"I bought 2 Shimano brake disks for wheels I got built from wheelbuilder. Then I thought I would check resellerratings and was shocked, I thought I was in for a bunch of trouble in getting my purchase. I received a notification later in the day my order was dispatched and was encouraged. Then after 10 days I decided to ping them about the order and they responded almost immediately that it had been shipped but I had not selected tracking so they could not determine arrival date. When I got home that day I found my order had arrived in the mail, 10 days from order to arrival, no complaints for me. If I wanted it faster I would have ordered locally but I think they did a good job and I am satisfied."

"Just around Christmas time, I placed an order for 10s Campagnolo components. I knew that some UK bike vendors have bad reputation. I never purchased from ProBikeKit before and I felt that it was a good company (did not read any reviews before I placed order). I picked the items I wanted, and placed an order. An hour after I placed the order I thought I should check the online ratings of ProBikeKit. My heart sank when I saw the poorest of poorest ratings I have ever seen. I was thinking whether I should cancel my order as I was going through the reviews. In a few minutes I received an email from ProBikeKit saying that the order was dispatched, and the items should arrive in US between Jan 4 and 12. Wow! in 2Hrs they already shipped my items. and it can't be bad.

When I did not receive the product by Jan 10, I sent ProBikeKit a note asking about the shipment. I also mentioned to them that I placed the order in spite of bad reviews. No reply to my email.

Just around the same time, I received an email from TrakPak about the package. The tracking indicated that it left their place 2 days after they said that they dispatched it (Fine. The shipment may have to go through different approvals). The shipment reached US customs 11 days later, and waited for their approval for a couple of more days.

Finally the package arrived yesterday via registered mail 21 days after it was dispatched. The box was packed fine. To my surprise all items were in perfect unopened sealed campy boxes.

I am super happy with my purchase (especially after thinking about all the negative reviews)! My experience has been fantastic and very positive. Yes, the shipment took longer than they promised.

Around the same time when I placed this order, I ordered a Campy crankset from another vendor in UK. I purchased from this other vendor several times in the past and had only positive experience. They shipped a week after ProBikeKit did at ~$6 cost and it arrived a week before (shipping time of 1 week).

Overall positive!"

"I ordered 3 sets of tires and two sets of tubes for Christmas presents for my kids. The confirmation email stated delivery between Dec 11-19th (in time for Christmas). When the items didn't arrive by the 15th I got on their online chat and was told that my order was send standard shipping so they couldn't track it and i should expect it in early January. When i received the package (Jan 5) it was wet and the packaging inside was completely destroyed with paper mush all over everything. The worst part though is their lack of customer service response. They expect me to box it up, weigh it, measure the dimensions of the box and ship it back and only then will they send me replacement items or a refund. No prepaid shipping label or process to make it easy. They have my payment, I have junk and they want me to do everything. "

"I ordered the Elite Direto from ProBikeKit (Japan), thinking I was ordering from a local online-shop.
I paid, and did not hear anything for a week. I inquired, and found out the item was out of stock, and they didn't know when it would come back in.
During this 'live chat'-communication it transpired the company is in the UK. So I would have to anticipate some shipping delay.
When the good eventually arrived, the postman asked me to pay for additional charges: custom charges and one other one, I didn't understand.
The box had been opened and closed/sealed again, I noticed (I took some photographic evidence, just in care the goods would be damaged, luckily they weren't)
initially I thought there must have been a mistake, and ProBikeKit would refund me the additional charges I paid, but 'no'.
It is all in their terms and conditions they responded (and it is, but I hadn't read these pages and pages of disclaimers).
So please beware: buy from a local shop, and not from ProBikeKit: It will cost you, as it has cost me!"

"Probikekit.co.nz is an NZ front for a large online sales company in the UK, The Hut Group. It is NOT a New Zealand company and if you do a bit of web searching you will see hundreds of complaints across the world about their practices.

Like a lot of other people, I believed I was ordering something from a local supplier. They promised to charge my card one day before the item shipped and that delivery would be 4-10 days. It was the start of December and I needed the item as a Christmas present so that was fine.

My card was charged and then a day later I got an email to say delivery would be delayed and they didn’t know why. I replied saying please cancel it if it would not be in time for Christmas. A week later I’d still heard nothing so I asked them to cancel and I went and bought one locally. A day after that they told me it had shipped.

Having read all the complaints online (now! I wish I’d looked first!) I have no great expectation of successfully getting a refund. If they were honourable they would refund me now rather than me going into Christmas $400 out of pocket, but they just keep saying they will do it 30 days after they receive the watch back from me. Yep, stuck with courier costs back to Europe for an item that was mis-represented as being local.

Some people have apparently had results from emailing the Hut Group CEO. His name is Matthew Moulding, email Matthew.Moulding at Thehutgroup.com

Being that we are far away in NZ and that the company hides behind recorded messages and automatic email responses I guess my only option will be to sell the item on Trade Me when it finally arrives and tell everyone I can that probikekit.co.nz is not what they pretend to be and not honourable.

And it’s a reminder, in a time when we get lulled into a false sense of security by the good international online retailers – there are still dodgy ones out there and it’s prudent to do some web searching before giving them credit card details!!
"

"Not able to have my order, not able to have my refund. Worst online shopping experience !"

"This has been a miserable experience. I have no idea why it is so complex to fulfill an order. They cancelled the order in error and I therefore purchased wheels from another vendor. I emailed to make sure that nothing was debited from my account, and they informed me it was all set. I then received an email stating that it was too late to cancel (it had only been one day since I ordered!). I then received another email stating that it had been canceled and the money would be credited to my account. Who knows what these people are doing, they are totally incompetent. I imagine I have a wheel set on its way to the U.S. right now despite extremely clear communication and assurances that it had been dealt with. Oh yes, and my account had been debited with the purchase price!"

"My $180 dollar torque wrench never arrived after 90 days and they refused to send a refund or ship a new item. Just got an email saying there is nothing we can do about it. Save your money!"

"How very disappointing, STAY AWAY! I ordered on 9/28, received the wrong wheels on 10/12, and am still trying to get my money back on 10/24.

I ordered Fulcrum Quattro Pro's (shimano-compatible freehub) and a set of Shimano 105 brakes. I received Campy Shamal Ultra (CAMPY-freehub is incompatible w/ Shimano cassette) and a set of campy brakepads. THEN there was $25.11 postage due!!

They make the return process very inconvenient requiring several communications back and forth, requiring a lot of my time. The Shamals Ultras were about 2.5 times the price of the ones I ordered, so I was doing the right thing. I would estimate about six communications, all necessary b/c of poor customer service.

They even had the nerve in the last 'communication' to ask me the address, weight, dimensions of parcel (even though they ask for pics of the wrong items too, which I sent, that showed the wheels still in the original shipping container).

This has been a very bad experience. Slow ship time, incorrect items shipped, long delay to receipt, slow to attempt to correct mistake, incomplete refund, extra shipping costs, no concern for inconvenience, and disregard for my time. I will file a dispute with the company representing my payment method and counsel anyone who would consider your site for ordering to stay away,"

"I ordered a bike and it never arrived. A couple of months later after a lot of chasing up they told me it was lost in transit, and seeing as that bike was now out of stock, they refunded my money. I told them that I didn't want a refund and I was actually after a bike. I suggested that they could give me an upgrade to the next model to make up for the interest free loan I had given them and my long wait for nothing, and the best they could do was offer me a $58 discount on a bike worth over $3k!! I did not see any of their self proclaimed "relentless commitment to provide customers with a first-class service" nor wanting to "delight customers". My experience is that they certainly do not keep their promises and are more concerned about margins than reputation."

"This site sells stuff that they don't have in stock, providing false advertising to attract buyers!

After spending weeks looking at an aero wheelset for my upcoming race season, I decided to buy a set of Reynolds Aero 90 wheelset from Probikekit.

After 4 weeks of me following up and them finger pointing at their supplier not being able to give them a delivery date, and promising that they will resolve this as a matter of priority. I got nothing, in the end, they've cancelled my order and said it was out of stock. After taking the advert off the site following my purchase, they then reposted the same wheelset on their website, yet tell me it is out of stock. This supposedly out of stock wheelset is currently still on sale on their website.

Not only did I missed out on other deals by choosing to support this Site, I've also missed out on other deals while waiting for them to sit on their hands, and now I've got just 2 weeks to scavage a wheelset for the upcoming race.

Never supporting this site again, and regretted spending money with them in the past. I wish I've referred to others online review more often, before spending money online as I could have avoided this situation."

"I asked to change my tyre order from 700c 25 to 700c 23 only minutes after placing the order. I was told that the order was shipped and that was at 10.55 PM, kind of hard to believe that.
There is a moral to this story. Buy locally, the saving of a few dollars is simply not worth the headache.
Oh, yes you can return the item but the cost of shipping to England makes this not an option."

"These people are terrible. Before I placed my order it said "usually ships within 24 hours", right after I place the order a new message says "estimated to ship within 6 to 9 business days", so I immediately hit CANCEL. It says that the order can not be canceled (why have a cancel button?), so I write to customer service so that they can cancel my order. 30 minutes later I get an email that says that the order has shipped, this is suspicious considering I placed the order at 2 am on a Monday UK time. The next day customer support writes back that they cant cancel because it has shipped, yeah right!!!... 20 days later the order HAS NOT ARRIVED, even though they are past the estimated delivery date. I call customer support again and they answer that I need to give it more time. Then I call again and ask for a supervisor, they say he or she is busy and that I will get a call back, they never called.
I have already called my bank and I am declining the payment. NEVER ORDER FROM THESE PEOPLE, go to Ebay or Amazon and you can get the same price from a reliable company. "

"I ordered 4 bicycle chains on Probikekit.co.nz in July.
The price included freight and thus I thought that it is an NZ company.
You don’t find any statement on their homepage that probikekit is an overseas company.
I didn’t check the fine print which indicates(d) that is a UK company. My fault.
My order history
1. 30.07.17 Order date
2. 31.07.17 I got an information that the goods are shipped.
3. 09.08.17 I got a cancellation of the shipment. It was not executed.
4. 10.08.17 Probikekit : a warehouse issue. Still to be investigated.
5. 14.08.17 I asked again for the goods
6. 14.08.17 Probikekit The supplier can not provide any date for a shipment
7. 15.08.17 Same message again : The supplier can not provide any date for a shipment
I asked for a refund
8. 16.08.17 Probikekit : the goods are shipped. I only thought how is that possible ?
9. 31.08.17 I asked : Where are my goods ? And please provide a tracking No
10. 31.08.17 Probikekit informed me that the goods were shipped without tracking by mistake
11. I didn’t get any goods – as expected. I asked for a refund.
12. 13.09.17 : Probikekit admitted that the goods were not shipped.
I have to sign the “Non-Receipt of goods” disclaimer due to internal processes
13. 20.09.17 The refund discussion started :
• I emailed my bank details such as bank account , SWIFT code (routing No) and BSB
• Probikekit didn’t accept that because it is not according to their security standards
• I called them and forwarded the bank details
• The first attempt failed because they don’t know the BSB number
Another phone call
• The second attempt failed because the routing No was wrong
Another phone call ….

Currents status 08.10.2017 : I’m still waiting for my money. We are talking about approx. 80 pounds = 145 NZD.

Summary.
The offer was pretty good at that time.
Hindsight I could have saved 10 pounds. Is it really worth to order at SCAM company PROBIKEKIT ?
Some people have good experience. But most of the customers are not satisfied with the offered service. I would not buy at Probikekit .
It is closer to Christmas. Do you want to enjoy Christmas or do you want to run into problems with probikekit due to a few dollar you might save ?
Merry Christmas
"

"Ordered a saddle a month ago from probike.com.
After 4 weeks, I still have not received it.
Because I selected standard shipping, it presumably does not come with tracking number.
I have no evidence the item has shipped.
When I contacted their support online, I was given the runaround suggesting I should wait more.
This feels like a scam. "