"Complaint to Customer service: I have attached the pictures of what I ordered and what my mother received. What I ordered was a beautiful bouquet filled with YELLOW roses and extra PURPLE. What she received was a $15 bouquet from the local grocery store. Please RESEND the flowers EXACTLY as I ordered. Your “substitution policy” no longer applies since you didn’t make an effort the first time. If you cannot send the exact bouquet I ordered, please refund 100% of my purchase, shipping, handling, same day delivery fee and taxes in the amount of $88.17. Thank you.
The bouquet my mother received had zero roses, 1 or 2 small sprigs of purple. The rest was daisies or carnations or something cheap. I was told the EXACT bouquet would be redelivered on that day. That was a Thursday, I called everyday through Monday and was told it would be delivered "today." I finally said no thanks, refund my money. This partner seller took the EXTRA money I paid for the DELUXE version of the bouquet. But sent a very small bouquet of the cheapest flowers possible. It was so ugly. The Proflowers people did finally refund 100% of my money.
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"2nd flower order where they either say it's delivered and come next day or always come at the very last hour possibly missing the Recipient.

If your delivery to a business come during morning or noon please.

And don't say it's delivered when it's really being rescheduled. "

"It's not like Easter or Valentine's Day. It's a birthday. There's no reason the flowers shouldn't have been delivered on the date promised. Will never use this service again."

"I liked that you had such a wide variety of bouquets from which to choose and your prices being so reasonable."

"Was not what was expected. Did not match photo of what I ordered "

"Wonderful arrangement (2) lovely flowers and super service."

"Promise of redelivery but no communication regarding same. Waiting to hear whem"

"We can always rely on Proflowers!"

"Beautiful bouquet and great delivery "

"The arrangement that my mother received for her birthday did not look like what was pictured online. It was very sparse and I was disappointed. "

"Received an incomplete order. Reached out to inform you all and heard nothing back on it. "

"Pure bait and switch.
Flower arrangement was pathetic "

"My order was delivered 5 days early and had began to wilter on delivery day.
I find this to be completely unacceptable.
Won’t be using ProFlowers again!"

"Ordered a premium bouquet to be delivered to my sister's office for her birthday as a surprise. The flowers that were delivered were NOTHING like what I ordered and paid for. I would have rather door dashed grocery store roses than have had her publicly receive the most hideous arrangement I’d ever seen."

"Flowers showed up on time and in great shape! Would definitely recommend them and I will definitely use them again!"