIND MY SITUATION TO BE INCONVENIENT I FIND IT TO BE DETRIMENTAL TO MY CHILDS WELL BEING!!!!"